Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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72 posts

Master Geek

#314966 5-Apr-2010 15:06

3pm Auckland. I can watch youtube and browse internet(very slowly). thats about it. ssh/ssl and now torrents are throttled to death.

ArranH

161 posts

Master Geek

#314967 5-Apr-2010 15:14

Same here, trying to access the Australian based website of my education provider through https is very very slow. Haven't tried anything else, but https access is not exactly a rare, unique and unforseen type of internet usage.

mattk

255 posts

Ultimate Geek

#314970 5-Apr-2010 15:20

Just chatting to helpdesk - apparently i'm in the 'Red' for going over 50GB/mth and i'm likely to experience 'Slower than usual speeds'

I didn't realise there was a hard limit like that - it's not advertised... If I wanted to go to a limited speed after a set data limit i'd go with an ISP that advertises that! 50GB is stuff all when you consider US users are complaining when their ISPs are offering 200GB limits.

Also after jumping up and down making sure interleaving is off they tell me they've made a mistake and left it on?! WTF?!

System

521 posts

Ultimate Geek

#314971 5-Apr-2010 15:26

mattk: Just chatting to helpdesk - apparently i'm in the 'Red' for going over 50GB/mth and i'm likely to experience 'Slower than usual speeds'

I didn't realise there was a hard limit like that - it's not advertised... If I wanted to go to a limited speed after a set data limit i'd go with an ISP that advertises that! 50GB is stuff all when you consider US users are complaining when their ISPs are offering 200GB limits.

Also after jumping up and down making sure interleaving is off they tell me they've made a mistake and left it on?! WTF?!

I had a helpdesk person tell me a similar thing a while ago which Talkiet then told me was false, so i don't think there is a limit like that, they are telling fibs

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

matisyahu

1623 posts

Uber Geek

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#314973 5-Apr-2010 15:28

ArranH:
crazed:
As for the common statement of ISP's not putting a guarantee on their service offered? its a cop out so that they don't have to spend money upgrading and supplying a service that meets the standard of decent internet that 90% of the western world gets. I'm afraid ISP's have dug themselves into a position where they can provide the basic minimum service to their customers and not get sued or taken to the cleaners through the law of the land for poor service.

Remember that they don't need to, no company needs to guarantee their level of service, there is an implied guarantee in the Consumer Guarantees Act which the service providers can't get out of. Its just that very few people have ever challenged them on it because of NZers usual not wanting to complain, or being treated poorly by big companies (usually the power companies). And those that do challenge them usually win without it going to court so it never makes the news, as the companies know they are in the wrong.

These of course are general statements, Im not saying that this has happened with Telecom. But they will be held to the reasonable standard of service required under the CGA if anybody did take action.

There is nothing explicitly promised by at the very least the marketing literature put out by Microsoft gives the impression of a broadband at a reasonable speed; and reasonable speed being faster than dial up (or otherwise it wouldn't be called broadband in the first place!). When you market broadband as broadband and what you deliver is dial up speed - that is a blatant display of false advertising if I ever saw one.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

pasho

72 posts

Master Geek

#314974 5-Apr-2010 15:28

dude are u for real with "over 50gb"? maybe it is a misrepresentation of facts and some stupid robot at help desk decided that if its red your speed is going down? maybe red light indicates "heavy downloaders" and coloring is only used for giving advise when people say they want to switch plan etc. I did about 150gb this month and up until yesterday i didn't have any issues with using internet in a general way(without gaming/working over ssh etc). so i guess slow downs could be explained by a crappy weather day esterday and weekend so lots of people stayed at home having nothing to do...

Talkiet

4793 posts

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#314978 5-Apr-2010 15:36

Lias:
Talkiet:

The whole reason that residential internet costs as little as it does (compared to business grade connections with guaranteed minimum performance levels) is that the service is dimensioned for aggregate usage levels. Unfortunately when a significant proportion of users want to use substantially more than the dimensioned average, this will impact other users.

