So I approached them, who sent it to their repair provider Telegistics, who promptly returned it stating there was no issue (even though an AASP confirmed there was one). I then demanded a replacement phone and was told they couldn’t give me one and would have to send it away again “escalated".
One employee even put me on the phone with Apple in the store to get them to solve the problem instead!
Given the cost of the device and nature of this fault, I think it’s reasonable for it to be considered “serious”. Apple’s warranty page (https://www.apple.com/nz/legal/statutory-warranty/) seems to agree with me, since I wouldn’t have bought it if I had known about the green tint issue. Therefore under the CGA I’m entitled to a refund or replacement, and I get to choose what happens right? So I went to a different store and verbally rejected the phone again, demanding a replacement. But they wouldn’t budge.
So what can I do? I’ve verbally rejected it twice now at two different stores but they won’t accept it. Do I give in and let them send it away again? I believe under the CGA I have the choice as to what happens next as I think this is a serious issue.