MikeB4: @ Wiggum I have spent most of my working life working in social services as well as many years doing voluntary social sevices
So that makes you right?
How about I talk to this woman again, and see if she will be fine for me to PM you her details. You seem adamant its not true, so maybe you can help.
Believe me, she has tried every avenue possible. WINZ solution is for her to sell some of her stuff first, including putting her house on the market.