Telecom declared a 713 million dollar profit on turnover of 5.7 billion for the 2008 financial year I'm pretty sure they can afford to provide us with better service at the same or lower cost. If they were making a loss I might have some sympathy, but honestly 700 million profit and crying "we cant afford to give you decent broadband" is seriously extracting the urine.

All the more reason why Telecom needs to be nationalized, and reconstitued as a not for profit dedicated to giving kiwis the best broadband in the world, not making profits.

Seriously?

A company makes a profit so should be expected to lose money on one particular service?

You can buy decent broadband today, from Telecom. You can also buy a flat rate service for peanuts and take the traffic management. Your choice.

There may well be current unresolved problems with Bigtime (I haven't spoken to the product manager since the start of the Easter holidays) but I do know that they have fixed a couple of the issues just before the holidays and I am sure they will continue to look into them and fix them where possible.

But suggesting that a public company make a loss on a service just because other parts of the business can make up for it? That's simply not rational.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

mattk

255 posts

Ultimate Geek

#314979 5-Apr-2010 15:37

pasho: dude are u for real with "over 50gb"? maybe it is a misrepresentation of facts and some stupid robot at help desk decided that if its red your speed is going down? maybe red light indicates "heavy downloaders" and coloring is only used for giving advise when people say they want to switch plan etc. I did about 150gb this month and up until yesterday i didn't have any issues with using internet in a general way(without gaming/working over ssh etc). so i guess slow downs could be explained by a crappy weather day esterday and weekend so lots of people stayed at home having nothing to do...

Repeating exactly what she told me dude! 50GB is sweet FA... used to do around 150GB/mth with xnet. I use the web a hell of a lot with work via secure client and its as painful as hell with the service atm. Dunno why i took that stupid modem offer, i'm stuck with this crap for another 13 months.

Talkiet

4793 posts

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#314980 5-Apr-2010 15:38

mattk: Just chatting to helpdesk - apparently i'm in the 'Red' for going over 50GB/mth and i'm likely to experience 'Slower than usual speeds'

I didn't realise there was a hard limit like that - it's not advertised... If I wanted to go to a limited speed after a set data limit i'd go with an ISP that advertises that! 50GB is stuff all when you consider US users are complaining when their ISPs are offering 200GB limits.

Also after jumping up and down making sure interleaving is off they tell me they've made a mistake and left it on?! WTF?!

This is rubbish. You're not "in the red" for going over 50GB. Either the person that told you that was wrong, or you misunderstood..

I repeat, going over a certain figure per month does not get you any different traffic management settings.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Talkiet

4793 posts

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#314984 5-Apr-2010 15:41

kawaii:
There is nothing explicitly promised by at the very least the marketing literature put out by Microsoft gives the impression of a broadband at a reasonable speed; and reasonable speed being faster than dial up (or otherwise it wouldn't be called broadband in the first place!). When you market broadband as broadband and what you deliver is dial up speed - that is a blatant display of false advertising if I ever saw one.

Oh no, when did we get bought by Microsoft? :-)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

crazed

484 posts

Ultimate Geek

Trusted

#314987 5-Apr-2010 15:44

Talkiet:

But suggesting that a public company make a loss on a service just because other parts of the business can make up for it? That's simply not rational.

Cheers - N

But is in fact is done quite often in business. I can count several businesses that do that at present with one particular section of the business making a loss to provide goods & services at cheap rates while other sections of the business make up the shortfall.

As for the Max limit on Bigtime, when I signed up for it last year I was told the exact same thing, that there was a limit and that if you went over that limit you were effectively Slowed down. But I have never actually seen it put into play and our usage here is up and down like a yo-yo. Last month we used 130gb, the month before that was only 80Gb and so on.

