kotuku4: Hi
Thanks to all the information.
Our current provider is Vodafone $550/month typical cost, existing hardware and wiring supplied by Cogent.

Revising the number of handsets to 20x$150 = $3000, plus POE switch $500?
Only 13 people in the office at the moment, but fax line (seldom used), meeting rooms, staff room, and spare.

Just trying to get a feel for the upfront and ongoing costs, to see if it is worth progressing to more detailed proposal.
Anyone been through the exercise and comment on costs? 

maverick: And the trunk service is supplied by who out of interests sake ?

chevrolux: For 13 users you want the flexibility of either an on-site PABX or something like FreePBX hosted in a DC somewhere. You don't want a shared, hosted PABX. You just won't get the flexibility you can get with your own phone system. Looking at Radicall's pricing I'm going to assume 2Talk. All i can say is have fun configuring 13 IP phones and then setting up the 2Talk platform for call flow, voicemails, AA etc - it will be EXTREMELY labour intensive.

What kind of Samsung phone system do you have at the moment? DCS, iDCS, OfficeServ etc? If you have an OfficeServ it would be around $1000 worth of licensing for 4 SIP channels & media licensing and then you are all go. Nothing needs to change out on the desks and everyone in the office is happy. No mucking around, no downtime. Just remove PSTN trunks and start using SIP.

IP Alarm monitoring is rubbish - too many different points for it to fail. Go for GSM monitoring instead.

kotuku4: Hi Thanks for all the information.  

I had forgotten about an alarm system, it's these sort of details that can trip us up.

It does all come down to the cost/benefit and confidence/reliability/support.  So now we some indicative costs, we can work it though.

johny99: Josko can you elaborate on who's trunking service you resell? :)

radicall:

johny99: Josko can you elaborate on who's trunking service you resell? :)

We have a variety of upstream service providers.

Why is that important?

maverick:

radicall:

johny99: Josko can you elaborate on who's trunking service you resell? :)

We have a variety of upstream service providers.

Why is that important?

Actually is rather important I would say , because when moving to a SIP based service it means that you need to port numbers, does the SP have a B2B system for porting , what's the channel for fault reporting , what level of support does it provide, it's fine having a system that does SIP, but if the connection to the PSTN is taking multiple paths you and multiple providers it leaves a complex and perhaps not the best network to deploy on.. No point buying a Ferrari and only be able to drive it on a dirt road.

Understanding the Service provider model is pretty important and knowing where your traffic is actually going to go is vitally important , try dealing with multiple people and companies when you have an issue , watch the blame game begin then.

radicall:

maverick:

radicall:

johny99: Josko can you elaborate on who's trunking service you resell? :)

We have a variety of upstream service providers.

Why is that important?

Actually is rather important I would say , because when moving to a SIP based service it means that you need to port numbers, does the SP have a B2B system for porting , what's the channel for fault reporting , what level of support does it provide, it's fine having a system that does SIP, but if the connection to the PSTN is taking multiple paths you and multiple providers it leaves a complex and perhaps not the best network to deploy on.. No point buying a Ferrari and only be able to drive it on a dirt road.

Understanding the Service provider model is pretty important and knowing where your traffic is actually going to go is vitally important , try dealing with multiple people and companies when you have an issue , watch the blame game begin then.

Ofcourse those things are important, we understand exactly where our traffic is going, we would not have the customers we do if we did not place importance on those areas of our business.

We serve businesses for their telecommunication needs, needs that are unique to each customer. Not every customer analyses their requirements at the level you are suggesting as what is mostly important is the ability to deliver and proof of experience.

After 3 years I am comfortable in standing by that experience.

I am hardly interested in divulging commercial sensitive information to a public forum. We are also quite comfortable in discussing this with any prospective customer once we know who they, and we have had a chance to get to know each other.

Look at that, its beer o'clock.

Cheers!