UFB Installation: How long?

Forums › Spark New Zealand (including Skinny and BigPipe) › UFB Installation: How long?

matisyahu

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#177612 9-Aug-2015 03:36

I placed an order through Spark on 18 July 2015 and here we are in August and no sign of anything happening; Wilson Hurst already has all the approval documentation and they're waiting on something to happen with Chorus? at this stage I'm very tempted to move if we're talking about over a month just to get fibre installed. Anyone give me a heads up on what is happening and why is it taking so long?

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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#1361372 9-Aug-2015 04:38

Sounds like an MDU or shared property situation, In this case the consent is one of the longer things required but is certainly not the only thing that causes delays as it usually means a more complicated building/site with a plan that needs to be designed allowing connection of all parties involved (those same ones you had to get consent from) as well as generally more complicated work than would be involved to setup a single site on a single section.

You can always check with your ISP for confirmation on what status the order is in but unless chorus is waiting for the ISP to do something then you pretty much just have to ensure any required information is provided and sit and wait, The ISP can request a status update from chorus but cant really change the timings in any way other than the requested install dates which is more about the last step and finally livening up the service than anything before it.

Jase2985

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#1361381 9-Aug-2015 06:38

is your house stand alone, on a shared driveway, lease hold, attached to another house, or a multi dwelling unit?

if its any of the above bar the stand alone, then they require consent from any of the other parties involved in those situations. this may or may not happen, and it may or may not take some time.

Changing ISP's wont help, as the process with probably with chorus, and changing ISP's will cancel the order and you will have to start all over again.

why not call spark and ask them to give you an update on whats happening, and if they have no information, as them to get some from chorus.

matisyahu

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#1361383 9-Aug-2015 07:02

As I've noted in the my original post:

"Wilson Hurst already has all the approval documentation"

The consent has already been put through for all those who I share the drive way with, it was put through the day I received confirmation. Wilson Hurst, the subcontractor, already has the approved documentation so they can go ahead but they're waiting on Chorus.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

sbiddle

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#1361386 9-Aug-2015 07:19

There isn't a simple answer to your question without knowing the complete details of your install. UFB installs take between 10 days to 9+ months.

Based on the fact you're a shared driveway you're a complex install. That means things can't happen within a short timeframe like a SDU install. I'd be expecting a timeframe somewhere within the vicinity of a few months assuming everything goes to plan.

andrewNZ

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#1361387 9-Aug-2015 07:21

http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=139521

Tockly

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#1361418 9-Aug-2015 09:59

My install is finally booked for Thursday next week, which will be 10 days short of 6 months.

InstallerUFB

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#1361423 9-Aug-2015 10:13

kawaii: As I've noted in the my original post:

"Wilson Hurst already has all the approval documentation"

The consent has already been put through for all those who I share the drive way with, it was put through the day I received confirmation. Wilson Hurst, the subcontractor, already has the approved documentation so they can go ahead but they're waiting on Chorus.

Isnt Wilson Hurst a property management Company? - if so they are wouldnt represent Chorus but have just gathered up the consents ?

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scuwp

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#1361431 9-Aug-2015 10:26

Mine is a simple install, but keeps getting delayed for one reason or another. I thought 7 weeks was bad but maybe not so much now. Fingers crossed for tomorrow at last.

Lazy is such an ugly word, I prefer to call it selective participation

DarkShadow

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#1361432 9-Aug-2015 10:30

A simple install with no consent and no delay takes a month now, so don't expect anything done in a hurry.

Wheelbarrow01

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#1361795 9-Aug-2015 23:03

kawaii: As I've noted in the my original post:

"Wilson Hurst already has all the approval documentation"

The consent has already been put through for all those who I share the drive way with, it was put through the day I received confirmation. Wilson Hurst, the subcontractor, already has the approved documentation so they can go ahead but they're waiting on Chorus.

