Spark Fibre VoIP Landline questions

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ahmad

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#172019 8-May-2015 14:30

How does Spark fibre VoIP work?

Do I need to buy new "landline" phones? If I can use existing old landline phones do I need to buy anything to use them? Where do they plug into and can I somehow repurpose the current wall sockets that they plug into?

What happens if I go to Spark fibre VoIP and then change ISP to another that offers a VoIP "landline"? Will the transition be smooth or would I need to change the "landline phone" setup again?

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#1300731 8-May-2015 14:39

Your existing phones work; you or a technician connect the existing copper wiring to the POTS port on the ONT.

If you change to another ISP with voice-over-ONT (such as MyRepublic) then no wiring changes need to be done, but some other ISPs (such as Vodafone) use a different system. If your router is next to your ONT then the switch should be simple, but it'll be more complex if they're in different rooms.

old3eyes

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#1300735 8-May-2015 14:41

If I move from say one part of Auckland to another can I take the number with me?? You couldn't do this with an analog phone of the old NEAX system..

Regards,

Old3eyes

ahmad

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#1300784 8-May-2015 15:00

Behodar: Your existing phones work; you or a technician connect the existing copper wiring to the POTS port on the ONT.

If you change to another ISP with voice-over-ONT (such as MyRepublic) then no wiring changes need to be done, but some other ISPs (such as Vodafone) use a different system. If your router is next to your ONT then the switch should be simple, but it'll be more complex if they're in different rooms.

The house has 2 copper outlets that phones currently plug into. Are you saying that this "circuit" can be connected up to the ONT (on POTS port)? And that after this any phone can just be plugged into the old 2 ports and "work"?

Also does that mean that the ONT needs to be physically in proximity to the existing POTS circuit/outlet?

Do some ISPs require all phones to be plugged *directly* into the ONT?

tdgeek

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#1300793 8-May-2015 15:06

ahmad:
Behodar: Your existing phones work; you or a technician connect the existing copper wiring to the POTS port on the ONT.

If you change to another ISP with voice-over-ONT (such as MyRepublic) then no wiring changes need to be done, but some other ISPs (such as Vodafone) use a different system. If your router is next to your ONT then the switch should be simple, but it'll be more complex if they're in different rooms.

The house has 2 copper outlets that phones currently plug into. Are you saying that this "circuit" can be connected up to the ONT (on POTS port)? And that after this any phone can just be plugged into the old 2 ports and "work"?

Also does that mean that the ONT needs to be physically in proximity to the existing POTS circuit/outlet?

Do some ISPs require all phones to be plugged *directly* into the ONT?

If you use one phone, and its near the ONT, connect to the RJ11 on the ONT, or an adapter if your phone uses RJ45
If you want to use all jackpoints, the tech will integrate them. He will take care of that, no matter where the jackpoints are. Fibres in recent months have a white box mounted near the ONT, thats for integration. If its not there he will make it happen. You dont need a special Spark Fibre phone, you need a RJ11 phone or an adapter to RJ11 . Its a nice solution to allow no requirement for a new special phone, and to use the existing jackpoint network

ahmad

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#1300804 8-May-2015 15:25

tdgeek:
ahmad:
Behodar: Your existing phones work; you or a technician connect the existing copper wiring to the POTS port on the ONT.

If you change to another ISP with voice-over-ONT (such as MyRepublic) then no wiring changes need to be done, but some other ISPs (such as Vodafone) use a different system. If your router is next to your ONT then the switch should be simple, but it'll be more complex if they're in different rooms.

The house has 2 copper outlets that phones currently plug into. Are you saying that this "circuit" can be connected up to the ONT (on POTS port)? And that after this any phone can just be plugged into the old 2 ports and "work"?

Also does that mean that the ONT needs to be physically in proximity to the existing POTS circuit/outlet?

Do some ISPs require all phones to be plugged *directly* into the ONT?

