I have no problem with is if I someone is asking a question about how to do something. However, the guy told me that there is a problem with the system that processes Best Mates at the moment. I asked for my dollar to be refunded because I was calling due to a problem with their system. He said that is not possible.
I could have asked to speak to a manager and would have done if it were a bigger amount but making a fuss over a dollar just comes across as petty.
But there's a principle here: I should not be charged any amount, however small, if I am calling about a fault with a company's system.
Sure, I can easily spare a dollar. But I am annoyed anyway.