VF closing WxC platform?

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Thunderbird5

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#2941578 13-Jul-2022 17:50

Ported mine today to Hero Flexilite

did the factory reset on SPA122 after getting email from Hero

used SPA112 provisioning guide slight problem with the profile phoned Hero very easy sorted and fully registered now

Just the ringtone change to type 2 and line output gain set to -9 my handsets are US spec and sound too loud

All seems good

dimsim

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#2941845 14-Jul-2022 14:35

I guess this was always what we all feared when VF bought WxC.

WxC has been a rock solid option for me to the last 14 years, gutted that we've just been dumped like this.

I'm running three Cisco SPA525G's, all auto provisioned. Does anyone have a recommendation on a new provider who supports these devices?. I'd imagine they must be similar in config to the Cisco ata's but haven't really investigated.

EDIT: Should have read the thread properly! - looks like Hero may be the one https://faq.hero.co.nz/index.php?action=artikel&cat=18&id=102&artlang=en-us

JY

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#2941978 14-Jul-2022 19:09

The post from TB5 reminded me to comment.

The Hero process went really well. I still have a couple of minor 3CX integration issues to sort but Hero had a help page that made the initial setup very easy. I could not get the Cisco CME platform to connect to Hero but I didn't spend too much time on it. Instead I've connected the CME platform to 3CX and ghosted the extensions so CME handles the legacy SCCP phones while 3CX manages the Hero and other VoIP connections. I also took the opportunity to migrate 3CX up to V18. I run 3CX on an old Mac Mini (Late 2012) i5 now running Debian 10 headless on a SSD, it doesn't use much juice.

After the number port I had an email from someone at Voda offering to talk to me about a replacement service. I explained that I'd ported to Hero and could they ensure the account was closed out.

I've had a look at the slow accumulation of charges as we're presently running on the base $2 per DDI tier and all looks good. Based on the whole experience I have recommend Hero to two friends who have also migrated.

clinty

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#2945032 22-Jul-2022 08:21

Just in case anyone running WxC Business SIP trunks lands here - according to VodaNG 0800 only residential is being shutdown on 15th August.

Businesses will be contacted after that date by a VF account manager, and most likely have until around the end of November to transition away

Clint

lchiu7

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#2945210 22-Jul-2022 12:16

Having been aa Voda landline customer for nearly 20 years I eventully decided to leave before I was kicked out! Having migrated my cable Internet to fibre and having a SPA2102 lying around I went with 2Talk. That works well for me.

The main challenge is that with Voda I had 6 wired extensions in the house. To get the same service from VoIP I would have had to connect the output from the SPA2102 to the demarc which I think is outside the house on the wall. In the end since I had a bunch of DECT phones all from Panasonic I was able to use one of them as the base station connect to the Linksys and all other extensions function as wireless ones.

Configuration wise after I factory reset the SPA2102 all I did was enter their proxy server address/name and my logon credentials and it all worked. The only other change I made was to alter the dial tone frequency to be what Telecom used so people would not be confused when they picked up a handset.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

sultanoswing

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#2945264 22-Jul-2022 14:30

I had a bunch of DECT phones all from Panasonic I was able to use one of them as the base station connect to the Linksys and all other extensions function as wireless ones.

This is exactly what I do. Easy!

Dyson

Shop now for Dyson appliances (affiliate link).

lchiu7

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#2945274 22-Jul-2022 14:40

About the only problem I have while two base stations have answering machines in them, the one that answers the call is the one that has the RJ11 connected . Inconveniently that phone is in my office next to the Linksys whereas I would much prefer it to be the base station downstairs in the kitchen. It's not a big deal since most people don't call the landline and even fewer leave messages on it.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

RoyHero

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Hero

#2946158 25-Jul-2022 11:37

JY:

nztim: Be interested in what @greepzone has ti say about VOIP only (no broadband) WXC customers

I had hoped for a few microseconds that maybe their marketing machine simply wrote to all customers with what looked like copper analog phone connected numbers as the email does not mention VoIP or WxC.

I am a bit surprised that while Kordia, ACS, Spark, and VF all have SIP trunk offerings (we deal with all these at work) none seem to want residential business. I guess there is no money in it.

I've been in this industry for quite a while. There's money in Residential, but for large operators any "margins" are wiped out by the increased support costs for those customers, hence the shoddy treatment.

Residential customers are better off getting their VOIP services from one of the smaller VOIP carriers that specialises in supporting Residential customers. You may end up paying a little more per month than from a cheaper provider, but you will get the support that you want. The "one size fits all" solutions from the bigger carriers come at the cost of reduced support for residential, and the rock bottom providers look like a good deal until you have a problem and can't get a hold of anyone. The solution, thankfully, in our de-regulated marketplace is with the numerous VOIP carriers that have entered the market since COVID.

Cheers,

Roy

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