Spent some time on the phone to vodafone over the last couple of weeks... high latency on my HFC cable 130/10 internet connection, directly connected to Cisco modem, seeing ping ranging from 20ms minimum up to 2000ms and packet loss.

Initially helpdesk guy was really good, made all the obvious suggestions, did the required trouble shooting which I did to keep them happy, booked downers to attend to check equipment wasn't faulty - they tested my modem / coax etc and couldn't find any fault so they swapped the modem for fun, and said they were going to escalate to the "network team"... that was last week. 

I called up today for an update, some cocky twat took the call, and laboured the point that I was complaining about 20ms ping. I corrected him a number of times, asked him to refer to the multiple ping / traceroute / pathping tests I performed, screen shotted and supplied, in addition to the pings that the helpdesk agent also took showing the same problem.

He couldn't get past the fact that since some of my pings were 20ms that was good enough, and apparently Vodafone don't guarantee ping on their network. He didn't seem to grasp the fact that I was seeing ping as high as 2 seconds to the next hop, and packet loss (1 in every 10 or so requests) at certain times of the day.

His suggestion was to suggest I change to a dynamic IP address to solve my problem. Correct me if I'm wrong, but I'm not entirely sure how a new dynamic IP address would make an ounce of difference to their crappy HFC network performance!?!?

Come on Chorus... bring me fibre! 

For the record, up until a few months ago, I've been getting 6-8ms ping to next hop/ VF DNS and full 130/10 line speed.

PS any vodafoners out there who might be monitoring the threads if you're still brave enough - please feel free to wade in / help me out in a PM!