Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




495 posts

Ultimate Geek
+1 received by user: 34


Topic # 228991 2-Feb-2018 09:23
Send private message

Does anyone have some advice for me?
My 80yr old mother in law contacted me asking how to stop a contract prior to installation which is happening about the 9th
She had a door to door salesman convince her to buy a sky package deal with fibre (I think within the last 2 weeks)

She has an existing sky package and does not require internet (however was convinced by another family member)

 

The problem lays in the fact that she currently has a sky recorder (and sky contract) and does not wish to change to the lesser function vodafone box.
She is not tech savy and does not adapt to change well.
As a result, she is quite distraught. 

Words of advice please


Create new topic

xpd

The Overrated Raccoons
8746 posts

Uber Geek
+1 received by user: 1275

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1950537 2-Feb-2018 09:31
Send private message

If nothing has been connected/installed, then should be able to cancel it by calling V/fone.  

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


3531 posts

Uber Geek
+1 received by user: 1112


  Reply # 1950543 2-Feb-2018 09:36
Send private message

Call vodafone, and just your elderly mother was pressured into buying something she does not want or need. 

 

You might have to have your mother there with you, as they will probably only wish to talk to the account holder. 

 

Alternatively, can you give the CEO Russell stanners a call or email? If you can find details... really, door to door salespeople should not be pressuring 80 year olds. 

 

 


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
I fix stuff!
1641 posts

Uber Geek
+1 received by user: 310

Trusted
Vocus
Subscriber

  Reply # 1950567 2-Feb-2018 09:51
Send private message

There is a cool down period of 5 working days which allows you to cancel the contract

 

 

 

http://www.comcom.govt.nz/fair-trading/fair-trading-act-fact-sheets/door-to-door-and-telemarketing-sales/


22034 posts

Uber Geek
+1 received by user: 1605

Trusted
Lifetime subscriber

  Reply # 1950578 2-Feb-2018 10:02
Send private message

@mikehales is best to step in here I think

Linux




Ex JohnR VodafoneNZ 17 years 4 days

565 posts

Ultimate Geek
+1 received by user: 197

Trusted
Vodafone NZ

  Reply # 1950580 2-Feb-2018 10:05
One person supports this post
Send private message

@SpookyAWOL

 

Definitely give us a call, we'll be quite happy to cancel the order if not wanted/needed and do explain the circumstances as will help us to review process.





Channel Manager, Help & Support @ Vodafone NZ




495 posts

Ultimate Geek
+1 received by user: 34


  Reply # 1950637 2-Feb-2018 10:50
Send private message

Thanks for the info, Ive since checked in with her and the contract is within the 5 day period.

 

Ive called the help desk on her behalf and I think the cancellation process is started, unfortunately the contract from the rep hasnt been loaded yet.
Otherwise all appears to be sorted thanks.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.