Hi Team
Wondering if i can get some input and assistance with our home connection, last night we experienced a failure in service and the phone line has major static crackling on it after some wet weather.
The broadband connection is unstable and will drop off at random due to the poor connection.

I placed a call to the help desk, and whilst answer time was fast, i have ended up with being read a call sheet of generic answers.
Including but not limited to "i have run a line test, i can confirm the line has failed and the service will not connect, however your connection is fine"...........

I have requested a technician will be sent to check the connection.  Whilst that will be somewhere in the next 72hrs, is any of the more experienced vodafone team able to check the connection and offer a more enlightened approach.  I understand the need for call center procedures, but these guys have no idea what they're talking about, and would not transfer me to someone that did.

Done so far
-modem reboot
-changed handset for phone
-connected phone direct to wall socket, crackling still there
-there are no other devices connected to any of the other wall outlets, phone and modem run through filter into first outlet
-power for modem connected to wall outlet direct, not through multi-box

Overall reason for message is more to further the information given to the attending tech than the blank sheet with Fault they are likely to receive from the call desk.  I work in the service industry and that drives me nuts when our call desk does it to us.