Fibre wont connect

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PANiCnz

676 posts

Ultimate Geek

# 204271 24-Sep-2016 12:53

Hi all,

Just returned from holiday and our fibre connection isn't working. Have been on the phone to Spark but the wait times are ridiculous and when I do speak to a person they're invariably part of the wrong team.

Anything I can do while I wait for Spark to call back?

Symptoms are as follows:

No dial tone on the landline, and the following lights are on the ONT. Landline is through the ONT and not VOIP through the router. Should be a Chorus connection.

ONT Power = green

ONT LAN1 = orange

ONT Optical = red

I've done a power cycle of the router and without success. Router is a ERL.

BarTender

2848 posts

Uber Geek

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# 1639845 24-Sep-2016 12:55

Optical red is fatal.
Sounds like a Chorus tech is going to need to visit your house. :(

robjg63

2979 posts

Uber Geek

# 1639846 24-Sep-2016 12:57

https://q.chorus.co.nz/ont
Chorus page says - and I quote

There could be a problem with the equipment in the exchange and all other connections will be affected as well - call your broadband provider

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

richms

22522 posts

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# 1639847 24-Sep-2016 13:01

Nah, not the exchange. Usual reason is someone has broken your fiber while working in the big thing in the street where they all join together. Happened to about 4 people I know now. Neighbour gets fiber, and yours dies type thing.

Richard rich.ms

PANiCnz

676 posts

Ultimate Geek

# 1639848 24-Sep-2016 13:12

Finally got in touch with Spark, they had the same response as above. Chorus technician is required.

Stu

Hammered
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# 1639908 24-Sep-2016 16:10

Ours was down last week. Same story, with the fibre broken in the pit around the corner.

Keep calm, and carry on posting.

froob

521 posts

Ultimate Geek

Lifetime subscriber

# 1639910 24-Sep-2016 16:20

This happened to me a couple of weeks back, and also to a colleague last week. They explained to him that someone had knocked out his fibre connection while working in the pit. Apparently, because he had one of the first installs, he is on the end "tray" that gets knocked about the most.

richms

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# 1639917 24-Sep-2016 16:41

With how frequently it happens, there really should be some automation to test all connections are up whenever someone works on it adding a new connection.

I understand that stuff like this will happen on a copper network where is is hanging on well beyond its useful lifespan since investing it it now would be foolish, but for a modern network that is supposed to be reliable to break because of another user getting service and go unnoticed untill the end user logs a fault is really quite crap.

Richard rich.ms

DarthKermit

4933 posts

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# 1639920 24-Sep-2016 16:46

We've had fibre since Feb 2016. I've never had it go down because someone has knocked our connection out. We're connected to one of those above ground cabinets with the rounded end, rather than a pit.

@InstallerUFB , are there any pitfalls to the pit connection method?

PANiCnz

676 posts

Ultimate Geek

# 1639924 24-Sep-2016 17:00

froob:

This happened to me a couple of weeks back, and also to a colleague last week. They explained to him that someone had knocked out his fibre connection while working in the pit. Apparently, because he had one of the first installs, he is on the end "tray" that gets knocked about the most.

We were one of the first in the street to get connected, so i guess this wont be the last time this happens as the rest of the street realises what they're missing. The pit is right out the front of my house so will make sure to check my connection in future if I see Chorus working on it.

InstallerUFB

832 posts

Ultimate Geek

# 1640053 24-Sep-2016 23:08

Depending on the Architecture of the communal networking depends on the amount of risk of outages caused by fibre breakages -

With a pigtail spliter connection in a cabinet to a fixed fibre point and a splice of a fixed fibre service cable to the house - there is a low risk of an outage when another connection is added

With a pigtail spliter connection in a cabinet to a blown fibre cable to the house - there is a mid risk of an outage when another connection is added (broken fibre in cabinet)

Pigtail spliter connections don't just fail they need to be either disconnected or crushed with extreme pressure (accidents don't just happen here)

With a spliced spliter connection in a terminal to a fixed fibre or blown fibre cable to the house - there is a higher risk of an outage when another connection is added (more locations to have a broken fibre and the fibres are finer - less additional covering - saves space and requires accommodates smaller/sharper bends etc ) - the installation of a service in this type requires care not to cause any damage to anther circuit

** I edited out my comments about technical ineptitude **

MadEngineer

1906 posts

Uber Geek

# 1640054 24-Sep-2016 23:15

We had this happen to one of our sites a couple of weeks ago. The guys that did it were still working on the street during the whole process from outage to repair which gave the site an opportunity the voice their complaint directly.

Sounds like it's not uncommon.

PANiCnz

676 posts

Ultimate Geek

# 1640217 25-Sep-2016 14:08

2 people support this post

All sorted now. The Chorus techs came out this morning and pitched a tent over the pit.