Batwing: Haven't been on the website for a while, but that's where I went to find a support number.

Yes it says TCL on my invoice but why would I look there first when i'm already online? When I signed up with Vodafone I thought Vodafone would support Vodafone customers not relegate me to a second class by some unlucky stroke of geography.

rmt38:
I expect it'd be helpful if the flowchart or whatever the service people go through could be amended to tell telstraclear customers they have the wrong number, since this seems like a not uncommon mistake.

richms:

rmt38:
I expect it'd be helpful if the flowchart or whatever the service people go through could be amended to tell telstraclear customers they have the wrong number, since this seems like a not uncommon mistake.

Not really, telling customers that they have the wrong number is terrible customer service.

If someone is a vodafone customer, and calls a phone number for vodafone on the vodafone website that says to call it for problems with broadband and the person cannot help them then it is a vodafone failure. They have not called the wrong number, the website has given them incorrect information or the call handling process is stuffed.

Geektastic: It seems bizarre that customers acquired by VF taking over another business which it then killed off brand-wise are anything but VF customers, regardless of where they came from.

johnr: @rmt38 2 hours hold time! When did you last call?

Hold times have dropped dramatically in the last few months

rmt38:

johnr: @rmt38 2 hours hold time! When did you last call?

Hold times have dropped dramatically in the last few months

I was just putting the phone number confusion in context of my dissatisfaction with my worst case past experience.  I haven't called recently, not have I heard of any recent complaints about long wait times.

rmt38:

Geektastic: It seems bizarre that customers acquired by VF taking over another business which it then killed off brand-wise are anything but VF customers, regardless of where they came from.

It seems bizarre that customers who need help are made to wait on the telephone line while music chosen for being from New Zealand, rather than listenable, is played at them.  And played with a bad connection so it fades in and out and crackles.  They have to keep listening to this music up to two hours, continually paying attention so that they don't miss the person who eventually picks up and will hang up if they don't.

I guess in context, it's just another small piece of the picture.

johnr: @rmt39 Lets get back on topic was the plan change completd for your Father?

Geektastic: So true about the perpetual music and the irrationality of choosing it based on the passport of the musician rather than their skill level!