Wilson Hurst is one of two companies contracted by Chorus to assist in the gaining of consents. All they do is work with the Chorus consent team to gain the required consents as quickly as possible. They are not a subcontractor and do not have any input in any other part of the fibre installation process.

What you must understand is that the physical signing and lodging of consent documents is only the start of the process for complex MDUs, rights of way, and cross leased properties.

Once consent is gained, your order is referred to the Chorus designers, whose job it is to design the fibre network from your boundary to ALL dwellings within your MDU, ROW or cross leased section. This can take anywhere from a week to a couple of months.

After the design is complete, depending on the complexity of the site it may require financial sign-off from Chorus and they may need time to get quotes prepared for the work. In some cases they may request a financial contribution from the property owner (such as a body corporate) This can take from a week to 3 months.

Once quoting is complete (if it was required) the job is assigned to the Chorus network build team. Their job is to actually begin the job of connecting your building (or buildings) to the main fibre cable in the street. This is the part that involves installing conduit underground on your property (if it is not an overhead feed). They will do this for ALL dwellings in your MDU/ROW/cross lease - even if not all dwellings have applied for service yet. Chorus typically allow around 30 working days (6 weeks) for build work to be completed, but it can take longer in some instances.

When build is complete, Chorus then need to update their records to show the new network in their system - this takes up to a week or so.

Only after all that is done, can they look that their technician schedule and book a date for your individual scope appointment and installation date. In some areas the techs are booked out by around a month, due to the volume of orders on the boil at any one time.

SO - essentially what I am trying to say is that even though the consents are all signed and lodged as the OP says, if every other subsequent stage takes the maximum amount of time, the OP could still be looking at a wait of over 7 months.

As others have suggested, your best bet is to contact Spark to request an update. They will in turn request an update from Chorus on your behalf, and will then contact you back when that update is received.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

matisyahu

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#1361800 9-Aug-2015 23:15

Wheelbarrow01:
kawaii: As I've noted in the my original post:

"Wilson Hurst already has all the approval documentation"

The consent has already been put through for all those who I share the drive way with, it was put through the day I received confirmation. Wilson Hurst, the subcontractor, already has the approved documentation so they can go ahead but they're waiting on Chorus.

Wilson Hurst is one of two companies contracted by Chorus to assist in the gaining of consents. All they do is work with the Chorus consent team to gain the required consents as quickly as possible. They are not a subcontractor and do not have any input in any other part of the fibre installation process.

What you must understand is that the physical signing and lodging of consent documents is only the start of the process for complex MDUs, rights of way, and cross leased properties.

Once consent is gained, your order is referred to the Chorus designers, whose job it is to design the fibre network from your boundary to ALL dwellings within your MDU, ROW or cross leased section. This can take anywhere from a week to a couple of months.

After the design is complete, depending on the complexity of the site it may require financial sign-off from Chorus and they may need time to get quotes prepared for the work. In some cases they may request a financial contribution from the property owner (such as a body corporate) This can take from a week to 3 months.

Once quoting is complete (if it was required) the job is assigned to the Chorus network build team. Their job is to actually begin the job of connecting your building (or buildings) to the main fibre cable in the street. This is the part that involves installing conduit underground on your property (if it is not an overhead feed). They will do this for ALL dwellings in your MDU/ROW/cross lease - even if not all dwellings have applied for service yet. Chorus typically allow around 30 working days (6 weeks) for build work to be completed, but it can take longer in some instances.

When build is complete, Chorus then need to update their records to show the new network in their system - this takes up to a week or so.

Only after all that is done, can they look that their technician schedule and book a date for your individual scope appointment and installation date. In some areas the techs are booked out by around a month, due to the volume of orders on the boil at any one time.

SO - essentially what I am trying to say is that even though the consents are all signed and lodged as the OP says, if every other subsequent stage takes the maximum amount of time, the OP could still be looking at a wait of over 7 months.

As others have suggested, your best bet is to contact Spark to request an update. They will in turn request an update from Chorus on your behalf, and will then contact you back when that update is received.

