Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


ushare

483 posts

Ultimate Geek
Inactive user


#119451 1-Jun-2013 16:56
Send private message

So before i got vdsl a week ago these were my line stats:


I was told by many people including telecom to expect speeds of about 45mbits or even higher.

When i finally got on vdsl these have been my line stats:



They are rather disappointing after i was told what was to be expected. The chorus guy came in last week and installed a vdsl splitter. 

In the past week, I've been getting speeds of about 28mbps during the day and then it has dropped to 22mbps during the evening and night (i don't know why)

i wanted to know what is causing these slower than expected speeds so i followed the the only jackpoint in which the splitter is to see where its cable leads me. It went through an old storage cupboard and then up onto the roof. There is a junction box between the jackpoint and the place where the telephone cable comes in on the roof.

I discovered the wiring at this junction box is horrific. Its an old storage cupboard which is hardly ever opened..  I have attached images below of the wiring.

So basically this is the cable that goes comes down from the roof and into the junction box.



As the cable continues towards the junction box.


And the "WTF" wiring..?



Close up of the junction box. To the left where the cable continues out of the junction box, is the wire that goes to the first and only phone line socket in which there is now a filter.


The new socket with master splitter inside.


So basically the phone line wire comes from the roof down to the junction box and then to the phone socket.

Do you think this is the reason why my speeds are below expected?

Additionally, a 12 hour line test was ran on my line yesterday night. RESULTS:




WHAT DO YOU GUYS think? Could the junction box wiring be the cause? I have been told vdsl speeds can be affected due to bad wiring..

I have been told i am less than 200 meters away from the exchange also.

Cheers guys! :)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
kyhwana2
2566 posts

Uber Geek


  #829251 1-Jun-2013 17:00
Send private message

How long have you had the VDSL modem turned on and connected for? It can take up to a week for it to figure out your line before you hit your max speed that your line can do.



ushare

483 posts

Ultimate Geek
Inactive user


  #829257 1-Jun-2013 17:11
Send private message

I know it takes about a week before hitting the max speed, and this is why i've waited this long before asking anyone.

i had it for 9 days now.. And the highest sync rates i have been getting are about 28-29mbps. At times, pretty much every night, speeds decrease to 22mbps.

kyhwana2
2566 posts

Uber Geek


  #829263 1-Jun-2013 17:20
Send private message

That wiring is pretty dodgy looking! Surprised they didn't replace all that..
This is on Telecom?



ushare

483 posts

Ultimate Geek
Inactive user


  #829266 1-Jun-2013 17:35
Send private message

Yeah, it is telecom..

Yyrael
222 posts

Master Geek

Trusted

  #829284 1-Jun-2013 18:57
Send private message

ushare: I know it takes about a week before hitting the max speed, and this is why i've waited this long before asking anyone.

i had it for 9 days now.. And the highest sync rates i have been getting are about 28-29mbps. At times, pretty much every night, speeds decrease to 22mbps.


Your best bet is probably to call the helpdesk, ask them to run a line test during the speed drop and then go from there. Getting the dodgy wiring replaced is probably a good idea also :P while it might notbe the issue if may save you losing connection in the future due to internal wiring faults.

ushare

483 posts

Ultimate Geek
Inactive user


  #829286 1-Jun-2013 19:04
Send private message

i assume the wire maintenance fee i pay every month wont cover it?

coffeebaron
6235 posts

Uber Geek

Trusted
Lifetime subscriber

  #829390 1-Jun-2013 21:07
Send private message

I would have attempted to run a new cable from demarc all the way to VDSL jack-point (though is not always practical). That untwisted cable coming in is not best for VDSL.




Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
ushare

483 posts

Ultimate Geek
Inactive user


  #829467 1-Jun-2013 23:12
Send private message

I am thinking of calling an electrician and getting the cable from the demarc to the jack point replaced. Do you think this would be a wise move? Can i expect a boost in speeds?

Because if i don't, i may as well wait for something to go wrong with the line and use the Telecom line maintenance service I've been paying monthly for the past 6 years :/

I know you cant be sure if the wiring is the problem, but after looking at stats and pictures i have provided, i guess you could get an idea of the likelihood of the speed problem being the wiring.

Cheers guys

your help is very much appreciated. I know i am getting very annoying :/

Yyrael
222 posts

Master Geek

Trusted

  #829470 1-Jun-2013 23:20
Send private message

ushare: i assume the wire maintenance fee i pay every month wont cover it?


