Netflix streaming issue 2014-05-24

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814 posts

Ultimate Geek

#1056324 29-May-2014 23:48

They say any society is only three square meals away from revolution. This thread shows that it is also only three days of Netflix away from the same fate!

freitasm

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Geekzone

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#1056325 29-May-2014 23:50

dejadeadnz: Anyone else using Unotelly DNS finding streaming absolutely horrible on Vodafone tonight? I usually can stream 4300 video bit rate without one bit of trouble but tonight has just been buffering hell.

On Vodafone cable with UnoTelly... Watched three House M.D. tonight and no problems.

AshB1304

20 posts

Geek

#1056344 30-May-2014 08:40

Great to see some are back up with Netflix on VF. Using
AppleTV
VF ADSL
unblock us

Still no go. Agree the photos seem to load quicker than before, but still getting a spinning wheel when I try to play something. I hope the fix is close for ALL of NZ. I'm in Central Otago.

dclegg

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#1056348 30-May-2014 08:54

trig42:
dclegg:
darrenl: I think it now works better than it used to on Telecom ADSL+, Unotelly and Apple TV. Used to get a stutter and occasional downgrading of video quality at some point (usually at the start) of a program but now no stutter and no degraded video quality.

Good to know. I tried to watch on the Apple TV app last night, but got impatient waiting for the stream to start. So instead I used the fallback I used during the outage, where I streamed to my iPhone then AirPlayed to the ATV. The only difference was I went via the DNS this time instead of the VPN. The ATV seems to buffer a LOT better when doing that, resulting in a more consistent viewing experience and no stops to rebuffer the stream.

And unlike when using the VPN, I was able to successfully do that for two shows in a row. Not sure if that was a fluke, or an indication that it is actually more stable. I wouldn't have thought it would make any difference to stability though, as the stumbling block has been the AirPlay portion. So theoretically the delivery mechanism to my iPhone should make no difference.

What sort of speeds do you get on a Speedtest?

I've probably only ever had my ATV buffer a show once. It usually takes probably about 5 seconds of spinning wheel after I select Play, but it goes sweet from then on. I don't think I get SuperHD though - if I get close to the TV it is pretty ugly, but perfectly fine from the couches.

We watched 3x 45 minute shows last night via the NetFlix app, and quality was excellent. Took around 5 seconds to spin up, stream stayed at the best PQ throughout, and no stops for buffering at all.

As an aside, do you have issues with audio eventually getting out of sync with video? This usually occurs after around 2 hours of continuous NetFlix viewing, and can be resolved by rebooting the ATV (3rd Gen).

50n0f508

41 posts

Geek

#1056359 30-May-2014 09:02

Vodafone ADSL, Unblock-us...US and Canada NF working just fine last night. Thanks to all contributors here and thanks Vodafone, better late than never.

AshB1304

20 posts

Geek

#1056393 30-May-2014 10:22

50n0f508: Vodafone ADSL, Unblock-us...US and Canada NF working just fine last night. Thanks to all contributors here and thanks Vodafone, better late than never.

This is great to hear! Curious as to why I couldn't load anything to play this morning? I rebooted my router, ATV and verified Unblock-Us. Still no action. Netflix loads just fine...and I'd say quicker than before, but can't get past that spinning wheel. Anyone have thoughts??

steve2222

499 posts

Ultimate Geek

#1056397 30-May-2014 10:31

So now that the issues seems to be largely fixed for everybody and we know what the issue was (some inoccent change by Netflix casued probelsm with ISP's using transparent proxies), I have a couple of questions:

1/ why did it not affect EVERYONE using that ISP? I for one had zero issues with Telecom/UnoTelly over this last week or so.

2/ why did it not affect anyone in Australia ie surely the NZ ISP's do not use configurations/setups (like transparent proxies) that would be so different to a neighbouring country?

Thanks to anyone who can improve my knowledge.

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dclegg

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#1056406 30-May-2014 10:37

steve2222: So now that the issues seems to be largely fixed for everybody and we know what the issue was (some inoccent change by Netflix casued probelsm with ISP's using transparent proxies), I have a couple of questions:

1/ why did it not affect EVERYONE using that ISP? I for one had zero issues with Telecom/UnoTelly over this last week or so.

2/ why did it not affect anyone in Australia ie surely the NZ ISP's do not use configurations/setups (like transparent proxies) that would be so different to a neighbouring country?

Thanks to anyone who can improve my knowledge.

