XT: Bad launch/registration management.

Forums › Spark New Zealand (including Skinny and BigPipe) › XT: Bad launch/registration management.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10

17 posts

Geek

#219770 30-May-2009 12:49

just called up *123 from the cdma phone that isnt working. (cant do anything on the simcard phone due to sim not registered) and the chick told me that they are still trying to fix the activation problems and it could be ANOTHER 24hours from now til everything is working..

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#219772 30-May-2009 12:53

48 hour lead times? I expect Telecom will be issuing credits to customers left with no phone then.

mule

209 posts

Master Geek

#219774 30-May-2009 12:58

this is a bit like the scenario in the move 'Cable Guy'. When everyone in the movie lost thier cable tv they had to do other things like reading books/talking to thier partners......is the same thing happening to us unconnected XT users????

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#219777 30-May-2009 13:04

Yeah, except the talking bit- our phones are out.

prokayaker

40 posts

Geek

#219785 30-May-2009 13:14

Haha nice point but its not ggod they should of expected this

zkcow

57 posts

Master Geek

#219792 30-May-2009 13:29

Actually I'd like to congratulate Telecom staff on what seems (to me) to have been a largely successful rollout.

I know that people worked tireless hours yesterday. In my nearest Telecom store, they worked pretty much all day. I didn't see one of them take a break, and they were on and off their feet dealing with people all day. I saw a few new connections walk out those doors and didn't see a single one come back.

Most people with new XT phones I've talked to are up and running just fine. For those of you who aren't - sucks to be ya! Shame it can't be perfect for everybody. Having said that, with 48 hour lead times, the least they can do is apologise and offer credit.

Kudos to Telecom frontline staff who, in many ways, make it all happen.

prokayaker

40 posts

Geek

#219800 30-May-2009 13:38

wow different story here they worked alot but i saw alot of them on break at the same time leaving like 2 instores there

Tradepub

Free professional, reference and technical white papers (affiliate link).

karenmonksnz

24 posts

Geek

Trusted

#219810 30-May-2009 14:18

Hey all,
The provisioning teams are coping with the massive demand and putting orders through as quickly as possible.
The launch day exceeded everyones even most optimistic expectations.
For those looking for a few facts and figures:
Over 200 hundred people lined up outside Chch and Hamilton stores before opening
Phones were being ordered online at a frenetic rate of one per minute
Extra staff were brought on for launch day including quadrupling the mobile dealer support team
Further staff were brought in on Friday afternoon and were still provisioning late into the night and early this morning.
At the moment the expected connection time is 24 hours, if you haven't been connected in that time please contact 123. Your other handset should continue to work during this period, I know some of you have had problems with that. Again if your current one is not working please contact 123.
These connections are being treated with the highest priority, I can assure you!

So my best recommendation right now is a little patience and perhaps you spend the time transferring contacts, checking the camera and/or video functions or using WiFi if you have it

Thanks to all of you for you support and messages of encouragement late last night, it really helped :)

ZALMAN

259 posts

Ultimate Geek

Trusted

#219828 30-May-2009 14:55

Yay finally my XT sim is up and running

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#219833 30-May-2009 15:01

Hi Karen,

What can those of us with Business (even Home Business) accounts do? Last time I called *123 they said that only the business support team can help, and they're a Monday to Friday 9 to 5 Except Public Holidays department!

karenmonksnz

24 posts

Geek

Trusted

#219841 30-May-2009 15:20

They should still be able to help you, hmmmmm.

PM your details and I will see if I can get you some help.

karenmonksnz

24 posts

Geek

Trusted

#219861 30-May-2009 16:03

Is anybody else here beyond the 24hours after they purchased or their current handset has stopped working?
If so PM me your details and I can get someone to contact you to see if we can help.