If you use one phone, and its near the ONT, connect to the RJ11 on the ONT, or an adapter if your phone uses RJ45
If you want to use all jackpoints, the tech will integrate them. He will take care of that, no matter where the jackpoints are. Fibres in recent months have a white box mounted near the ONT, thats for integration. If its not there he will make it happen. You dont need a special Spark Fibre phone, you need a RJ11 phone or an adapter to RJ11 . Its a nice solution to allow no requirement for a new special phone, and to use the existing jackpoint network

Many thanks for that - is this all included in whatever installation fee is involved?

tdgeek

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#1300829 8-May-2015 15:58

ahmad:
tdgeek:
ahmad:
Behodar: Your existing phones work; you or a technician connect the existing copper wiring to the POTS port on the ONT.

If you change to another ISP with voice-over-ONT (such as MyRepublic) then no wiring changes need to be done, but some other ISPs (such as Vodafone) use a different system. If your router is next to your ONT then the switch should be simple, but it'll be more complex if they're in different rooms.

The house has 2 copper outlets that phones currently plug into. Are you saying that this "circuit" can be connected up to the ONT (on POTS port)? And that after this any phone can just be plugged into the old 2 ports and "work"?

Also does that mean that the ONT needs to be physically in proximity to the existing POTS circuit/outlet?

Do some ISPs require all phones to be plugged *directly* into the ONT?

If you use one phone, and its near the ONT, connect to the RJ11 on the ONT, or an adapter if your phone uses RJ45
If you want to use all jackpoints, the tech will integrate them. He will take care of that, no matter where the jackpoints are. Fibres in recent months have a white box mounted near the ONT, thats for integration. If its not there he will make it happen. You dont need a special Spark Fibre phone, you need a RJ11 phone or an adapter to RJ11 . Its a nice solution to allow no requirement for a new special phone, and to use the existing jackpoint network

Many thanks for that - is this all included in whatever installation fee is involved?

For existing customers, yes, there is no charge, for the one phone to ONT or integration, after all we are taking away one voice service so we are replacing to with the new voice service

New connections are $50 fee for the LFC tech to go out to integrate the jackpoints, OR for free, the customer can buy/use their own phone, may need an RJ11 adapter, and self install (plug phone into ONT)

Kassey

20 posts

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#1320414 9-Jun-2015 16:21

Hi I just had Fibre connection done a week ago after I upgraded from VDSL/30M to Fibre 100/30 with landline. The fibre connection is still offering 30M/10M speed until "It is still with the techs, whether for them to it sign off to say it is completed" (Spark's reply).

Spark just texted me to say "Your Spark Ultra Fibre Landline is good to go." So I connected the phone cord supplied with the Spark modem package to my phone but I hear no dial tone. The phone cord was plugged into the DSL port on the modem by the technician/installer. What can I do to get the dial tone? Thanks.

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Behodar

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#1320427 9-Jun-2015 16:23

Your DSL modem shouldn't even be connected anymore. The phone cable should be connected to the ONT; from memory the port is labelled POTS1.

Edit: Actually I think Spark offers a combined DSL modem/fibre router in a single device, in which case it should be connected but the DSL port shouldn't be used.

wasabi2k

2096 posts

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#1320428 9-Jun-2015 16:23

Kassey: Hi I just had Fibre connection done a week ago after I upgraded from VDSL/30M to Fibre 100/30 with landline. The fibre connection is still offering 30M/10M speed until "It is still with the techs, whether for them to it sign off to say it is completed" (Spark's reply).

Spark just texted me to say "Your Spark Ultra Fibre Landline is good to go." So I connected the phone cord supplied with the Spark modem package to my phone but I hear no dial tone. The phone cord was plugged into the DSL port on the modem by the technician/installer. What can I do to get the dial tone? Thanks.

The phone plugs in to the ONT (white box your fibre terminates at) NOT the router.

Jase2985

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#1320429 9-Jun-2015 16:23

for 1 spark fibre landline has nothing to do with your modem, it should be plugged into the ONT

BlueShift

1692 posts

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#1320450 9-Jun-2015 16:44

tdgeek:
For existing customers, yes, there is no charge, for the one phone to ONT or integration, after all we are taking away one voice service so we are replacing to with the new voice service

New connections are $50 fee for the LFC tech to go out to integrate the jackpoints, OR for free, the customer can buy/use their own phone, may need an RJ11 adapter, and self install (plug phone into ONT)

How tidy is the install - my ONT is in the lounge behind my TV, there's no existing phone wiring to the lounge. Am I going to end up with a big ugly conduit up my wall?

