Just received:

 

Vodafone will advise customers today of our intention to cease auto-forwarding from our discontinued email service from 21 August. When we discontinued our email service in 2017, we said we would offer auto-forwarding for customers indefinitely. However, since then, the growth in spam and phishing type email attacks has resulted in major email platforms and others putting increasingly strict rules and technologies in place to protect users. This has led, and will continue to lead, to a growing incidence of forwarded emails being treated as spam or blocked from reaching our customers’ new inboxes altogether.

 

A total of 150,000 email addresses set up the auto-forwarding service since late-2017.

 

We apologise to affected customers for the change in policy and understand the closure will require additional admin for those who still use their old addresses for services such as social media, bill payments and other communications. However, we firmly believe ensuring we support best security practice along with providing market-leading digital services they can rely on is the right thing to do by our customers. Continuing auto-forwarding would not deliver on either front.

 

To give affected customers plenty of time to update friends, family and other companies they deal with, we’re giving over 120 days’ notice of the shutdown. We’ve also built a dedicated support page on our website which contains a checklist of key actions and considerations which affected customers can follow to prepare for the closure.

 

The move forms part of an ongoing programme to review legacy hosted services products such as domains, web hosting and hosted email.

 

The email domains affected are:

 

• clear.net.nz
• es.co.nz
• ihug.co.nz
• paradise.net.nz
• pcconnect.co.nz
• quik.co.nz
• vodafone.co.nz
• vodafone.net.nz
• wave.co.nz