I'm all new to this, just want to share this with everyone. and hope you guys not having the same problem as me >_<
Recently I make payment for my mobile bill through vodafone automatic credit card system.
I got overcharge about $300, The problem is this overcharge doesn't show on my Vodafone account, but it show on my credit card statement!!! Is it count as steal? as if you didn't checking your credit card statement, than you will never know you got overcharge!!
I have call them and try to sort this out for almost a month, nothing happen yet, everytime I call and check the status of this, they just said I help you to send another requsted to the account people and they will be in touch with you 3-5 days, but nothing happen after that.
As I'm not happy about this,because I'm out of my pocket about $300 and not sure when I can get this back!! now I have to come up an extra $300 to pay for my credit card bill, or else I get charge on interest!!
I make a complaint to vodafone by send them the email, I received a text and said " We will reponse to you within 15 days " until today nothing happen yet,
Apart from waiting really I don't know what else I can do to get the process speed up. Anyone have any suggestion?
ps:pls check your credit card statement if you have making payment recently, their customer Rep told me I'm not the one having this problem, also happen to other customers.