Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


507 posts

Ultimate Geek
+1 received by user: 41


Topic # 228991 2-Feb-2018 09:23
Send private message

Does anyone have some advice for me?
My 80yr old mother in law contacted me asking how to stop a contract prior to installation which is happening about the 9th
She had a door to door salesman convince her to buy a sky package deal with fibre (I think within the last 2 weeks)

She has an existing sky package and does not require internet (however was convinced by another family member)

 

The problem lays in the fact that she currently has a sky recorder (and sky contract) and does not wish to change to the lesser function vodafone box.
She is not tech savy and does not adapt to change well.
As a result, she is quite distraught. 

Words of advice please


Create new topic

xpd

Chief Trash Bandit
8855 posts

Uber Geek
+1 received by user: 1304

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1950537 2-Feb-2018 09:31
Send private message

If nothing has been connected/installed, then should be able to cancel it by calling V/fone.  

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


3683 posts

Uber Geek
+1 received by user: 1192


  Reply # 1950543 2-Feb-2018 09:36
Send private message

Call vodafone, and just your elderly mother was pressured into buying something she does not want or need. 

 

You might have to have your mother there with you, as they will probably only wish to talk to the account holder. 

 

Alternatively, can you give the CEO Russell stanners a call or email? If you can find details... really, door to door salespeople should not be pressuring 80 year olds. 

 

 


I fix stuff!
1664 posts

Uber Geek
+1 received by user: 330

Trusted
Vocus
Subscriber

  Reply # 1950567 2-Feb-2018 09:51
Send private message

There is a cool down period of 5 working days which allows you to cancel the contract

 

 

 

http://www.comcom.govt.nz/fair-trading/fair-trading-act-fact-sheets/door-to-door-and-telemarketing-sales/


3372 posts

Uber Geek
+1 received by user: 1874

Trusted
Lifetime subscriber

  Reply # 1950578 2-Feb-2018 10:02
Send private message

@mikehales is best to step in here I think

Linux




Ex JohnR VodafoneNZ 17 years 4 days

582 posts

Ultimate Geek
+1 received by user: 202

Trusted
Vodafone NZ

  Reply # 1950580 2-Feb-2018 10:05
One person supports this post
Send private message

@SpookyAWOL

 

Definitely give us a call, we'll be quite happy to cancel the order if not wanted/needed and do explain the circumstances as will help us to review process.





Channel Manager, Help & Support @ Vodafone NZ




507 posts

Ultimate Geek
+1 received by user: 41


  Reply # 1950637 2-Feb-2018 10:50
Send private message

Thanks for the info, Ive since checked in with her and the contract is within the 5 day period.

 

Ive called the help desk on her behalf and I think the cancellation process is started, unfortunately the contract from the rep hasnt been loaded yet.
Otherwise all appears to be sorted thanks.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.