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Topic # 175153 19-Jun-2015 11:10
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My office is in the process of getting fed up with our current internet provider and have been looking at getting a fibre connection. One of the quotes we received included pricing for a VoIP system, too. The price was waaaaay more than we currently pay though so we disregarded it.   

For a bunch of reasons, we are now starting to wonder if VoIP isn’t such a bad idea.   

We currently have three copper phone lines into the office, and two phone numbers (phone and fax). If one line is used then the system switches to the next available line. We rarely have more than three calls at once in the office so that suits our current needs. There are 7 of us in the office at most, at the moment.  

If we upgrade, do we need to have the equivalent number of VoIP ‘lines’ into the office? We would still want to advertise our primary phone number as the only number, but be able to take more than one call to that number at any one time.   

Essentially we would still like to have a single phone number but be able to answer it from any phone in the office. Then transfer the call to any handset in the office (we don’t have a receptionist so everyone needs this ability). And all while taking second and third calls into the office on the same number.   

As an aside, can a VoIP system handle extensions? As in, we can give a builder a specific persons phone extension so it direct dials that specific phone? Or would this be considered a separate ‘line’ for each handset?  

I’m happy to be linked to articles which provide useful information if it’s easier. We had a bit of a look online the other day but it seems like there are so many different ways it can be set up the answers were pretty well hidden for us.

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  Reply # 1327756 19-Jun-2015 11:30
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I use 2talk. The phones connect directly to the 2talk server via Ethernet cable. I'm sure what you have described could be achieved with 2talk. Although 2talk do not provide a lot of support so probably best to get an expert in to help unless your really keen to work it out yourself.




Amanon

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  Reply # 1327782 19-Jun-2015 11:39
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Hi, let me try to answer your question first.

You most certainly achieve what you are after with VoIP, so yes when a call is received on the main number the VoIP (hosted) system will and can be programmed to do many funky things like call one extension and follow through to each extension in order or do a group call to certain extensions then if no answer go through the next set of extensions, so no issues at all with the call flow with a VoIP system, it has unlimited options, at least ours does.

With a VoIP system you will no longer look at lines as in the term of how many copper connections there are, this becomes the number of channels. So with VoIP all you need to specify is that you have the required number of channels so all of you can make calls if that is what is required so 5 channels is usually enough but you can go to a higher number as well. All the while the single main number is open to incoming calls depending on the channels. 

Once you upgrade to UFB & VoIP you will be able to add Extensions as you wish with a VoIP System, these are simply IP Phones with IP addressing configured to the hosted VoIP System. Having a good Network infrastructure is important you will also need a POE Switch but with that many extensions a Power Plug for the IP phones can also suffice.

I have prepared a eBook which should outline most of the considerations.

You can download that here.

https://radicall.co.nz/home/free-ebook-voip-pbx-systems-hosted-telephone-service-v2/

If I can ask that you consider us for your VoIP and UFB services that would be great. Sorry for the shameless plug.

PM me or contact us if you would like to discuss further.

Josko





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  Reply # 1327790 19-Jun-2015 11:50
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Thanks Josko, that clears up the lines vs channels thing.

There is still plenty there for me to google before I can understand it properly. We just don't want to bother looking into it if we're not going to get the service we are used to.

I tried to download your ebook, but it just links me back to your website... 

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  Reply # 1327794 19-Jun-2015 12:10
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Don't you love it when the functionality breaks, thank you for pointing it out to me I will get that fixed.

Here is a direct link to a copy.

<<please see email for link>>

Enjoy.

Let me know if I can help. We provide exceptional responsive service, if I may say so.

Josko




______________________________________ www.radicall.co.nz ________________________________________

 

Be Successful WITH US! - Light ideas for YOUR SUCCESS - Business Solutions OF A NEW AGE - Result Driven IDEAS _______________________________________________________________________________________________


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  Reply # 1327839 19-Jun-2015 13:06
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VOIP will be superior and cheaper - almost guaranteed. The providers want to upsell you hence why they bundle the price but if you go with an independent party it should be much cheaper.

Also you should really consider a hosted PBX style solution.





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  Reply # 1327862 19-Jun-2015 13:59
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I'm confident you could do everything you want with 2talk in the cloud. The $35/m + GST plan would do the trick, with a couple of free 028 numbers added in for users. You can then set extentions against each line.

Factor in the need for new VoIP phones, or enough ATA's to connection your existing analogue ones to (if that's what you're using).