CraZeD,
Your friendly Southern Geeky Fellow :P

mattk

255 posts

Ultimate Geek

#314988 5-Apr-2010 15:47

Talkiet:
mattk: Just chatting to helpdesk - apparently i'm in the 'Red' for going over 50GB/mth and i'm likely to experience 'Slower than usual speeds'

I didn't realise there was a hard limit like that - it's not advertised... If I wanted to go to a limited speed after a set data limit i'd go with an ISP that advertises that! 50GB is stuff all when you consider US users are complaining when their ISPs are offering 200GB limits.

Also after jumping up and down making sure interleaving is off they tell me they've made a mistake and left it on?! WTF?!

This is rubbish. You're not "in the red" for going over 50GB. Either the person that told you that was wrong, or you misunderstood..

I repeat, going over a certain figure per month does not get you any different traffic management settings.

Cheers - N

That exactly what she said - "you're in the red" I questioned it quite heavily! asked her why this magical 50GB was never mentioned. I mean level 1 helpdesk aren't required to think for themselves - just read the script so it must have been written somewhere!

Admittedly she was more useful that pretty much every other level 1 helpdesk person i've spoken to so far. I've got the case # if you want to do a look up and see where she got her info from?

Talkiet

4793 posts

Uber Geek

Trusted

#314989 5-Apr-2010 15:49

crazed:
Talkiet:

But suggesting that a public company make a loss on a service just because other parts of the business can make up for it? That's simply not rational.

Cheers - N

But is in fact is done quite often in business. I can count several businesses that do that at present with one particular section of the business making a loss to provide goods & services at cheap rates while other sections of the business make up the shortfall.

As for the Max limit on Bigtime, when I signed up for it last year I was told the exact same thing, that there was a limit and that if you went over that limit you were effectively Slowed down. But I have never actually seen it put into play and our usage here is up and down like a yo-yo. Last month we used 130gb, the month before that was only 80Gb and so on.

I'm telling you, there is no such limit. I'm not saying there won't ever be (becuase I don't know the future), but right now, there is no such limit.

Cheers -- N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Talkiet

4793 posts

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#314990 5-Apr-2010 15:50

mattk:
Talkiet:
mattk: Just chatting to helpdesk - apparently i'm in the 'Red' for going over 50GB/mth and i'm likely to experience 'Slower than usual speeds'

I didn't realise there was a hard limit like that - it's not advertised... If I wanted to go to a limited speed after a set data limit i'd go with an ISP that advertises that! 50GB is stuff all when you consider US users are complaining when their ISPs are offering 200GB limits.

Also after jumping up and down making sure interleaving is off they tell me they've made a mistake and left it on?! WTF?!

This is rubbish. You're not "in the red" for going over 50GB. Either the person that told you that was wrong, or you misunderstood..

I repeat, going over a certain figure per month does not get you any different traffic management settings.

Cheers - N

That exactly what she said - "you're in the red" I questioned it quite heavily! asked her why this magical 50GB was never mentioned. I mean level 1 helpdesk aren't required to think for themselves - just read the script so it must have been written somewhere!

Admittedly she was more useful that pretty much every other level 1 helpdesk person i've spoken to so far. I've got the case # if you want to do a look up and see where she got her info from?

Yes, please PM me the case #... I'll find out why she was saying what she was...

Cheers - Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

matisyahu

1623 posts

Uber Geek

Trusted

#315004 5-Apr-2010 16:22

Talkiet:
kawaii:
There is nothing explicitly promised by at the very least the marketing literature put out by Microsoft gives the impression of a broadband at a reasonable speed; and reasonable speed being faster than dial up (or otherwise it wouldn't be called broadband in the first place!). When you market broadband as broadband and what you deliver is dial up speed - that is a blatant display of false advertising if I ever saw one.

Oh no, when did we get bought by Microsoft? :-)

Cheers - N

It should have been Telecom NZ :P The point still stands, 5KB/s isn't broadband by any metric that one wishes to throw at the issue.

The stupid forum doesn't allow editing of posts after a certain point - God knows why (even then I think God himself would be dumb founded by such a policy).

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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