I just got this reply tonight: (have requested a translation to english )

 

 

 

 

 

 

 

Thank you for your email enquiry

 

 

 

I can see that a churn notice had come through from your new provider to take over services and our Agent that you requested this to be closed this was closed so your contact was to be closed as of the end of July and you closed your account before then.

 

 

 

I can get the agent to call you if you would like but your services were closed so we cannot reopen it and your services have been transferred over.