LEGO Kākāpō $149.89 Delivered

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Forums › Bargains and Deals › LEGO Kākāpō $149.89 Delivered

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1772 posts

Uber Geek

#2951122 5-Aug-2022 17:52

roderickh:

My card is finally charged, apparently the order is in warehouse, getting ready to ship.

Looks like they charged me today. 😀

rm *

maoriboy

1007 posts

Uber Geek

Trusted

#2952248 8-Aug-2022 19:58

Have received a notification that the package is with the delivery company (DHL) and should be here next week.. Exciting!

1cloud

164 posts

Master Geek

#2952253 8-Aug-2022 20:24

maoriboy: Have received a notification that the package is with the delivery company (DHL) and should be here next week.. Exciting!

My one will be here on Monday

maoriboy

1007 posts

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#2953560 11-Aug-2022 16:40

Mine turned up today. Super stoked!! Now I know what I'm doing Sunday - aside from sulking over a likely AB's loss hahahaha

Oblivian

7300 posts

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#2953610 11-Aug-2022 19:47

After 3 or 4 attempts, someone answered at lego.

No idea why it said to ring them. Agent was confused what exactly I called for. Confirmed the card hadn't changed etc. She re-tried the authorisation process as precaution. Said it went though, the status has changed to in warehouse. But no credit card charge.

The wait continues.

JaBZ

404 posts

Ultimate Geek

#2953636 11-Aug-2022 21:59

I followed up on mine early July since I was charged in June and no shipping notice and no tracking.. I got the following email 13 days ago...another 17 to go. It looks like they placed another order with their warehouse to remake the missing sets..

We wanted to give you a quick update about your BrickLink Designer Program order.

We’re aware that your order for the BrickLink Designer set [910017 Kakapo] has not been delivered yet. We experienced a temporary issue with shipping and tracking some orders recently. We’re really sorry about this!

We want to make sure you get your set as soon as possible so we’re preparing to reship it to you, and the product will be released within about 30 days. As soon as it ships out, you'll get a separate notification email with tracking info.

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

tripp

3848 posts

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#2953736 12-Aug-2022 08:55

JaBZ:

I followed up on mine early July since I was charged in June and no shipping notice and no tracking.. I got the following email 13 days ago...another 17 to go. It looks like they placed another order with their warehouse to remake the missing sets..

We wanted to give you a quick update about your BrickLink Designer Program order.

We’re aware that your order for the BrickLink Designer set [910017 Kakapo] has not been delivered yet. We experienced a temporary issue with shipping and tracking some orders recently. We’re really sorry about this!

We want to make sure you get your set as soon as possible so we’re preparing to reship it to you, and the product will be released within about 30 days. As soon as it ships out, you'll get a separate notification email with tracking info.

I am in the same boat as you, my great fishing boat was in the late june batch. No shipping info etc, won't resend it, just offered me a refund then told me it would take a couple of weeks to get the refund after calling in again. Very bad service as I had tried to point out a month ago that something was not right but they just said "we dont know" and closed the ticket.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Oblivian

7300 posts

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#2953802 12-Aug-2022 12:08

The comments on the original bricklink sales page don't bode well for ever seeing it or working out why it's not actually shipped.

I can see my non existent so-far charged order being cancelled without ever being found.

Not a good taste of lego so far.

catdog

107 posts

Master Geek

#2953834 12-Aug-2022 14:01

JaBZ:

...

We want to make sure you get your set as soon as possible so we’re preparing to reship it to you, and the product will be released within about 30 days. As soon as it ships out, you'll get a separate notification email with tracking info.

The first time I contacted Lego about this in June, they told me that they would reship it too:

Did you receive the order today? If not I'll go ahead and do a reship for you and try an get you the order as soon as possible.

However, a later follow up with another (more knowledgeable?) rep told me that this is not possible:

The 910017 Kakapo set is part of the LEGO® / Bricklink program. We are really sorry but these sets are unique and cannot be replaced.
So I've already asked our payments team to refund you.

They then decided that they could ship me the individual pieces (without a box or instructions). I got a confirmation email that the individual pieces were shipped over two weeks ago, but still no tracking number and nothing has arrived yet. So I guess that I have two shipments that are currently lost in the ether

Detruire

1772 posts

Uber Geek

#2954007 12-Aug-2022 17:32

I received an email yesterday saying that mine is "on its way", and a tax invoice today. Neither email, nor the website, shows any tracking number, which is a bit worrying with all the reports of missing items, especially when most of the courier companies don't even attempt delivery here (just drop a card and run).

rm *

JaBZ

404 posts

Ultimate Geek

#2954033 12-Aug-2022 19:00

So I contacted them again yesterday, and the chat rep said they were very sorry etc etc.. and mentioned a re-order was in place, with the usual at Warehouse status with the date changing.

They then said it will ship at the end of August. Fast forward to today and lo and behold, its shipped and I received a tracking number!.. Let see

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

tripp

3848 posts

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#2954090 13-Aug-2022 07:50

Detruire:

I received an email yesterday saying that mine is "on its way", and a tax invoice today. Neither email, nor the website, shows any tracking number, which is a bit worrying with all the reports of missing items, especially when most of the courier companies don't even attempt delivery here (just drop a card and run).

Same thing as me in June, got charged when it "left the warehouse" but no tracking, i waited 2 weeks then contacted lego for the tracking number, they also did not have one and found it interesting they did not have it. I have spent around 10 hours now on chat, emails and calls just trying to find out what the hell is happening with orders to NZ. Even had a manager call me from the US just to say they don't know and won't update me if its longer than 2 weeks because their system auto closes tickets after that long.

After all this I was promised a refund and "should show up in 3 - 5 business day", gave them a week and no refund, chatted to them again to be told that a refund can take up to 3 - 4 weeks. Was offered VIP points that never turned up on my account. I even had one chat rep blame me for him having to stay late and "my shift finished 45 minutes ago", at this stage i just told him to leave the chat then.

I have spent so much time trying to tell them that there is an issue with these shipping to nz and au and I am not the only one and people want answers. Its either a lot of promises to fix it or they just throw their hands up in the air and say "don't know".

JaBZ

404 posts

Ultimate Geek

#2956790 19-Aug-2022 22:03

It showed up!, Mine was delivered a couple of days ago!

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

Oblivian

7300 posts

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#2956792 19-Aug-2022 22:19

Ffs.

Mine has gone to contact customer service AGAIN

No email, no correspondence. Only find out checking every few days

Despite 3 separate order support emails previously

Detruire

1772 posts

Uber Geek

#2957027 20-Aug-2022 16:30

It's been 6 business days since the "on its way" email, and no sign of it (or a tracking number). To make things more frustrating, the LEGO site shows different delivery addresses on the order status page when I'm logged in vs logged out. 😬

rm *

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