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rattler

72 posts

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#27902 10-Nov-2008 16:35
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i have 2 clients that as of Thursday at around 2pm are being told that their passwords are incorrect for checking email..

i have checked the server and phone setup and they are fine.. they are both from 2 different companys checking their own exchange servers..
so fart you'd say "this is not a vodafone problem.... right"... but heres the odd part.
1 user was in australia over the weekend and the email on the phone worked fine..
get back to NZ and its not working any more.

i have tried (with 1 phone.. on friday) changing the apn from www.vodafone.net.nz to web.vodafone.net.nz and this did not help.. but i would expect that it is not an apn issue as while its in australia its still using the same apn isnt it??.

i did not find out about the other phone until today so havent tried anything on it yet.
i called channel support (vodafone support for resellers) about the first phone (E61i) and they said there were not any issues..
the user called 777 and was told to try a factory reset or return it to the dealer (even after they explained that it worked fine in australia).
i heard about the second phone and tried channel support again to rase the fact that it has now happened with 2 phones and they told me that if the phones could get to "vodafone live" it was not a vodafone issue... i explained that live uses a different apn and was then told to try the 0800921021 number.

they told me that just because 2 nokias have the exact same issue at the same time; its not a vodafone issue... even though when 1 user roams to another network (country) it works fine.

i find it hard to believe as well but if it works fine via the voda network in AUS doesnt it suggest that something is going on with the vodafone nz network????

Funny thing is i have tested 1 of the accounts via a windows mobile phone and it works fine.. so it does just seem to be a nokia issue...

can anyone help????

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scottjpalmer
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  #177170 10-Nov-2008 17:06
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Working fine on B+W. I'm pretty sure the path to the internet is the same.

Doesn't help you much though . . .

I have had Mail for Exchange do weird things over the years - tried deleting the profile and recreating it?

rattler

72 posts

Master Geek


  #177177 10-Nov-2008 17:15
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scottjpalmer: Working fine on B+W. I'm pretty sure the path to the internet is the same.



Doesn't help you much though . . .



I have had Mail for Exchange do weird things over the years - tried deleting the profile and recreating it?


Hmmmm thanks.. it all helps.. not sure how but it will in the end i guess.. i did delete the profile on the E61i for exchange mail syncing and recreate it.. and that didnt fix the problem as far as syncing in NZ is concerned..

anything else i can try??

Please??????

 
 
 
 


hasole
382 posts

Ultimate Geek


  #177225 10-Nov-2008 22:24
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My e61 hasn't missed a beat.  Still grabs mail every 15mins between 6:30am - 9pm and 1 hour during other times.

I've been to sydney a few times in the last few months and it worked just as well over there... except for the $10/mb... and freckin 80c sms

cyberwired
6 posts

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  #177510 12-Nov-2008 10:18
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*starts waving one arm in the air madly*

As of about a week or so ago my E65 has started screwing up and keeps saying authentication issues.
I've done a packet sniff on the Exchange server and it appears to give a authentication error when it connects.

Strange thing is that it works off and on, it won't work for several hours then all of a sudden starts going.

I've reset phone to factory, reformatted phone back to original settings, reinstalled MFE countless times
I've screwed around with OMA settings on the server
I've tried www.vodafone.net.nz and Internet as apn, neither work 100%

I've not yet rolled MFE back to version 2.3 from 2.7 but I've found a copy and will try that shortly

If I connect via wifi at home, works fine no problems

I came to the conclusion also that this is a vodafone problem, but I know I don't have a hope in hell of convincing them that...

cyberwired
6 posts

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  #177516 12-Nov-2008 10:34
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Just to confirm, rolling back to version 2.3 made no difference, still authentication issues, will try going through wifi at customers next

Edit: customers wifi locked down so can't try, will try in the office across wifi direct to server

freitasm
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  #177539 12-Nov-2008 12:21
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Some time ago I had problems where the Exchange synchronisation would just stop randomly when using Direct Push on Telecom's mobile network. After some debug with help from Telecom we found it was some (mis)configuration in a few routers in their network causing long connections to be cut after a while - causing Direct Push to die.

What I am saying is that you don't get to the root cause without the help of your operator. I am not saying it's a fault on Vodafone's network - but it could be. They first help desk may not be the most indicated to help you on this kind of problem. I suggest you contact a business support person, and if you have an account manager ask him about it.

Also check this Tweet and see if all is working again.





 

 

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BrentR
1315 posts

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  #177988 14-Nov-2008 14:02
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Hi,

You could try using the settings below. It has helped in most cases.

