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# 248982 18-Apr-2019 09:54
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Just received:

 

 

Vodafone will advise customers today of our intention to cease auto-forwarding from our discontinued email service from 21 August. When we discontinued our email service in 2017, we said we would offer auto-forwarding for customers indefinitely. However, since then, the growth in spam and phishing type email attacks has resulted in major email platforms and others putting increasingly strict rules and technologies in place to protect users. This has led, and will continue to lead, to a growing incidence of forwarded emails being treated as spam or blocked from reaching our customers’ new inboxes altogether.

 

A total of 150,000 email addresses set up the auto-forwarding service since late-2017.

 

We apologise to affected customers for the change in policy and understand the closure will require additional admin for those who still use their old addresses for services such as social media, bill payments and other communications. However, we firmly believe ensuring we support best security practice along with providing market-leading digital services they can rely on is the right thing to do by our customers. Continuing auto-forwarding would not deliver on either front.

 

To give affected customers plenty of time to update friends, family and other companies they deal with, we’re giving over 120 days’ notice of the shutdown. We’ve also built a dedicated support page on our website which contains a checklist of key actions and considerations which affected customers can follow to prepare for the closure.

 

The move forms part of an ongoing programme to review legacy hosted services products such as domains, web hosting and hosted email.

 

The email domains affected are:

 

• clear.net.nz
• es.co.nz
• ihug.co.nz
• paradise.net.nz
• pcconnect.co.nz
• quik.co.nz
• vodafone.co.nz
• vodafone.net.nz
• wave.co.nz

 





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  # 2220466 18-Apr-2019 10:34
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Well it was always going happen at some point... and people have had well over a year to transition to using new addresses......

 

The statistics of 150,000 email addresses that have set up forwarding doesn't really tell you much,  as pretty much everyone I know who transitioned away to another to gamil/outlook/whatever set up a forward as a backstop,

 

What would be interesting to know was the number of emails being forwarded and whether this was falling or was the spam tsunami resulting in increasing traffic...

 

 


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  # 2220468 18-Apr-2019 10:35
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but can I bail on my contract for not providing all services......???




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  # 2220471 18-Apr-2019 10:38
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Hahaha queue over inflated Stuff/Herald article...


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  # 2220477 18-Apr-2019 10:47
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It had to be done and I concur with Vodafone's decision on this.

 

Email forwarding is a huge problem for ISP's and their customers because when the ISP forwards a spam, etc, email the receiving mail server then considers the ISP to be the source with the associated negative reputational issues of this.





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  # 2220479 18-Apr-2019 10:48
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phantomdb: but can I bail on my contract for not providing all services......???


For a personal email address, you could easily find that out with a simple trip to the disputes tribunal
Be prepared to describe the actual loss you’ve incurred

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  # 2220508 18-Apr-2019 11:35
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And now the last reason why I stayed with Vodafone has gone... no email, lost my web page.

Spark give me a deal and I'm yours along with the cell phones of my house. Figure $250 per month of business to your competitor.

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  # 2220511 18-Apr-2019 11:49
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afe66: Spark give me a deal and I'm yours along with the cell phones of my house. Figure $250 per month of business to your competitor.


But then you have the problems associated with Spark email.

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  # 2220512 18-Apr-2019 11:50
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Hammerer:
afe66: Spark give me a deal and I'm yours along with the cell phones of my house. Figure $250 per month of business to your competitor.


But then you have the problems associated with Spark email.

 

Haha yea you aren't doing yourself any favours there!


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  # 2220513 18-Apr-2019 11:51
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Voda buying up all those other telcos was just about buying the telco's customers.


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  # 2220517 18-Apr-2019 11:56
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Going to switch to 2 deg or Spark for internet and phone.  Gave up trying to ring vodafone and cant find a way to contact by email. Links I find now all go to phone number. On MyVodafone I have both accounts billing for outlook but vodafone insist on sending to old ihug account. They are only ones that never updated.  So after an hour on hold gave up

 

 Been with them since Bell south days except for a 5 year period where I was working in area that Telecom were only ones with phone coverage


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  # 2220537 18-Apr-2019 12:39
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Hammerer:
afe66: Spark give me a deal and I'm yours along with the cell phones of my house. Figure $250 per month of business to your competitor.


But then you have the problems associated with Spark email.


Not really as have own domain with email addresses which were the target of the Vodafone forwarding.

I'll now go and change all those addresses to my domain.

I was rather attached to my ihug address. Internet feels transient so liked having a 21 year old address which I managed to keep remarkably clean in comparison to the other email addresses I have.

A.

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  # 2220543 18-Apr-2019 12:48
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chevrolux:

 

Hahaha queue over inflated Stuff/Herald article...

 

 

ESPN tuned in well

 

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12223399 

 

The Vodafone move that risks infuriating 150,000 customers

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  # 2220771 18-Apr-2019 17:58
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Looks like my Dad won’t be receiving Vodafone bills any more, because despite many repeated requests and assurances that it had been fixed, his bills are still sent to the old ihug address.

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  # 2220773 18-Apr-2019 18:09
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redherring: Looks like my Dad won’t be receiving Vodafone bills any more, because despite many repeated requests and assurances that it had been fixed, his bills are still sent to the old ihug address.


You can update it in the VodafoneNZ site if I remember correctly

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  # 2220785 18-Apr-2019 18:43
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I’ll have to have another look, I think we did that already and it set up the forwarding, but didn’t change billing emails sent from Vodafone.

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