Landline went down on Wednesday so I called vf and reported a fault. Went through all the usual rigmarole of isolating phones , disconnecting modem etc but tech eventually agreed that there was a fault on the network.

Fast forward to Friday night, still no phone (and seeing as we have very marginal cell signal that is a real inconvenience) and having heard nothing at all from vf I ring again, first tech tells me that the fault has been logged as fixed, and when I tell him it hasn't asks me to hold the line while he passes me up the system.

So then I wait for over 30 minutes and finally get to talk to a woman that I found totally unhelpful and gave me the impression that she really didn't give a damn. I was told that there was a fault in the area but she was not able to tell me what or give any time frame for it's repair but that it was being looked into. ( Doubtful seeing as tech 1 said it was logged as fixed!)

Upon pressing for more info, she then said the fault was at the exchange and when I asked why I am paying for a service that they are not providing, she said that no credit would be considered until the 72 hour mark.

We are in the Waiwera area and connect to the Red Beach exchange, and to put it bluntly, I am less than impressed with the service I am getting for the money I give them.

Don't even mention the broadband that is so congested as to be almost unusable in the evening. I am a realist. I don't expect very fast broadband living in the country, but it should be held at a decent speed. And I do expect customer service that reflects the money I pay them.

I am now seriously thinking about a change.

Mark