Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




892 posts

Ultimate Geek
+1 received by user: 98

Subscriber

Topic # 23935 11-Jul-2008 13:53
Send private message

Okay, it must be the weather that's causing Telco's to be having episodes of "how else can I aggravate the customer". It's now Telecom's turn.

I have been receiving their monthly bill online only for some months now and have really appreciated the ability to export the data to a spreadsheet and slice and dice it amongst various household members.

Yesterday, I get the usual monthly email telling me the bill is available to view on line and I duly log in - but wait it's new and improved and now available as a PDF only!! Not only that, I no longer have access to any of the previous month's data except as a series of pdf's either. To add insult to injury, there's a link telling me they have made a Change for the Better and that now I can log in and see all of my bills looking just like my yellow paper bills. Well gee if I wanted that, I would have kept getting my paper bills. Oh and also, Bill Online will now be known as Online Bill. Huh?

I used their online complaint form last night and received a prompt emailed reply this morning confirming that "I am sorry this functionality is no longer available. I do apologise if this causes you inconvenience." I've emailed back asking if this functionality will be reinstated, but I guess not seeing that it's a Change for the Better.

Am I being silly about this, or am I right that this is really a retrograde step?

Create new topic
240 posts

Master Geek
+1 received by user: 8


  Reply # 146785 11-Jul-2008 14:26
Send private message

I am not as afected as you are about this, but also made note of the unworthy mention of Bill Online vs Online Bill.
But if you are really worried about this turn of event, you could always use a PDF converter utility to pull the text out, and into another format.
Also, can you not just copy and paste.  I know its not exactly an excell form or CSV extract, but at least its somewhat useable?




Intel Core 2 Duo E6600, 4x 2GB Adata 1066+ DDR2, Sapphire HD4850 X2 2GB GDDR3 PCI-E Quad DVI, 1000w PSU & over 4TB HDD space, Windows 7 Ultimate 64bit
PS3 Slim


115 posts

Master Geek


  Reply # 147342 13-Jul-2008 11:31

I agree the only reason I went to bill online, or online bill was because it didnt look like the confusing yellow bill I got at home.

Plus I appreciate the fact that they are doing something good by not sending out paper bills to everyone.

One step forward - two steps back.

 
 
 
 


Nate wants an iphone
3883 posts

Uber Geek
+1 received by user: 18

Mod Emeritus
Trusted
Subscriber

  Reply # 147348 13-Jul-2008 11:47
Send private message

I found the old online bill quite confusing when you had multiple 'lines' like landlines and mobiles. Calls to international, mobile, or national would be grouped differently.

Thus I opted for the paper bills as I could read them easier, then once this came along, I hopped onto it.

I do miss the ability to export to excel though. :(
Perhaps it would have been nice to have both options there?




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




892 posts

Ultimate Geek
+1 received by user: 98

Subscriber

Reply # 148356 15-Jul-2008 22:50
Send private message

I emailed them back to ask if they intend providing a download option again and have been informed no.
 

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.