I think my very bad luck comes to me recently.
I have switched over from Telecom to Vodafone Naked DSL.
I am using a Vodafone login name and password to use broadband. In my point of view, I am using Vodafone's services for sure and I can see the broadband usage metre on Vodafone's website is running.
OK. I can however realize Telecom continue to bill me as I can see on Telecom's online "My Telelcom". I rang 123 a few times as well as emailed them, Telecom insisted that the current disconnection order on line 09-8381086 is not done and I am still using their service (can that be real??)
OK. I rang Vodafone connection team but then I was told that order on this line has been done and closed.
I rang Telecom again as well as emailed them (but they did not respond to further emails) - same answer. Then I rang Vodafone connection team as well as emailed Vodafone Customer Service, and Vodafone insisted order is closed but will see what needs to be done however no further response thereafter.
Anyway, I rang Telecom again and spoke to a lady again. She said Vodafone just added a service on my line rather than taking it over (although I suspect this can be real or not, even the phone is disconnected now!!). I asked, as a Telecom account holder, I noticed you I am not using your service, am I not able to just quit from you. She insisted that, you can't because Vodafone hasn't done their job properly. (Vodafone, is it real???)
Try again to ring Vodafone. Already afterhours now :(
I might have to ring them both at work tomorrow to sort this out! I am really sick now!! I am paying both providers for over 2 weeks now. If this goes to the Dispute Tribunal one day, I even don't know who I should put the claim against to!! Anyone who has experienced this before? If so how did you overcome it?