Profrink

Good luck. I know what you are going through.

Hi all,

Received my letter the other day, and after reading this thread I'm a little confused.

The letter says that Sky will call in the next 3 weeks to talk through my Sky package (currently Basic, Entertainment and Sports). If I say no to Sky, does that mean I don't get the Sky packages through Vodafone TV ?

How to I retain Sky services through Vodafone TV ?

WyleECoyoteNZ:

 

Hi all,

 

Received my letter the other day, and after reading this thread I'm a little confused.

 

The letter says that Sky will call in the next 3 weeks to talk through my Sky package (currently Basic, Entertainment and Sports). If I say no to Sky, does that mean I don't get the Sky packages through Vodafone TV ?

 

How to I retain Sky services through Vodafone TV ?

 

The letter is poorly written and misleading.

Call the 0800 number and request to have the equivalent SKY packages via a Vodafone TV service.

Good luck, it's very hit and miss as to the competency level of who ends up dealing with your migration offer.

profrink:

 

WyleECoyoteNZ:

 

Hi all,

 

Received my letter the other day, and after reading this thread I'm a little confused.

 

The letter says that Sky will call in the next 3 weeks to talk through my Sky package (currently Basic, Entertainment and Sports). If I say no to Sky, does that mean I don't get the Sky packages through Vodafone TV ?

 

How to I retain Sky services through Vodafone TV ?

 

 

 

 

The letter is poorly written and misleading.

 

Call the 0800 number and request to have the equivalent SKY packages via a Vodafone TV service.

 

Good luck, it's very hit and miss as to the competency level of who ends up dealing with your migration offer.

 

Unless you want to retain the ability to record all programmes. If so you will have to get via Sky and their recorder/dish etc

This loss of recording has turned out to be much less an issue than was originally perceived in our household.

Happy with Sky (Basic and Entertainment) through Vodafone.

Overall I like the new service better than the old T box TV and separate Internet.

You don't know how good unlimited data and max speed is until you get it :-)

Good luck on the phone though

A report on my install. The tech was booked from 0930 but turned up about 1.15 (a busy day!). Nice guy, with the immediate problem that the work order was for 1 unit when I'd ordered a 2 for 2 replacement. Luckily, he had another in the van, so both were installed and provisioned (thanks Downer!). The tech said that that "wasn't the first time this has happened today". How we both missed TelstraClear - not perfect by a long shot, but SOOOOOO much better than Vodafone in every single way. 

Unfortunately, the requested (and confirmed SKY add-ins (Rialto and SoHo) that we had previously were showing as 'not subscribed'. After trying various VF 0800 and 0508 numbers (having been referred from team to team), I tried TV faults, who seemed to understand the issue - that I didn't want to BUY the package - I just wanted what was agreed with the changeover team to actually start working as I was already a subscriber. Finally, I (naively) thought.

Unfortunately, I was put onto sales who tried to sell everything to me again, and at a vastly inflated price. He had no idea what to do and simply suggested that I email the person who I'd dealt with originally and asked him to help. FFS!. 

As of this writing, I'm hoping to hear from him. I honestly can't think of any other way that Vodafone could have made things more annoying, time-consuming and frustrating.

If you're listening @sansom – please help!

Bowering:

 

I honestly can't think of any other way that Vodafone could have made things more annoying, time-consuming and frustrating.

Have you got the bill yet? I am sure that you will find more ways once that arrives.

richms:

 

Have you got the bill yet? I am sure that you will find more ways once that arrives.

 

Bowering:

 

richms:

 

Have you got the bill yet? I am sure that you will find more ways once that arrives.

 

Darn! :-)

 

You need an accountancy degree to understand the first bill :-)

$30 discount is shown with GST component removed ( I assume) and then GST is added to the net amount to get to the final amount.

Second bill is a lot more straight forward and whilst the $30 discount calculation appears wonky the total amount on the bill was the amount agreed to so no problem.

Eva888: My install went smoothly possibly because I waited for the technician that knew the property and had worked here before.

I tried for hours and umpteen muck-around phone transfers to get a confirmation from VF that I would have my original two packages of Sky and although eventually promised a call back, never heard back from anyone. The technician on arrival confirmed my fears that they had only ordered one package but he was able to add the entertainment package after some calls to his base.

My only complaint with the new box is that picture quality is not as crisp on my Samsung TV. I’ve changed the resolution and tweaked as much as possible. I like the features and apps, dislike the user interface and find some features don’t work, but that’s another topic. Happy with the change from Tbox and look forward to the next generation improved VTV. Lets see what my billing will be like, hate trying to decipher them.

I had some issues as well, including the Amazon Prime app freezing the boxes and requiring a plug-out reboot. You need to do a manual update - that fixes it. Odd that the device, as soon as network is established, doesn't do an update check. Resolution is OK here, although variable across channels. ONE was better on the T-Box (seems to vary with programme though) but everything else is good. Using apps directly on the Bravia TV is  better than the same apps on the VF box (using a Sony AV amp so probably makes sense, although the Panasonic PVR through the Sony AV seems better than the VF box through the same amp). Early day... just would like the SKY channels as promised!

Eva888: I did the update as soon as it was installed but made no difference to the picture quality. Am resigned to it now.

as I recall, did you have a mix of service at downstairs and upstairs flats?

what happened with this in the end?

antoniosk:

Eva888: I did the update as soon as it was installed but made no difference to the picture quality. Am resigned to it now.

as I recall, did you have a mix of service at downstairs and upstairs flats?

 

what happened with this in the end?

@Tatou

I thought all my problems were over until I read your comments

"Second bill is a lot more straight forward and whilst the $30 discount calculation appears wonky the total amount on the bill was the amount agreed to so no problem"

I haven't had account as yet but at what stage do you get a chance to agree to the calculations?

Fog:

 

@Tatou

 

I thought all my problems were over until I read your comments

 

"Second bill is a lot more straight forward and whilst the $30 discount calculation appears wonky the total amount on the bill was the amount agreed to so no problem"

 

I haven't had account as yet but at what stage do you get a chance to agree to the calculations?

 

I never asked them to explain the calculations as the total on the second bill was what was agreed on the phone before the installation.

The first bill was complicated with a period of the old contract being part of it plus Vodafone's method of putting down excluding GST numbers on the account and then adding GST at the end.

This was confusing as all the conversation on the  phone had been about amounts that included GST such as landline, Sky packages, etc.

The item listed $30 discount is added as credit amount of $26.09 in a column that lists all the services costs as GST excluded.

Then GST is added to the total amount. I still can't work out how that means that there was a $30 discount but I have given up on trying to work it out as the total as the end is what was agreed.

If it has been larger I would have rung them to find out what the issue was.

Incidentally there was a item on the 2nd bill called Price Adjustment of .86c excluding GST which I have no idea what it was but it is not worth spending time of my limited life left to ring Vodafone to  find out what the 86c plus GST is for.