tweake:
make sure you go through with them on how it will be installed. sales people will talk bs all day long and poor installation can turn a good system into a crap one.
how are you going to get ducts to the rooms? multi storied? how do you get it to the other story?
i assume the indoor unit will be installed in the ceiling space. there is always the issue of duct leakage. which means the heat pump pushes air out of the house and the house sucks in air from outside or the neighbors house. one reason you want to make sure the house is under pressure.
I did have 2 different installers come in for a more detailed quote and an idea of what they'd do.
So it's 2 storey, but just going to duct the top floor. The bottom floor is fully open plan and is covered by an existing panasonic split.
We have a pitched roof with lots of room (supposedly) and thus the installers so it's not problem installing up there.
(It's an end terrace home in Auckland. Master bedroom faces the east, the other 2 bedrooms face the west. We have a shared wall facing north).