I ordered a Samsung smart TV from JB website almost one month ago. a couple of days later i received email from their oz customer rep said that the supplier advised them the TV no longer available, but they happy to offer me another brand tv. I'm not a smart dude but hey don't offer me a lower level tv for the same money, are you thinking everyone fool to take your offer? I said no thanks to them. a couple of days later I received another email from another oz customer rep said they happy to offer me another brand tv, again they think their customer such fool will take the offer. I said no thanks. I've waited and waited and keep sending emails to them with no replied for the TV I want, so I giveup and email them I'd like to cancel the order.
Ten days later - today, my credit card has been charged by JB hifi. What? I then checked my email they email me in the morning said the item has been despatched. I replied their email said that did you not read your customers' emails? I sent several emails for the order without reply. I've already cancelled my order.
I'm now waiting someone from JB HI FI reply!!!
How long will take them to solve this issue? will see.