I regularly have 2 concurrent calls going over VoIP on my 10 down /1 up ADSL connection and am get to have any call quality issues, and that registered back to the NZ 2talk server from Melbourne (and the associated link latency)




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  Reply # 1327864 19-Jun-2015 14:08
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I still prefer an onsite IP PBX setup and I've done installs with both WorldxChange and 2Talk VoIP services. Let me know if you are Auckland, Waikato or BoP area and would like an idea of systems and costs.

Cheers
Fraser




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I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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  Reply # 1327880 19-Jun-2015 15:12
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Hi all, 

We're in Wellington, but thanks for the offer, coffeebaron. We are leaning towards an on-site setup at the moment but happy to consider something hosted if there are enough pros. 

It sounds like it's a case of ensuring that there are enough channels available on the main SIP trunk so each phone can be in use at the same time. 







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  Reply # 1327882 19-Jun-2015 15:14
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I see few, if any benefits of a dedicated on site system in your use case. It means you'll need hardware, software and you'll need to secure it, keep it patched etc.

2talk can do everything you want in the cloud, no hardware other than your phones or ATAs, and you don't need to worry about patching etc.




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  Reply # 1327888 19-Jun-2015 15:32
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I would agree with the above poster. World Exchange or 2Talk both offer a hosted service that will do exactly what you need.

If you aren't confident enough to fully understand the services then it would be worth considering using someone to do the deployment for you. There are a range of IT providers out there who can do this for you.

Cheers
Matt.

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  Reply # 1327904 19-Jun-2015 15:54
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Disrespective: Hi all, 

We're in Wellington, but thanks for the offer, coffeebaron. We are leaning towards an on-site setup at the moment but happy to consider something hosted if there are enough pros. 

It sounds like it's a case of ensuring that there are enough channels available on the main SIP trunk so each phone can be in use at the same time. 


2talk (Can't speak for others) channels are at an account level. For example, with their $35 + GST business plan you get 5x DDIs and 5 channels. Any line on the account can use those channels.

For an extra $6 per number you could give every phone it's own number diallable form the PSTN, which adds 1x concurrent call to your account and 2000 local calling minutes. You can also allocate each line an extension number in the 2talk control panel.

2talk will do ring groups, IVRs, queues, voicemail, forwarding and many more things (at no additional charge) all easily configured in their web UI.




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  Reply # 1327917 19-Jun-2015 16:27
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Worth separating out VOIP and what a PBX does.

VOIP is simply how your calls get to and from the phones - IP vs standard old dedicated copper lines.

A PABX is what does all the fun stuff - multiple extensions, transferring calls, hunt groups, multiple lines etc.

Traditionally you would have a PBX in your office, with all the phones cabled to it using dedicated copper, then some connectivity to the phone network into the PABX.

Then VOIP came along and you can have a PBX in your office that has VOIP or Copper to phones, then either VOIP or Copper connectivity to the phone network from the PABX.

Now you can have that PABX functionality hosted by someone else - and all your phones just connect to that using VOIP over your Fibre internet connection.

The hosted PABX solution is absolutely awesome for small businesses that don't have the in house skill to manage an on site solution, but you are putting reliance on your service provider for all of that functionality. Most service providers with good reputations are pretty solid, but just be sure to check what your SLAs/guarantees are and have a BC plan if either your fibre or your provider has issues. Divert to mobile usually covers this.

Edit: PABX/VOIP is a massive area that I don't have a huge amount of experience in - just wanted to provide basic concepts to make discussions with providers a bit easier possibly.

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  Reply # 1327924 19-Jun-2015 16:43
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I'm based in Wellington and can discuss different options with you to suit your needs and budgets.
I can do Avaya and Panasonic phone systems that both connect to SIP lines and there is also a very small Panasonic cordless system that may suit your needs if your not after many functions other then answering calls and transferring.

I can also recommend some internet and line providers that I have good contacts with and can work with to sort out the best solution for you.

Feel free to give me a call

Graham - 04 589 7810





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  Reply # 1328003 19-Jun-2015 18:49
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Just remember that if you put all your phones over a best effort internet connection, then your phones become best effort too. The telcos will not care that your phone is down when allocating jobs to fix stuff, so you may be without phones for a while if you are on a residential grade UFB connection.




Richard rich.ms

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  Reply # 1328049 19-Jun-2015 19:16
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Richms highlights the reason that even though 2talk is cheap as chips, and works well as it is just SIP at the end of the day, the main problem is the connection and ensuring there is enough bandwidth to cope, if you go for an end to end solution from say Compass Business (which is based on the Vodia and Snom products "best in breed imho") you do not need to worry as they will only do SIP over a connection with a CIR which comes with a SLA, and no its not as expensive as you may think.

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