3) Would the change potentially result in improved streaming performance? I understand the root cause of the bug was incorrect URLs being passed to NetFlix, but we've certainly seen better streaming perf since it was resolved (higher PQ, less buffering). Is this a pleasant side-effect of the change implemented to fix the bug?

slowblink

18 posts

Geek

#1056409 30-May-2014 10:41

fixed my UI-502 issue, and now netflix works on Roku.

The performance this morning is better than it has ever been.

SpudInNZ

33 posts

Geek

#1056415 30-May-2014 10:48

Personally I've noticed no improvement in performance. Indeed there is now a very length delay when I first visit my Netflix home page (like, a good 20 seconds+). Streaming seems the same, I'm not sure what bit rate I am getting but certainly not the highest. This on 130Mbit cable in Wadestown.

I'm not unhappy with performance, just saying it doesn't seem to have improved for me.

Peamsable

98 posts

Master Geek
Inactive user

#1056418 30-May-2014 10:53

slowblink: fixed my UI-502 issue, and now netflix works on Roku.

The performance this morning is better than it has ever been.

This is true for me also. The"Example Short 23.976" on my ATV from the US catalog reports 5800kbps bitrate at 1920x1080 resolution. I've NEVER had it this good before.

IMHO the Example Short is one of the best films on Netflix. A must see for the whole family.

JimmyC

726 posts

Ultimate Geek

#1056439 30-May-2014 11:27

steve2222: So now that the issues seems to be largely fixed for everybody and we know what the issue was (some inoccent change by Netflix casued probelsm with ISP's using transparent proxies), I have a couple of questions:

1/ why did it not affect EVERYONE using that ISP? I for one had zero issues with Telecom/UnoTelly over this last week or so.

2/ why did it not affect anyone in Australia ie surely the NZ ISP's do not use configurations/setups (like transparent proxies) that would be so different to a neighbouring country?

Thanks to anyone who can improve my knowledge.

1) Certain plans are routed differently. That was alluded to earlier in this thread. Also, some users have posted they specifically asked for an IP outside of the range that goes via Telecom's proxy for eg. Didn't think that was an option but that's what they've said.

2) I don't see any reason to think Aussie ISP proxies would be be the same. They could configure their proxies differently or perhaps better. Could be different proxy product, or perhaps no proxy at all? My next ISP will be based on having no proxy.

UnoTellyNick

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Unotelly

#1056441 30-May-2014 11:34

steve2222: So now that the issues seems to be largely fixed for everybody and we know what the issue was (some inoccent change by Netflix casued probelsm with ISP's using transparent proxies), I have a couple of questions:

1/ why did it not affect EVERYONE using that ISP? I for one had zero issues with Telecom/UnoTelly over this last week or so.

2/ why did it not affect anyone in Australia ie surely the NZ ISP's do not use configurations/setups (like transparent proxies) that would be so different to a neighbouring country?

Thanks to anyone who can improve my knowledge.

Hi Steve,

What I'm about to post is purely speculative as we have no access to various ISPs' system.

1. It is normal to have various different configuration for different product line even though the ISP remains the same. VDSL can have different configuration that ADSL etc.
2. We are not 100% sure of the transparent proxy issue in Australia but it has not been an issue to our Australian customers so far. We haven't seen many ISPs in Australia that have an aggressive transparent proxy setup.

Apparently, the de facto transparent caching server used in NZ ISP is Bluecoat caching server. If every ISP uses the same vendor, it is inevitable that all will be affected by the same problem.

http://www.unotelly.com

Unlock Netflix, BBC iPlayer, Hulu, and more in New Zealand!

NotReally

75 posts

Master Geek

#1056454 30-May-2014 11:39

I tested Example Short on 3 devices this morning.

Connection: Vodafone VDSL, PlayMo.tv DNS

Windows PC (wired): 3000kBs, 1280x720x PAR 1:1 but not consistently streaming all shows.
Apple TV2 (wired): 1050kBs, 640x480, PAR 4:3, no problems streaming.
iPad (wireless): 1750kBs, 720x480, PAR 32:27, no problems streaming.

From memory, the Apple TV2 was previously steady at 3000kBs on Orcon ADSL last year but I'm not sure about the resolution (1280x720 I think as this is the max capable with an Apple TV2?). Interesting to see it was so much slower than the other two devices.

As mentioned above, the Apple TV2's 640x480 looks OK from the couch (47" LG LED) (and old eyes?).

May try UnoTelly and see if there's a difference.

Glassboy

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#1056469 30-May-2014 12:16

UnoTellyNick:
Apparently, the de facto transparent caching server used in NZ ISP is Bluecoat caching server. If every ISP uses the same vendor, it is inevitable that all will be affected by the same problem.

In fact there is a Telecom NZ spotlight document on Bluecoat's website.

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