Hi There!

I have a customer who has had troubles with the quality of her voice line for months. She lives in Parnell in a nice house. She called Spark to ask them to assist, they did a diagnosis of her line apparently and said it checked out, and she should go and buy filters for every jackpoint in the house which she tried to do. The Spark store told her they didn't have any and it wouldn't help. She went to DSE and was told the same thing. She has called me. I am inclined to tell her to call Spark and order a master filter install and then if the tech is onsite and that doesn't help, they will be able to trace the issue all the way back to the exchange/cabinet if required to get the issue resolved. Is that a reasonable approach? Anyone know what Spark charges for a Master Filter install? Am I right in that if the tech is onsite, installs it and the issue is unresolved, that same tech should be able to trace the issue back?

Cheers