Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




19554 posts

Uber Geek
+1 received by user: 5877

Trusted
Lifetime subscriber

Topic # 165710 18-Feb-2015 10:18
Send private message

Hi There!

I have a customer who has had troubles with the quality of her voice line for months. She lives in Parnell in a nice house. She called Spark to ask them to assist, they did a diagnosis of her line apparently and said it checked out, and she should go and buy filters for every jackpoint in the house which she tried to do. The Spark store told her they didn't have any and it wouldn't help. She went to DSE and was told the same thing. She has called me. I am inclined to tell her to call Spark and order a master filter install and then if the tech is onsite and that doesn't help, they will be able to trace the issue all the way back to the exchange/cabinet if required to get the issue resolved. Is that a reasonable approach? Anyone know what Spark charges for a Master Filter install? Am I right in that if the tech is onsite, installs it and the issue is unresolved, that same tech should be able to trace the issue back?

Cheers

Create new topic
27583 posts

Uber Geek
+1 received by user: 7050

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1241359 18-Feb-2015 10:21
Send private message

What is the actual problem?

A filter will only improve the performance of xDSL as DSL sync will be typically be lost when a POTS phone is used without a filter.





19554 posts

Uber Geek
+1 received by user: 5877

Trusted
Lifetime subscriber

  Reply # 1241362 18-Feb-2015 10:23
Send private message

sbiddle: What is the actual problem?

A filter will only improve the performance of xDSL as DSL sync will be typically be lost when a POTS phone is used without a filter.




Her Phone line is crackling/static and sounds like she is in a Tunnel. It's not all the time. 

I didn't think a filter would directly help (It was Spark Helpdesk who told her that), but I consider a MF to be essential anyway and hopefully if it's not the filter the tech can deal with any other likely causes. 


 
 
 
 


13846 posts

Uber Geek
+1 received by user: 6610

Trusted
Subscriber

  Reply # 1241364 18-Feb-2015 10:24
Send private message

Is she using cordless phones?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




19554 posts

Uber Geek
+1 received by user: 5877

Trusted
Lifetime subscriber

  Reply # 1241368 18-Feb-2015 10:26
Send private message

KiwiNZ: Is she using cordless phones?


Some of her extensions are, and some aren't she has the same problem on all the extensions according to her. 


13846 posts

Uber Geek
+1 received by user: 6610

Trusted
Subscriber

  Reply # 1241391 18-Feb-2015 10:47
One person supports this post
Send private message

Try disconnecting the cordless phones, also has she moved locations of phones or other appliances in the time that the problems started like Microwaves Fridges etc which maybe causing interference , If there are jackpots that are no longer in use removing those may help especially if the house is loaded up with outlets.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.