Wiring maintenance will cover wear and tear on lines that were initially installed that's definitely not  Telecom standards so you'd be out of luck. I can't say if this would improve your speeds or not. I'd have the  helpdesk run some tests first

kyhwana2
2566 posts

Uber Geek


  #829480 1-Jun-2013 23:52
Send private message

ushare: I am thinking of calling an electrician and getting the cable from the demarc to the jack point replaced. Do you think this would be a wise move? Can i expect a boost in speeds?


Noooo, do not call out a sparkie to do your telephone network wiring!!!

I'm sure coffeebaron could suggest someone, but you want someone that specialises in networking cabling stuff. Your average sparkie won't know jack about it.

plambrechtsen
1948 posts

Uber Geek
Inactive user


  #829488 2-Jun-2013 00:54
Send private message

kyhwana2:
ushare: I am thinking of calling an electrician and getting the cable from the demarc to the jack point replaced. Do you think this would be a wise move? Can i expect a boost in speeds?


Noooo, do not call out a sparkie to do your telephone network wiring!!!

I'm sure coffeebaron could suggest someone, but you want someone that specialises in networking cabling stuff. Your average sparkie won't know jack about it.


I agree here, get a professional person who knows phone cabling and installing master filters.

From memory you are in Wellington, so talk with Cyril7.

But you are on the upper end of the attentuation from memory and about 550meters from the cabinet, so ~25mb may be the best you're going to get.

Dairusire
298 posts

Ultimate Geek


  #830637 4-Jun-2013 18:43
Send private message

plambrechtsen:
kyhwana2:
ushare: I am thinking of calling an electrician and getting the cable from the demarc to the jack point replaced. Do you think this would be a wise move? Can i expect a boost in speeds?


Noooo, do not call out a sparkie to do your telephone network wiring!!!

I'm sure coffeebaron could suggest someone, but you want someone that specialises in networking cabling stuff. Your average sparkie won't know jack about it.


I agree here, get a professional person who knows phone cabling and installing master filters.

From memory you are in Wellington, so talk with Cyril7.

But you are on the upper end of the attentuation from memory and about 550meters from the cabinet, so ~25mb may be the best you're going to get.


I'm on VDSL and approximately 550m from the cabinet and get sync speeds of 36MB/s no problem. I believe the main contributor here would be that wiring. So yeah get that sorted then get your DLM profiles reset so you can get the best out of your connection.

Talkiet
4793 posts

Uber Geek

Trusted

  #830644 4-Jun-2013 18:54
Send private message

I can only echo the recommendations to get out someone familiar with data cabling to do it... Yes, it would be a good thing to run Cat5 from the Demarc to the jack point. Can't guarantee it would improve anything of course but seems that it's an obvious place to start troubleshooting.

For what it's worth when I had VDSL installed (on the Telecom Trial) they ran new Cat5 to the demarc and I get a rock solid 42/10 sync and have done for a few months now. (Of course as I type that, I go check and now it's 43.6 down!)

Bandwidth (Up/Down) [kbps/kbps]: 10,350 / 43,664
Line Attenuation (Up/Down) [dB]: 23.2 / 10.4
SN Margin (Up/Down) [dB]: 20.7 / 11.9

Cheers - N




Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


chevrolux
4962 posts

Uber Geek
Inactive user


  #830652 4-Jun-2013 18:55
Send private message

Both of those example sound rubbish sync rates for only 550m. The local loops must be absolute cr4p!!.

I have a few customers that are further than 700m (at least) and sync at 40Mbps.

So this fault could really only be one of two things; the local loop or the internal wiring. Fixing the internal wiring will be the quick one to do and probably fix the issue. As coffeebaron said, that flat cable can't be good for VDSL. Don't get Chorus to do this for you, they don't get paid enough to care. Get a local pro to sort it.
After that get Telecom to send Chorus out to check the local copper for multiples and bad joints as that will really kill VDSL.

eXDee
4032 posts

Uber Geek

Trusted

  #830711 4-Jun-2013 20:51
Send private message

Mines 600m by road (or shorter if the cable takes the other way around the block), 15db atten, and i only get 36, now 33 due to having to force SNR up to keep it stable. Naked DSL with cat5e straight into the modem.

 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.