nathan:
Some of our biggest Windows fans are diehard keyboard and mouse users, just like you and me. we listened to their feedback. So while we think touch is the future, for people using a PC without touch or folks who just prefer to mouse/keyboard we made Windows 8.1 Update easier
I think this is the sign of a company that is listening, that is reacting that wants to please people
I know you work for them and more or less have to defend them, but that really is pushing "spin" beyond the bounds of credibility.
They pushed it out knowing that it would be unpopular with a large portion of their user base (one of the key devs has admitted this), and then tried to ignore loud screaming from the userbase and tanking sales for almost a year. When low uptake finally made them realise (grudgingly) that they had to do something, they offered a half-assed solution that wasn't what was being asked for (reinstating a faux facsimile of the start menu, and still trying to force people into the metro environment). After another long period of kicking and screaming from the userbase, and stubbornly disappointing sales, MS has gritted its teeth and finally said it will give people what they wanted - and what was the minimum that should have been included in the first build.
It's not striking me as a company that is happily listening and striving to please people by giving them what they want. Rather, it's a company that is consistently displaying breathtaking arrogance, insisting it knows best, and trying to force what suits its business strategy down the throats of a userbase that plainly, in large measure, wants something different. Only when faced with a strategy that is plainly failing to deliver the penetration it wants, does it finally do under duress what the many of the users have wanted all along. And which it's fairly obvious should have been included as an option from first release.
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