Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | ... | 34
kharris
1209 posts

Uber Geek

ID Verified
Trusted

  #1846999 15-Aug-2017 12:38
Send private message

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?





Kirk




Pumpedd
1759 posts

Uber Geek
Inactive user


  #1847020 15-Aug-2017 13:23
Send private message

kharris:

 

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?

 

 

I can live with the poorish performance if the price is right, as cost is important in my circumstances. I was ready to switch to UFB because it was cheaper than my newly increased monthly fee, but clearly VF want to retain customers. They offered the discount, I didn't request it, as I was ready to leave. I dont believe VF Fibre should be charged at UFB rates due to its reliability that has been proven over and over for a decade. 

 

All I was saying earlier was how can you expect the VF techies to check into complaints when their own equipment isn't attached? I am not as techie as some..obviously.


MikeB4
18435 posts

Uber Geek

ID Verified
Trusted

  #1847022 15-Aug-2017 13:27
Send private message

Their equipment is connected, that is the Technicolor TC4400 Modem, I have been through the exercise of putting the HG659 and it made zero difference, it is very difficult and painful for me to change the router so I was not prepared to do for a pointless exercise. VF are quite capable to line testing etc with my router attached.




kharris
1209 posts

Uber Geek

ID Verified
Trusted

  #1847025 15-Aug-2017 13:37
Send private message

Pumpedd:

 

kharris:

 

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?

 

 

I can live with the poorish performance if the price is right, as cost is important in my circumstances. I was ready to switch to UFB because it was cheaper than my newly increased monthly fee, but clearly VF want to retain customers. They offered the discount, I didn't request it, as I was ready to leave. I dont believe VF Fibre should be charged at UFB rates due to its reliability that has been proven over and over for a decade. 

 

All I was saying earlier was how can you expect the VF techies to check into complaints when their own equipment isn't attached? I am not as techie as some..obviously.

 

 

My comment was based on you saying that Mike seemed to have more issues than most.... but you clearly have issues too.  I know that there are quite a few people that are actively following Mikes updates of his experience because their own experience is similar.  I am one of those people.  If you don't like Mikes posts then don't read them... this is the second time have had a negative response to one of his posts.

 

Vodafone can and have been testing Mikes' lines with his equipment attached.  It is a blanket answer for CSR's to ask customers to reinstate VF equipment... but once you get past them to the BB technical team you don't get asked to do this.

 

 





Kirk


MikeB4
18435 posts

Uber Geek

ID Verified
Trusted

  #1847213 15-Aug-2017 17:15
Send private message

Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 


kharris
1209 posts

Uber Geek

ID Verified
Trusted

  #1847218 15-Aug-2017 17:24
Send private message

MikeB4:

 

Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 

 

 

I thought you were organising fibre through another ISP already? Or were you doing that through VF also?

 

 





Kirk


MikeB4
18435 posts

Uber Geek

ID Verified
Trusted

  #1847233 15-Aug-2017 18:19
Send private message

kharris:

MikeB4:


Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 



I thought you were organising fibre through another ISP already? Or were you doing that through VF also?


 



I was going to try and stay with VF but after bring cut off three times, used in phone ping pong, an obnoxious CSR
and a call back not recieved has made it very hard to continue. Today I received some of the worst customer service I have experienced in a long time.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
MikeB4
18435 posts

Uber Geek

ID Verified
Trusted

  #1847372 16-Aug-2017 08:49
Send private message

My speed this morning an its faster than last night when we dropped to 24.7mbps download. I wont ring VF again as the experience is what I imagine getting a colonoscopy is like.

 


gaddman
224 posts

Master Geek

Trusted

  #1847393 16-Aug-2017 09:38
Send private message

Pumpedd:

 

Just been told by VF people that they are replacing modems on FibreX due to issues with manufacture from their supplier.

 

 

 

 

Whoever told you that is misinformed or has misunderstood. There are no issues I'm aware of that require a widespread modem replacement. Firmware upgrades are always on the cards, and some would have seen the recent thread advising of updates to the HG659 router.


Pumpedd
1759 posts

Uber Geek
Inactive user


  #1847401 16-Aug-2017 09:57
Send private message

gaddman:

 

Pumpedd:

 

Just been told by VF people that they are replacing modems on FibreX due to issues with manufacture from their supplier.

 

 

 

 

Whoever told you that is misinformed or has misunderstood. There are no issues I'm aware of that require a widespread modem replacement. Firmware upgrades are always on the cards, and some would have seen the recent thread advising of updates to the HG659 router.

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 


kharris
1209 posts

Uber Geek

ID Verified
Trusted

  #1847409 16-Aug-2017 10:16
Send private message

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?





Kirk


Pumpedd
1759 posts

Uber Geek
Inactive user


  #1847421 16-Aug-2017 10:38
Send private message

kharris:

 

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?

 

 

Quite sure he said hardware.

 

But hey I may have got it wrong.


MikeB4
18435 posts

Uber Geek

ID Verified
Trusted

  #1847422 16-Aug-2017 10:40
Send private message

kharris:

 

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?

 

 

After the nightmare I had on phone calls with VF yesterday I doubt they have a clue what is going on.


MikeHales
615 posts

Ultimate Geek

Trusted

  #1847439 16-Aug-2017 11:06
Send private message

Apologies all - known issue with WKE.2 node (Newtown) - networks team working on it.


kharris
1209 posts

Uber Geek

ID Verified
Trusted

  #1847463 16-Aug-2017 11:41
Send private message

MikeHales:

 

Apologies all - known issue with WKE.2 node (Newtown) - networks team working on it.

 

 

Thanks - network status page still says no issues?





Kirk


1 | ... | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | ... | 34
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.