This is more of query than anything else. I have been banging my head against Telecom's customer service all week now and it's more than slightly frustrating......

Anyway, we live out of town and use a Telecom Huawei modem to provide mobile broadband to our home laptops (x2). We are on a 4GB plan for 80 bucks and then an extra 4 for 30 bucks. I am always pretty careful about overage and we always dial back our usage if it gets close at the end of the month.

Last month however we ran over by 3.4GB on top of the 8. I was at a loss to explain this as I get alerts at 170% of the 4 so know when it's coming up. The odd thing was that the 3.4GB overage came in the last two days of our billing cycle.

Given I know how much overage will cost me there is no way I would do that. $330 much! More perplexing is that during my Telecom communications they sent me the print out of packet data showing my use over the last two days. It was extreme to say the least and I am at a loss to explain it. We are not heavy downloaders, streamers etc.

As an example I watched a game of rugby league earlier that month ( the most bandwidth heavy thing I do ) and the overage on those last two days was at a rate roughly worked out as 5 times what streaming that game used, in the same period of time. Telecom are unable to tell me what might use this much info, but I can say it's not my email as they suggested.

Now, coming to the end of this months billing cycle and watching my usage closely it's happened again. Yesterday there was around 800MB used in 24 minutes while neither of the two laptops was doing anything. No automatic updating or anything going on either. But regardless, isn't that quite a lot data to use, even if two machines were operating, 200MB in 6 minutes? Given that we are not operating at blinding speeds anyway (6 up less than 1 down )

Obviously I can't prove that we didn't use it and Telecom can't tell us what the use was. I am just curious to know if others have the same issue or any idea what might cause that other than me downloading huge tracts of data.

Confused.
Chris