Creating a new access point:

From the main menu :

1. Click the home

2. Click tools from the menu

3. Click settings

4. Scroll down and click ?Connection?

5. Scroll down and click ?Access points?

6. Click ?options? (top left button) and select ?new access point? from pop up menu

7. Complete the following fields

a. Create a new name for the connection ? I would call it 'VF Web'

b. Data bearer as Packet Data

c. Enter ?web.vodafone.net.nz? as the access point name

d. Enter something in the username field ? eg: voda

e. Set prompt password to: NO

f. Set authentication to: Normal

g. Set homepage to: None

8. Click the options key and select ?Advanced Settings? from the pop up box

9. Ensure the following are set as per these instructions

a. Network type: IPv4

b. Phone IP address: Automatic

c. DNS address: Automatic

d. Proxy server address: None

e. Proxy port number: 0

10. Click the back button

11. Click the back button again



Making the appropriate changes in Mail for exchange application:

From the main menu:

1. Click the house key

2. Scroll down and select the Mail for Exchnage folder

3. Highlight and select Mail for Exchange

4. Click "options" then select "edit profile" from the pop up box

5. Click ?Connection?

6. Ensure the following are set as per these instructions

a. Exchange server: Whatever your Exchange server details are

b. Secure connection: No

c. Access point: (Select the name of the access point you just created.)

d. Use default port: Yes

7. Scroll right with the navigation button to complete the rest of the Mail for Exchange

 
 
 
 


riddimbob
16 posts

Geek


  #177993 14-Nov-2008 14:26
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Jeff got it.  Give the man a prize.  This has worked for every handset that I have set up for customers.

rattler

72 posts

Master Geek


  #177996 14-Nov-2008 14:30
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riddimbob: Jeff got it.  Give the man a prize.  This has worked for every handset that I have set up for customers.


i am going to email the details to my clients now... but it does look exactly like how i have set them up (1 is running with the web.vodafone.net.nz.. and the other is using www.vodafone.net.nz ) but remember it was working fine up to a week or so ago.
and still works of using a wireless access point or the vodafone australia network..

heres hoping it works!!

will get back to you once i know.

cyberwired
6 posts

Wannabe Geek


  #178078 14-Nov-2008 21:46
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Still no go for me :(

I'm getting "Invalid Mail for Exchange credentials. Check credential settings"
OMA is also coming up with "Item no longer exists. The item you are attempting to access may have been deleted or moved."

Any ideas on that?

cyberwired
6 posts

Wannabe Geek


  #178321 17-Nov-2008 10:01
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www.vodafone.NET.nz worked for me
I had to put IP address for exchange rather than DNS though

cheers :)

rattler

72 posts

Master Geek


  #178405 17-Nov-2008 16:54
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i have a user that tried both JefftheChef's and Cyberwireds fixes..

i can tell you that it was cyberwireds that worked!!!

woohooo..


looks like vodafone had a DNS issue with Nokias?????.



johnr
19282 posts

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  #178410 17-Nov-2008 17:36
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rattler:


i have a user that tried both JefftheChef's and Cyberwireds fixes..

i can tell you that it was cyberwireds that worked!!!

woohooo..


looks like vodafone had a DNS issue with Nokias?????.




Why would a DNS issue just affect Nokia

rattler

72 posts

Master Geek


  #178424 17-Nov-2008 19:08
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johnr:
rattler:


i have a user that tried both JefftheChef's and Cyberwireds fixes..

i can tell you that it was cyberwireds that worked!!!

woohooo..


looks like vodafone had a DNS issue with Nokias?????.




Why would a DNS issue just affect Nokia


dont know.. but ive seen compression do funny things before so anything is possible..
the thing i wonder is why would vodafone helpdesk right off everything i said as a coincedence when i could prove that it worked in australia with no changes.. i could give them the time it stopped working and also prove that it could work over wireless.. leaving just the vodafone nz network..

i also had 1 of my clients take his phone back to his retailer and they have told him that they have had others bring theirs in..

what we do know is:
it was working fine on the vodafone network in nz up until a bit oer a week ago.
it then stopped working.. giving a username and password error.
it would though work on vodafone australia (with no changes).
it would work over wireless (with no changes).
and it does work if you use the servers ip address not full domain name..

i would like to know what you think it is Johnr.. can you give a vodafone point of view?




 

cyberwired
6 posts

Wannabe Geek


  #178437 17-Nov-2008 19:44
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rattler:

dont know.. but ive seen compression do funny things before so anything is possible..
the thing i wonder is why would vodafone helpdesk right off everything i said as a coincedence when i could prove that it worked in australia with no changes.. i could give them the time it stopped working and also prove that it could work over wireless.. leaving just the vodafone nz network..
 


Not having dealt with vodafone support desk lately, but if they are anything like Xtras then the reason write it all off as coincedence is the following:
Support has been moved outside of NZ or to people who do not really understand english and talking to a monkey would have a similar effect

Case point being when I called Xtra support desk to ask about whitelisting a domain for the spam filter
Usually someone on an ISP Tech Support desk knows about computers (or used to)
convo when something like this

*them in heavy indian accent*
me "hi, I'd like to white list a domain on the spam filter, how do I do this?"
them "can I have the phone number this is regarding"
me "you dont need that, I need to white list a domain name on the spam filter"
them "what is write list?"
me "no, WHITE...LIST...." (said slowly)
them "write list? what is the phone number the adsl is on?"
me "its...what what? this isn't to do with adsl, I want to white list a domain name on the spam filter, if your on an ISP tech support desk you should know what this means"
them "white list....please hold for a second....ok sir, so you would like help with the spam filter?"
me *sigh* "yes"
them "ok so what is the phone number the adsl is on"
me "what do you need that for? I just want to know how to white list a domain, dont tell me you dont know what that means"

the clown then starts reading something regarding spam obviously from a checklist he needs to work through and has no idea what a domain name is let alone spam filter
I hung up and used google, was much easier

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