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alasta

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#305977 18-Jun-2023 14:10
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Hi. I am looking at buying a high spec small crossover vehicle and I've narrowed it down to Mazda CX-30 Takami or VW T-Roc RS-Line. The obvious difference between the two is that the CX-30 is AWD whereas the T-Roc is FWD but otherwise they're very similar on paper. 

 

Does anyone have any experience with these vehicles, good bad or indifferent? My current thinking is that the Mazda would be a safer option in terms of reliability and customer support, but emotionally I am leaning more towards the VW due to the sporty garnishing and European feel.

 

I'm particularly interested to know whether any VW owners have experienced faults and, if so, did you get decent backup from the dealer or distributor?


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billgates
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  #3091426 18-Jun-2023 14:27
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We had 2 Skoda Fabia vRS both of which suffered from a 100k KM timing chain issue with the engine that affected there fleet globally that we only got to know about as one car broke down with around 95000KM mark and cost us $5k to fix. Both the dealer and VW office in Auckland played we don't know of any known issues. Sold both cars in the end and got Mazda CX-5 Takami. Beautiful interior, built and performance car. The dealer is also good. Though we just sold the Mazda due to lack of space with 2 young kids and awaiting delivery on a European EV which is neither of the VW brands.





Do whatever you want to do man.

  



cyril7
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  #3091620 18-Jun-2023 17:13
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Had a mate with an early touareg that just out of warranty suffered a major transfer case failure that resulted from a software issue that VW refused to admit till finally a class action in the US and they folded. In the meantime thousands of owners had shelled out many $ for something they should never have been liable for.

There are many similar stories on other aspects of VAG vehicles, I had a work supplied diesel golf that even at only 40,000km the agents could not identify a turbo overheat issue that would cause the car to stop unexpected anywhere without warning, including the fast lane on the motorway. In the end the lease company took it back, no idea what became of it.

End of story from my experience, NEVER buy a VAG product, it's over priced over hyped rubbish.

Clearly your milage may vary.

Cyril

WyleECoyoteNZ
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  #3091621 18-Jun-2023 17:13
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VW T Roc is based on the previous gen (mk7) Golf, amongst others. VW Golf is now up to 8th gen.

 

https://en.wikipedia.org/wiki/Volkswagen_T-Roc

 

Don't own either.




alasta

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  #3091680 18-Jun-2023 18:16
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Wow, thanks for the feedback. It could potentially help me to avoid a very expensive mistake.

 

I am on my second Mazda now and have experienced excellent reliability and support. My first one had a problem with the Bose audio system towards the end of my ownership but I traded it in for unrelated reasons before the dealer was able to fix it. My current one had a problem with one of the folding wing mirrors and Mazda not only replaced the faulty one but also arranged the replacement of the one on the other side as a precaution. I was very impressed.

 

So, I think another Mazda is probably the way to go. 


michaelmurfy
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  #3091693 18-Jun-2023 19:14
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Have you considered going electric? For that price you can pick up a BYD Atto 3 which is a similar sized vehicle. Sure, it isn’t a 4WD but it can tow fine if that is your thing. I’d encourage taking some EV’s out for a test drive to compare. They’re decent vehicles especially for the price.

The beauty about electric is you plug in overnight and have a full tank each day. They can do long journeys fine, the BYD also has vehicle to load capability allowing you to plug appliances etc into the car (or power important things in your house in the event of a power cut) and maintenance cost is nearly nothing considering there are just less things that can go wrong.

While this is my personal opinion I thought I’d chuck it out there as an option. I don’t know a single person who has purchased an EV and has regretted it. I personally would never go back after owning one.




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RunningMan
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  #3091695 18-Jun-2023 19:24
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I don't think @alasta has the facility to charge at home easily.


alasta

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  #3091696 18-Jun-2023 19:26
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No, electric cars aren't my cup of tea sorry.

 

It's something that I'll reconsider down the track if/when I have charging facilities at home and there are more model options available from the established manufacturers. 


 
 
 

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michaelmurfy
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  #3091742 18-Jun-2023 19:51
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Totally fair enough! Was just more a something to consider especially when you’re dealing with that price point. There is also the Mitsubishi Outlander PHEV at that price point too (but with up to a 12mo wait).