Kassey

20 posts

Geek

#1320735 9-Jun-2015 22:04

Thank you for help. The technician/installer made a mistake and connected my phone to the DSL port on the modem. I followed you advice, changed it to POTS1 and now it's working like a treat.

InstallerUFB

840 posts

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#1320742 9-Jun-2015 22:16

BlueShift:
tdgeek:
For existing customers, yes, there is no charge, for the one phone to ONT or integration, after all we are taking away one voice service so we are replacing to with the new voice service

New connections are $50 fee for the LFC tech to go out to integrate the jackpoints, OR for free, the customer can buy/use their own phone, may need an RJ11 adapter, and self install (plug phone into ONT)

How tidy is the install - my ONT is in the lounge behind my TV, there's no existing phone wiring to the lounge. Am I going to end up with a big ugly conduit up my wall?

If you have a newer Chorus ONT install (within the last 18mths) then the install techs would/should have already installed a socket next to the ONT (that will be used to take your voice services back to the external test point and on back into your existing phone wireing) - if yur install is older that that then there may not be a socket installed on the end of the cable but it normaly can be without additional cables bing run.

BlueShift

1692 posts

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#1321974 10-Jun-2015 11:30

InstallerUFB:
BlueShift:
tdgeek:
For existing customers, yes, there is no charge, for the one phone to ONT or integration, after all we are taking away one voice service so we are replacing to with the new voice service

New connections are $50 fee for the LFC tech to go out to integrate the jackpoints, OR for free, the customer can buy/use their own phone, may need an RJ11 adapter, and self install (plug phone into ONT)

How tidy is the install - my ONT is in the lounge behind my TV, there's no existing phone wiring to the lounge. Am I going to end up with a big ugly conduit up my wall?

If you have a newer Chorus ONT install (within the last 18mths) then the install techs would/should have already installed a socket next to the ONT (that will be used to take your voice services back to the external test point and on back into your existing phone wireing) - if yur install is older that that then there may not be a socket installed on the end of the cable but it normaly can be without additional cables bing run.

My install was last week, but by UFF not Chorus. I can't see any socket next to my ONT. Also, the external test point is on the outside wall directly behind the ONT, which is at the complete diagonal opposite end of the house from where the phone line enters. Sounds like whoever gets the job to connect the phone up will have a fun time of it.

tdgeek

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#1322200 10-Jun-2015 14:26

BlueShift:
InstallerUFB:
BlueShift:
tdgeek:
For existing customers, yes, there is no charge, for the one phone to ONT or integration, after all we are taking away one voice service so we are replacing to with the new voice service

New connections are $50 fee for the LFC tech to go out to integrate the jackpoints, OR for free, the customer can buy/use their own phone, may need an RJ11 adapter, and self install (plug phone into ONT)

How tidy is the install - my ONT is in the lounge behind my TV, there's no existing phone wiring to the lounge. Am I going to end up with a big ugly conduit up my wall?

If you have a newer Chorus ONT install (within the last 18mths) then the install techs would/should have already installed a socket next to the ONT (that will be used to take your voice services back to the external test point and on back into your existing phone wireing) - if yur install is older that that then there may not be a socket installed on the end of the cable but it normaly can be without additional cables bing run.

My install was last week, but by UFF not Chorus. I can't see any socket next to my ONT. Also, the external test point is on the outside wall directly behind the ONT, which is at the complete diagonal opposite end of the house from where the phone line enters. Sounds like whoever gets the job to connect the phone up will have a fun time of it.

Swings and roundabouts, same with any phone jack point install. The ETP, I think that's termed the E Side Termination Point, will be cut to the exchange, and routed to the white box that will be installed near the ONT, assuming you want all jack points live. If not, plug your [insert any phone here] to POTS1 on the ONT and your good to go

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