Spark fibre - rediculously slow

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caldazar

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Topic # 173471 24-May-2015 21:03

Anyone else having problems in the evenings with Spark fibre?

Appears to be all traffic - local and international.

Speeds go downhill during the evening. During the day sites load much faster. The past two evenings I've been trying to download a movie from iTunes but it is impossible. It says it's going to take another 7 hours. In the past, I'd be able to watch in minutes.

Speedtest to local server gets maybe 1Mbps - so 100KB/s if I'm lucky. Speeds fluctuate up and down. Last night, at some points was worse than dialup.

I will ring Spark but just wondered if this was happening for anyone else. I'm on the North Shore in Auckland.

PeterReader

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Reply # 1310959 24-May-2015 21:03

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Inphinity

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Reply # 1310980 24-May-2015 21:23

Nope, seems fine to me. Also on the North Shore, on a 100/50 unlimited plan. Steam is currently updating at 10.2MB/sec.

michaelmurfy

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Reply # 1310983 24-May-2015 21:28

Reboot your ONT and Router and ensure you're not using WiFi to conduct these tests.

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

caldazar

458 posts

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Reply # 1310984 24-May-2015 21:33

I've already rebooted the router. I'll try reboot the ONT.

caldazar

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Reply # 1310990 24-May-2015 21:49

Issue seems to have just resolved - not sure what the cause was but thanks for the suggestions.

stevenz

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Reply # 1311236 25-May-2015 12:38

1st rule of IT.

@KnightNZ

jonb

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Reply # 1313785 29-May-2015 00:03

I have the same problem this evening, 30/10 fibre in North Shore. Takes an age to load all the parts of the page, eg. this forum page took about 1min 30seconds to finish loading completely.

Tracerts time out before the first gateway, does that suggest a home network problem? Between steps 1 and 4 was timed at 30 seconds:

Tracing route to google.co.nz [122.56.115.45]
over a maximum of 30 hops:

1     3 ms     2 ms     3 ms 192.168.1.254
2     *        *        *     Request timed out.
3     *        *        *     Request timed out.
4     8 ms    12 ms     9 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5
]
5    18 ms    15 ms     7 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
3]
6     7 ms     7 ms     8 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.
37]
7     9 ms     9 ms     8 ms ae6-10.tkbr11.global-gateway.net.nz [203.96.120.
106]
8     7 ms     7 ms     7 ms cache.googlevideo.com [122.56.115.45]

Trace complete.

C:\Users\Jonathan>tracert geekzone.co.nz

Tracing route to geekzone.co.nz [104.20.5.176]
over a maximum of 30 hops:

1     3 ms     2 ms     8 ms 192.168.1.254
2     *        *        *     Request timed out.
3     *        *        *     Request timed out.
4     9 ms     9 ms     8 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5
]
5     7 ms     7 ms     7 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
3]
6    33 ms    34 ms    34 ms xe0-0-6.sgbr3.global-gateway.net.nz [202.50.232.
190]
7    29 ms    28 ms    29 ms ae7-10.sebr4.global-gateway.net.nz [122.56.127.2
14]
8    29 ms    32 ms    29 ms 13335.syd.equinix.com [202.167.228.154]
9    31 ms    31 ms    30 ms 104.20.5.176

Trace complete.

Speedtests are fine, but took a long time ( 2mins ) for the page to load.

jonb

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Reply # 1313796 29-May-2015 05:57

Now at 6am, almost exactly the same tracert results but internet is buttery smooth again.

BarTender

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Reply # 1314141 29-May-2015 14:15

The first few hops is nothing to worry about. It is common for ISPs to deny traceroute / ping to their BNGs. But the hops after hop 4 should return the approximate response times.

Also don't forget that ICMP packets get deprioritised so it's always hit and miss as to if you get an accurate time.