Geeze, with that amount of farting around I might as well cancel the installation - what a fiasco. Really, I can't believe that they have as many UFB users as they do given the amount of stuffing around involved with getting it installed.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

DarkShadow

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#1361802 9-Aug-2015 23:23

Building a brand new network for 3 million people takes time. You can't expect really expect such a big rollout to be done overnight. Once it is built though, the benefits would be worth it, gigabit connections for everyone and any future new connections could be done in minutes.

lucky015

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#1361803 9-Aug-2015 23:24

kawaii:
Wheelbarrow01:
kawaii: As I've noted in the my original post:

"Wilson Hurst already has all the approval documentation"

The consent has already been put through for all those who I share the drive way with, it was put through the day I received confirmation. Wilson Hurst, the subcontractor, already has the approved documentation so they can go ahead but they're waiting on Chorus.

Wilson Hurst is one of two companies contracted by Chorus to assist in the gaining of consents. All they do is work with the Chorus consent team to gain the required consents as quickly as possible. They are not a subcontractor and do not have any input in any other part of the fibre installation process.

What you must understand is that the physical signing and lodging of consent documents is only the start of the process for complex MDUs, rights of way, and cross leased properties.

Once consent is gained, your order is referred to the Chorus designers, whose job it is to design the fibre network from your boundary to ALL dwellings within your MDU, ROW or cross leased section. This can take anywhere from a week to a couple of months.

After the design is complete, depending on the complexity of the site it may require financial sign-off from Chorus and they may need time to get quotes prepared for the work. In some cases they may request a financial contribution from the property owner (such as a body corporate) This can take from a week to 3 months.

Once quoting is complete (if it was required) the job is assigned to the Chorus network build team. Their job is to actually begin the job of connecting your building (or buildings) to the main fibre cable in the street. This is the part that involves installing conduit underground on your property (if it is not an overhead feed). They will do this for ALL dwellings in your MDU/ROW/cross lease - even if not all dwellings have applied for service yet. Chorus typically allow around 30 working days (6 weeks) for build work to be completed, but it can take longer in some instances.

When build is complete, Chorus then need to update their records to show the new network in their system - this takes up to a week or so.

Only after all that is done, can they look that their technician schedule and book a date for your individual scope appointment and installation date. In some areas the techs are booked out by around a month, due to the volume of orders on the boil at any one time.

SO - essentially what I am trying to say is that even though the consents are all signed and lodged as the OP says, if every other subsequent stage takes the maximum amount of time, the OP could still be looking at a wait of over 7 months.

As others have suggested, your best bet is to contact Spark to request an update. They will in turn request an update from Chorus on your behalf, and will then contact you back when that update is received.

Geeze, with that amount of farting around I might as well cancel the installation - what a fiasco. Really, I can't believe that they have as many UFB users as they do given the amount of stuffing around involved with getting it installed.

While I don't suggest cancelling the install if you ever wish to have the service in future (it is only going to mean it takes longer when you change your mind)

I do agree that chorus do seem to have found a higher level of bureaucratic nonsense than any other LFC so far, All we see for it is a pile of excuses not found with the other LFC's.

I firmly believe we would not be seeing the majority of the issues we see today with chorus if other providers had gotten the contracts for the chorus assigned areas, It stems from nothing more than attempting to under cut any other contract without actually paying attention to what would be required to provide a competent level of service.

Jase2985

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#1361810 10-Aug-2015 06:20

kawaii:Geeze, with that amount of farting around I might as well cancel the installation - what a fiasco. Really, I can't believe that they have as many UFB users as they do given the amount of stuffing around involved with getting it installed.

they are trying to build a system that lasts a long long time and isnt an eyesore likes in some countries

would you like something like this on every power pole?

Yes chours do seem to be taking their time but they have most of the country they have to roll the service out to.

khull

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#1361826 10-Aug-2015 07:57

Start to finish our MDU took about 2 years. The cabling/ducting into the common area of MDU was the hardest. After that is done it was about 2-3 months before ready for service

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