have recently signed up for a new VoIP and broadbanc accoun t at WxC, and since the switchover my phone has not been working at all - I have not been able to make or receive calls for nearly two weeks now, the documentation I received to set up my phone is confusing and contradictory (eg I got an email from the company to enter a link somewhere but have not been able a place in the setup menu that looks remotely like what they say) and of course, since my phone doesn't work, I haven't been able to call their "customer support" if such a thing indeed exists (I get the feeling it doesn't).

I have sent them an email on Monday asking for detailed instructions about setting up my phoneline, and have had no reply yet. This was after being without phone for a week, and I have an important job application pending and am generally in the process of setting myself up in business.

Needless to say, I think this is completely unacceptable and wish I had stayed with Telecom. I would definitely NOT recommend that "service" to anyone!!

Can anyone here help and point me to a place where I can find detailed and comprehendable set-up instructions? I have been searching both on the Linksys site (my router is an AG310) and on the WxC site and have found nothing of the sort yet.

The device is not listed on the WxC website where there are the instructional videos for setup, although it has been explicitly recommended by the Xnet representative I signed up with. I tried to talk ot the computer at Linksys last night but it did not even have an option for setp problems apparently.

Any help is much appreciated.

PS if this service can only be used by full time geeks it should come with a full time geek warning. I don't have TIME for this.
:fuming: