My in-laws are at their wits end with their broadband via Spark. Their modem stats are OK. Their speed is terrible.
They have asked Spark to investigate multiple times to be told that the problem is congestion on the copper backhaul from the cabinet
I am sure they are connected to PUK/BD cabinet although Spark refuse to disclose that information. From what I can gather PUK/BD is fibre fed.
Current speed tests show that dial up speeds are about all they can get.
My questions are:
1. Spark has said the cabinet is only copper fed. gis.geek.nz says this is fibre fed. Is this likely to be accurate?
2. Do they have any other options for resolution of speed?
Thanks, Matt.
ISP: Spark
150 GB ADSL plan
Location: Ramarama, Auckland.
Rural.
Chorus: PUK/BD
Type: Whisper Cabinet (Double Bay)
Installed: 2002-06-09
Feeder(s)
Copper: PUK
Fibre: PUK