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Batman
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  #3091745 18-Jun-2023 20:09
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Wow

Sounds like zoom zoom zoom then

Goosey
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  #3091832 19-Jun-2023 06:41
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Go the Mazda, you know you want to!  Cx30….it’s a bit small but quite zippy! 
plus overall it will be cheaper to service and repair…..and places like repco and super cheap etc stock pretty much every single part (aftermarket), if you ever wanted to cheap out / not fit genuine OEM in the future years if you are hanging onto it for a while after the standard warranty.

 


Parts & repair/service knowledge, this is the one reason I’m holding off for a wee bit before I look at electric of sorts. 
- Mazda will move to electric and or other alternatives in good time (remembering the main auto manufacturers need time to tool out their factories, get a solid parts pipeline and have comfort the aftermarket parts and services guys are up with the play).

 

As it stands, let’s say it’s 3 years down the track….. would you be able to take an atto or Tesla to a trusted grease monkey down the road ? Not really. 

 


my thoughts…


Batman
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  #3091838 19-Jun-2023 07:57
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Goosey:

 

As it stands, let’s say it’s 3 years down the track….. would you be able to take an atto or Tesla to a trusted grease monkey down the road ? Not really. 

 


my thoughts…

 

 

umm but you won't need to. my 10 year old nissan leaf has had zero maintenance


Batman
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  #3091840 19-Jun-2023 07:59
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Goosey:

 

Parts & repair/service knowledge, this is the one reason I’m holding off for a wee bit before I look at electric of sorts. 
- Mazda will move to electric and or other alternatives in good time (remembering the main auto manufacturers need time to tool out their factories, get a solid parts pipeline and have comfort the aftermarket parts and services guys are up with the play).

 

 

my reason to not go full EV is i travel around the SI a lot and it's very cold windy and wet and i don't want to hunt for chargers and hope they are working and hope there's nobody there. parts and repair are the least of your concerns. top should be battery degradation and second charge port flap cover failure.


alasta

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  #3091853 19-Jun-2023 08:43
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Goosey:

 

Go the Mazda, you know you want to!  Cx30….it’s a bit small but quite zippy! 
plus overall it will be cheaper to service and repair…..and places like repco and super cheap etc stock pretty much every single part (aftermarket), if you ever wanted to cheap out / not fit genuine OEM in the future years if you are hanging onto it for a while after the standard warranty.

 

 

Thanks. I'm not worried about maintenance costs as Mazda offer 5 years of free servicing now, and I was including the 5 year service plan on my costings for the VW for the purpose of comparing like-for-like. I replace my cars every five years, so that'll take care of me for the duration of my ownership.

 

I'm more concerned about potential scenarios where I have a legitimate claim under the warranty or service plan but get messed around. I know that won't be a problem with Mazda but it's clearly a big risk with VW. I think I might look at the Kona N-Line as my second preference as I know that Hyundai's customer support is excellent, but the Kona is about to undergo a generational refresh so I'll need to hold fire for a few months. It's a shame Kia don't have a high spec AWD version of the Seltos. 


Inphinity
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  #3091876 19-Jun-2023 09:19
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alasta:

 

I'm more concerned about potential scenarios where I have a legitimate claim under the warranty or service plan but get messed around. I know that won't be a problem with Mazda but it's clearly a big risk with VW.

 

 

To be fair, I'm yet to see any real issues around getting things resolved while under warranty with VW (or the rest of the VAG family), it's more been known issues but that don't appear under warranty, or design issues that lead to slow long-term issues (like the whole sunroof issue). That said, I'd probably go CX-30 over T-Roc, personally. Don't own either, have driven both, and prefer the Mazda.


shk292
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  #3091879 19-Jun-2023 09:26
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alasta:[...] a shame Kia don't have a high spec AWD version of the Seltos. 

 

 

There is the 1.6T AWD Seltos - doesn't have quite all the tech that the 2.0 LTD has, but does have a much nicer engine.  And AWD

 

https://www.kia.co.nz/vehicles/seltos/range-and-specifications/

 

 


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