Sony KS60R200A Extended Warranty

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cshwone

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#14532 8-Jul-2007 16:17

Hi,

Seriously toying with buying one of the above. Unusually for me I will probably get an extended warranty. Harvey Norman quote about $550 NZD for theirs.

Anyone any experience of Sony's own Extended Warranty cost. Can find details of the warranty content on the Sony website, but not the actuall cost.

Or if you have taken a Sony Extended Warranty with another LCD or RP, what was the cost as proportion of the price you paid for the item.

Thanks

Stu

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#77344 8-Jul-2007 17:35

In short. Don't do it. You are covered under the consumer guarantee's act anyway.

Not sure how much of this you can read without being a member but

http://www.consumer.org.nz/

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rscole86

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#77349 8-Jul-2007 18:05

IMHO I always take the extended warranty, just for peace of mind.

Find out what the terms are for it.

Just becuase the CGA covers you, how easy is it to claim under the CGA?
If you make a claim, how long will you have to wait before you get the unit back repaired or replaced?
Are you willing to spend months in court getting it sorted out?
How much money do you want to spend getting it resolved? more than the cost of the extended warranty?

In the end it is up to you if you go for it, but you will have to think about it fully before making up your mind.

Yes the CGA is there to help protect you as a consumer, but the retailer/manufacturer has rights too.

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#77882 12-Jul-2007 19:34

technically it's about 5% per year of extend, 5 years = 15% -ish ... i think. i got mine w extended warranty fr harveys. but i got a super quote from smith city (like 50% off + ext war) and they said ummm wow that's cheap errmm ok we'll match it!

Shin

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#77887 12-Jul-2007 19:51

As I remember, warranty sales is big part of cash flow engine for retailer chains.

Thus it is profitable business, you can always negotiable of its price.

richms

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#78000 13-Jul-2007 15:25

I got it on my big tv because it means they come to me to get it if it needs fixing, and moving screens is when they get broken, so if they break it moving it, their problem not mine.

Richard rich.ms

sbiddle

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#78002 13-Jul-2007 15:37

The CGA isn't necessarily going to help you 4 years down the track if something happens to your TV and is not a replacement for a warranty. All it is is a law that dictates that goods must be fit for their purpose and that if you sell dodgy rubbish then the consumer has a come back. With the price of TV's and the high cost of parts you have to weight up the costs. Discover an issue such as dead or stuck pixels on your LCD in a few years time and the CGA isn't nesessarily going to help you.

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#78003 13-Jul-2007 15:51

If your talking dead or stuck pixels then a warranty will more then likely not help you either.

The extended warranties make money. A lot of money. All you have to see is how hard they push them to know that. So odds are fairly strong that you will spend the money on the warranty and never use it. If you do use it then all well and good but odds are against that.

The CGA also says that items must work for a reasonable amount of time. That means that for instance a large screen TV would still reasonably be covered by the CGA 4 years after you purchased it as it reasonable to expect it to work for that length of time.

Look if you want peace of mind then go ahead and get an extended warranty. But the fact of the matter is that you will more then likely not get your moneys worth. I guess what you are really buying is insurance rather then a warranty and as such are you willing to self insure or pay someone else to?

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3g

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#78017 13-Jul-2007 17:05

I haven't purchased anything from Harvey Norman (especially with an extended warranty) after an incident where the monitor on my PC failed after about 18 months.

No problem I thought, I've got a 5 year extended warranty.

Took it in and they were very helpful - after a couple of days, they phoned to say come on in and get a new one as it wasn't worth while fixing.

Problem was - that's where the extended warranty ended. When I went to pick up the new monitor, they said "There you go, you've got 12 months warranty".

"Umm, no - I've got a 60 month warranty. 18 months is gone, so I've got 42 months left".

"Nope - the warranty is valid on the original monitor only. This is a new one, you've only got the manufacturers warranty left now".

I suggested to them to show me where it says that and they definitely couldn't show it to me.
I then explained we'd contest it in court if anything happened to the monitor in the following 42 months (which it didn't luckily), but I certainly haven't purchased ANYTHING from them since.

So, to answer the original posters question - I'd go for a Sony extended warranty 8-).
They aren't too expensive and if I can find their price list (somewhere @ home) I'll post the price later.

rscole86

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#78020 13-Jul-2007 17:35

3g, almost everyones extended warranties only apply to the goods that it was purchased with.

If they have replaced the goods then the warranty has done it job. It is up to you as to whether or nto you purchase another tocover the new product. So they were probably correct to say that the warranty had been used up, as to not being able to point it out, well that was pure stupdity on their end :D

Generally you will find the extended warranty is cheaper through the retailer as opposed to the manufacturer,

3g

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#78031 13-Jul-2007 21:46

Yep - I agree that "retailers" extended warranties only cover the original item.

However, I contacted the manufacturer of the PC and if I had taken their extended warranty, they would cover me for the entire warranty period. ie if you take a 3 year extended warranty, they will repair or replace it for 3 years from the original purchase date, no matter how many times it breaks (which hopefully isn't any more than once or twice).

That's why I prefer manufacturer extended warranties versus retailer warranties.

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#78043 14-Jul-2007 09:01

3g personally I think the retailer was doing a dodgy! Then again it is Harvey Norman who have been taken to court twice (and convicted both times) on their extended warranties after all but I deal with warranties and extended warranties (admittedly manufactures) all the time at work. I have NEVER heard of what you described.
rscole86 IMHO you are correct and wrong. Yes they only cover the item that you purchased however if THEY replace the item because it failed then the warranty CONTINUES on the item that THEY replaced.

spideronfire

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#78064 14-Jul-2007 13:20

No Nety you are wrong.
I work for DSE and the extended warranties cover the original item. If it is repaired the warranty continues, if it is replaced it gets a new manufactuers warranty but the extended warranty stops unless you buy a new one.

If you have an ipod replaced even under manufactuers warranty you only get 3 months on the replacement one unless you extend it.

sbiddle

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#78074 14-Jul-2007 14:26

spideronfire: No Nety you are wrong.
I work for DSE and the extended warranties cover the original item. If it is repaired the warranty continues, if it is replaced it gets a new manufactuers warranty but the extended warranty stops unless you buy a new one.

If you have an ipod replaced even under manufactuers warranty you only get 3 months on the replacement one unless you extend it.

You may think that's the case but the small claims court won't agree with you.

Nety

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#78086 14-Jul-2007 16:21

Well now we really need someone with consumer law to see this and give the real answer.

Sorry spideronfire but I can assure you that under manufactures warranty if you get your ipod replaced under warranty then the new one is still covered until the (original) warranty expires. Not sure if that is what you meant but sounded like you were saying you would not be covered?

As for the extended then if that is the case just one more reason not to get one.

spideronfire

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#78093 14-Jul-2007 16:58

Nety: Well now we really need someone with consumer law to see this and give the real answer.

Sorry spideronfire but I can assure you that under manufactures warranty if you get your ipod replaced under warranty then the new one is still covered until the (original) warranty expires. Not sure if that is what you meant but sounded like you were saying you would not be covered?

As for the extended then if that is the case just one more reason not to get one.

all replaced ipod that come back to us come with a note attached saying they have a 3 month warranty. thats apples policy not ours.

i'm sure there's plenty of breaking laws going on but the problem is if you take them to court how long is it going to take to get your product back and fixed - the warranty is a piece of mind you won't have to try to go through that. i ask customers if they want it but don't push to much its your choice but after working in the electronics industry i've got to say i will always get the warranty on anything important.

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