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allstarnz

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#296044 17-May-2022 05:20
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Does anyone know why ANZ canned email reminders for credit card statements?  It seems they only send them by SMS now.  To me this seems pretty backwards only mandating one way to get these reminders.  I know some people are dumb and fall for phishing emails, but surely this isn't it!?

 

I hardly have the phone with my NZ number on it active, so now I don't get these txts, it's really frustrating.  Even worse is their app doesn't even have the ability to send these via push notification.  ANZ really are so backwards sometimes.

 

Am I the only one annoyed by this ?


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SirHumphreyAppleby
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  #2914800 17-May-2022 06:58
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Not an ANZ customer, but I didn't appreciate their sending a text at around 11:30pm Sunday asking me to confirm with a YES or NO an appointment I'd already asked to have cancelled. Poor communication is one of the reasons I didn't end up signing up... I visited my local branch only to be told I couldn't make an appointment to setup a business account and I had to do it all online. The online form only requested my details and none of the business details. I contacted them to ask what the process was because they hadn't even asked for the business name. I was told they'd get back to me in a couple of days and most of the information would be collected over the phone (I would have preferred to type it in). When I did receive a call, a whole week later, all they did was setup an appointment to visit the branch... the same branch I walked into a week earlier.

 

On the subject of credit card notifications, my ASB Visa statements seem to be arriving in the post later and later (DX). I'm now only receiving them a few days before the bill is due now.


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Linux
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  #2914808 17-May-2022 07:25
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@SirHumphreyAppleby Why are the Visa Statements not emailed?


SirHumphreyAppleby
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  #2914810 17-May-2022 07:33
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Linux:

 

@SirHumphreyAppleby Why are the Visa Statements not emailed?

 

 

They are made available via Internet banking, but I usually only login to pay my bill and therefore don't see the electronic statement until the day it's due. E-mail would be more convenient, but unless they are going to reduce their fees, I will continue to insist on a paper copy.




MaxineN
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  #2914811 17-May-2022 07:42
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Why not just get them via email only and print them out on yourself at your convenience?

 

They will eventually raise their fees to a point that it will cost less for you to print them yourself.





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SirHumphreyAppleby
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  #2914814 17-May-2022 07:50
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MaxineN:

 

Why not just get them via email only and print them out on yourself at your convenience?

 

 

They don't e-mail them, so it's not an option.


MaxineN
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  #2914818 17-May-2022 08:13
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Deleted my post mistaking you for an ANZ customer.

 


For ASB https://www.asb.co.nz/help/can-i-choose-to-stop-bank-statements-in-the-mail.html does this not help?

 

 

 

As for OP I don't remember getting text reminders when I had my low rate visa so I guess this is new.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

 

Opinions are my own. They don't represent my employer.


Senecio
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  #2914820 17-May-2022 08:21
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I'm with ANZ, also only receive reminders by SMS. Doesn't worry me, its not like the date changes every month. I just have my own reminder in my phone for the 12th calendar day of the month. 




allstarnz

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  #2914822 17-May-2022 08:26
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MaxineN:

 

As for OP I don't remember getting text reminders when I had my low rate visa so I guess this is new.

 

 

 

 

Yes, it changed recently.  Text is now the ONLY option for the reminders.  They used to email the reminder too.

 

It's not the statement, just a quick summary/reminder.  You can go onto internet banking for the credit card statement etc

 

 


eracode
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  #2914826 17-May-2022 08:40
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allstarnz:

 

Yes, it changed recently.  Text is now the ONLY option for the reminders.  They used to email the reminder too.

 

It's not the statement, just a quick summary/reminder.  You can go onto internet banking for the credit card statement etc

 

 

When you say 'reminder', do you mean a notification that a new CC statement is available - or some sort of reminder that a CC payment is coming up?





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alasta
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  #2914831 17-May-2022 08:45
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I was surprised to hear that my dermatologist sent me an SMS a few hours prior to my appointment last week. I never received it as I don't use any form of instant messaging or social media, and I just assumed that email was the standard method of communication for all business interactions. 


Behodar
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  #2914832 17-May-2022 08:49
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allstarnz:

 

Am I the only one annoyed by this ?

 

 

I'm not even with ANZ and it annoys me. When I broke my phone a couple of months ago I became acutely aware of the number of companies that blindly assume everyone has a phone. This ranged from trying to remotely log into work (we're supposed to use MS Authenticator, which doesn't have a desktop version*) to many websites that have it as a required field.

 

*I found a couple of desktop alternatives but neither worked: One immediately asked for my phone number, and the other began with "install the phone app to create your account, then log into it with the desktop app". Grr.


Senecio
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  #2914834 17-May-2022 08:51
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It looks like this

 


Oblivian
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  #2914842 17-May-2022 09:26
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I got a feeling I read the paper one (or a note in the app) it was to do with Anti-Phishing

 

You need to opt-in for paper statements on the 'change for good' side. And being notified to deal to it online via SMS was more likely to thwart phishing fails as they can say 'we will never email you'?

 

 

 

/edit Bingo

 

Notified on Nov 17

 

 

Currently you receive an email alert when a new statement is available for your ANZ credit card/s, to remind you when your next payment is due. From 25 January 2022 you’ll receive this alert by SMS (text message) instead, in line with all our other account alerts.

 

You’ll receive all the same information, at the same time – you’ll just receive it by SMS instead of email.

 

..

 

 

We’ll never email you and ask for your log in details for ANZ goMoney, Internet Banking or Phone Banking. We’ll never ask for your bank details like your card or account number by email either. We’ll always ask you to log on to ANZ Internet Banking by typing anz.co.nz in your browser address bar, rather than by following a hyperlink. To confirm the authenticity of this email or to contact ANZ:


Goosey
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  #2916244 20-May-2022 06:45
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Heres a pro tip. 

 

 

 

Credit Card statement is the same day every month.... why not set a calendar reminder?

 

 


kiwiharry
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  #2916246 20-May-2022 07:03
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Goosey:

Heres a pro tip. 


 


Credit Card statement is the same day every month.... why not set a calendar reminder?


 


Just double check your normal due date, as my ANZ Platinum Visa is due 21st of each month (or next business day if 21st falls on weekend or public holiday). I noticed from poster above that their normal due date looks to be 25th.




If you can't laugh at yourself then you probably shouldn't laugh at others.


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