Roaming in Australia unavailable

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#103525 8-Jan-2008 10:20

But how does that explain people having issues from Christmas eve to the 4th? Unless I'm missing something thats more than 5 days.....

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#103530 8-Jan-2008 10:54

I'm simply passing on Vodafone Australia's statement. They say the saturation lasted for five days. I imagine that means the full congestion that shut down international roaming entirely. Of course once that was sorted (extra capacity, decrease in demand) there would still have been congestion tailing off to a more normal load in the days that followed.

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Paul

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informationminister

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#103543 8-Jan-2008 11:51

I heard that there is an opening in the Iraqi Information Ministry.

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#103572 8-Jan-2008 13:41

johnr: Come to think about it there is no GSM coverage in Port Waikato

If you go down to the shop there is

johnr

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#103581 8-Jan-2008 14:37

markE:
johnr: Come to think about it there is no GSM coverage in Port Waikato

If you go down to the shop there is

There is a shop!!!!

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#103587 8-Jan-2008 15:44

The Australian Financial Review quotes a spokesman as saying there were issues for between 7 and 8 days. Maybe they're telling you some fibs Paul! :-)

There is a link to the full story here on Computerworld if you don't have a AFR login

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#103594 8-Jan-2008 16:07

And here's the statement they've sent through to me... Interesting. Sorry about that - my fault. The dates are: December 25 through to January 4, which is different from the information I was working from. My apologies - here's the new statement.

quote:

Vodafone Australia experienced congestion on international signalling links from December 25, 2007 to January 4, 2008, which affected inbound and outbound international roaming customers. Vodafone regrets any inconvenience to customers travelling overseas during this period.

International roaming traffic throughout the holiday season exceeded Vodafone’s forecasts. When the issue emerged, Vodafone engineers immediately began working to alleviate congestion and secured additional signalling capacity via an international interconnect agreement with Optus.

With international roaming services now returning to normal, Vodafone Australia and Vodafone New Zealand are undertaking a full review of the international signalling capacity required for roaming customers, particularly during peak periods. Vodafone’s goal is to provide all customers with the best possible domestic and international service.

Cheers

Paul

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#103708 8-Jan-2008 23:09

PaulBrislen:

Vodafone Australia experienced congestion on international signalling links from December 25, 2007 to January 4, 2008,
When the issue emerged, Vodafone engineers immediately began working to alleviate congestion and secured additional signalling capacity via an international interconnect agreement with Optus.

Do I consider that to be "quick" enough? Not really.... 10 whole days, to "negotiate" such a vital link, and to provide a solution for thousands of customers.

Perhaps the techies here could perhaps advice, whether this is "quick service" too? Cause to me as a lay-person, an affected traveller, it certainly seems very slow.

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#103722 9-Jan-2008 00:30

jesseycy: Perhaps the techies here could perhaps advice, whether this is "quick service" too? Cause to me as a lay-person, an affected traveller, it certainly seems very slow.

Yes - it is a very quick turnaround. Standard lead time for most carrier grade services is 21 business days; longer for most international services (90 to 180 days is not unheard of).

In particular, the Christmas/New Year period is difficult as most carriers "brown out" their networks for significant changes to avoid problems while they have minimal staff. Getting new services designed and built, then passed into operation, in this brown-out period is not trivial.

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#103850 9-Jan-2008 17:40

cafeg

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#103862 9-Jan-2008 18:14

Well, It looks like compensation is out for the roaming outage for me anyway.
I just talked to one of the vodafone staff and explained that both my mobile and my wifes mobile were out while we were holidaying in Brisbane for 10 days and explained the situation fully, then asked if there was any compensation forthcoming.
She said they had been told that there was no compensation available and she didn't think there would be any either..
if I wanted compensation to go talk to Vodafone australia about as it was their fault it I was told quite abruptly..

Sigh... I thought Vfone NZ was my provider not Vfone Australia and I relied heavily on roaming on that holiday as everyone did that was roaming at xmas. We couldn't even connect to another network if we wanted to..

Shaking head here... This is somehing we won't forget in a hurry and even more so now !!

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#103864 9-Jan-2008 18:17

cafeg:
She said they had been told that there was no compensation available and she didn't think there would be any either..
if I wanted compensation to go talk to Vodafone australia about as it was their fault it I was told quite abruptly..

Sigh... I thought Vfone NZ was my provider not Vfone Australia and I relied heavily on roaming on that holiday as everyone did that was roaming at xmas. We couldn't even connect to another network if we wanted to..

Shaking head here... This is somehing we won't forget in a hurry and even more so now !!

That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.

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#104009 10-Jan-2008 14:04

cokemaster
That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.

Come on - don't believe everything that comes out of a CSRs mouth!

@ cafeg: I suggest you ask to speak to a manager about compenstaion. I'm 99% sure you will get it then.

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#104018 10-Jan-2008 14:34

brad_p:
cokemaster
That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.

Come on - don't believe everything that comes out of a CSRs mouth!

@ cafeg: I suggest you ask to speak to a manager about compenstaion. I'm 99% sure you will get it then.

This should not have to be the case. From a customer’s point of view, you must ask yourself how this can be an acceptable level of service from Vodafone NZ? They are the service provider; they should come up with the resolution, or in this case compensation if required. Telling the customer to go and ask Vodafone Australia for compensation is just not on.

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#104035 10-Jan-2008 16:18

brad_p:
cokemaster
That is very disappointing to hear. I thought the finger pointing had stopped, but I may have been mistaken.

Come on - don't believe everything that comes out of a CSRs mouth!

@ cafeg: I suggest you ask to speak to a manager about compenstaion. I'm 99% sure you will get it then.

So, are you saying that I should not trust representatives of vodafone? It is a sad state of affairs if that is the case.

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