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Anyway, I've been a customer of Telecom for a while now, but some time last year I took up a 12 month contract to pick up one of the earlier VDSL plans. A year down the track, (i.e., June this year) I saw that Vodafone had a bunch of Sky deals going, so I decided to switch over, and carefully checked when the end of my 12 month contract was with Telecom. I saw that my connection date was the 17th of July 2013, and when I had an online conversation with a Telecom support earlier in June about switching providers, he (or she, can't quite remember) assured that the end of the contract was the 18th of July 2014.
To cut a long story short, I had a few back and forth calls with Vodafone to ensure that the switchover date would be after the end of my contract with Telecom, we were finally able to schedule it for the 19th of July, a Saturday when a Chorus technician would come onto my property to sort out the switch over. (That was a fiasco in itself, a story for another day.)
Now, fast forward a few weeks later, I receive a bill from Telecom including the $299 cancellation fee, and saw that the disconnection date on my bill was the 18th instead of the 19th. I realize a bit belatedly now that I should've thought about the working day when I suggested the 19th.
Is there anything I can do about this or did I shoot myself in the foot? Unfortunately I never did save the online chat with the Telecom support helpdesk and THAT was definitely a mistake.
It's a $299 disconnection fee for what must be the last day of my contract and I'm pretty bummed that it's even happened! Ironically I was pretty happy with the service Telecom provided and not Vodafone, where immediately after the switch I had no internet for two days, and had to downgrade to ADSL for a week.
Here's hoping for the best.
Cheers guys.
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