dryburn:

 

JREkiwi:

 

I hate being a me too in these threads, but had some interesting conversations as I was passed around a number of Vodafone reps the other day.

 

Been with Vodafone for 20 years and currently have 3 mobiles plus Broadband, Landline and Sky.

 

We have a modest discount on the mobile plan, but was looking to upgrade to more data but was interested in seeing if I could maintain that discount.

 

Was told that no, that wasn't possible but they'd be able to do me a great deal on the broadband plan instead.  Oops, no they couldn't, and in fact my broadband plan would be increasing because the free Sky Sport I currently have is going to disappear.  Way to put a damper on the conversation! They could reduce my bill back to it's current level by cutting services, but no way they could do anything else. When I said with the increased cost, I'd need to re-evaluate who I'd being using for a provider going forward all I got was "Oh, OK"

 

John

 

 

 

 

 

 

I had the exact same response, when told that the current market is way less than what they are offering.

 

"Oh, Ok" you gotta be kidding me, they need to work on customer retention

 

 

 

Now the only reason why everyone on here complains about Vodafone, is because we enjoy their services and want to continue to stay with them but if they can't keep customers happy by matching the current market offerings they will loose them

 

Bang on Dryburn - we need to ensure that we are market competitive in all of the areas that our customers care about. I'm pretty confident that we are already - but we need to clearly communicate that to our customers. It's one of our big focus areas. Appreciate your support. JP