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62 posts

Master Geek

Topic # 85132 14-Jun-2011 13:39
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I have now spent HOURS trawling the internet trying to figure out what the problem is with Outlook to NO avail!

I would be eternally greatful to anyone who is able to offer suggestions that might help fix this issue! Here are the details and attempts at fixing it:

 - Outlook 2007 | Windows 7 32-bit | HP Notebook | Windows Live Mail (POP)
 - All POP settings ARE correct, same settings that are being used on my Vaio which has the same software
 - Indicates sending email successful but emails still in outbox
 - Have tried disabling Kaspersky to do a S&R to eliminate this as a firewall issue
 - Have tried various 'fixes' found in various forums, including SPA settings in Outlook
 - Have tried creating a new Outlook profile
 - Have tried deleting and re-adding account
 - Have checked and eliminated various suggested updates/files/etc. that could be causing issue
 - Have checked all settings in Windows Live Mail online (other computer is receiving okay though)
 - Worked the day I set it up (using campus Wi-Fi) but never since on campus
 - Works using home network but NOT on campus where I use it 95% of the time
 - Network has been set to trusted, Windows Firewall off

This is my last resort before I actually PAY someone to fix it - am generally pretty good with this stuff but I am STUMPED!

I am not using Outlook Connector - should I be? I don't see why I would need it on one computer and not another...

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28 posts


  Reply # 481680 16-Jun-2011 03:36
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Sounds like it could be a proxy thing.

When you say Campus I'm going to assume we are talking about a University, the first time you start a browser session on campus wifi does it redirect you to an authentication page? If so fill this out with your credentials. This will grant you internet access. Once you have done that and confirmed you can web browse try a send/ receive in outlook.

62 posts

Master Geek

  Reply # 481798 16-Jun-2011 11:58
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Hi, yes I log into the network and can browse, etc. Always log in first before trying the S&R.
Cheers :)


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Uber Geek
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  Reply # 481858 16-Jun-2011 14:13
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So it's a problem sending on the campus wifi.. that sounds like you should be looking at smtp settings.

If you are using you ISP's smtp server from on another network like campus wifi you will likely need to change the smtp server settings to use smtp authentication, over ssl/tls if the smtp server supports it and on a different port than 25 eg: 587.

What is the smtp server address and settings that you have currently?

62 posts

Master Geek

  Reply # 482121 17-Jun-2011 09:27
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Hi, thanks so much for your help. Receiving also an issue.

Outgoing settings:
587 TLS (also tried SSL)
set to 'use same as incoming'

Have tried variations to get it to work as well.

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Uber Geek
+1 received by user: 386


  Reply # 482300 17-Jun-2011 18:00
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Hmm on the campus wifi network check if you can reach the smtp server via tracert and telnet, eg:

start > run > cmd > tracert

start > run > cmd > telnet 587

You may not have the run option available on your start menu by default, however you can use a shortcut to bring up a run window eg: windows key & r (ie: press and hold the windows key, then hit r).

62 posts

Master Geek

  Reply # 482649 18-Jun-2011 19:16
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Will try this next time I am there, unfortunately on holiday now. It is also not receiving mail. Just did a S&R at home and it downloaded 260+ emails no issues.

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Ultimate Geek

  Reply # 482863 19-Jun-2011 18:31
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Hi. are other people having this issue. was wondering if your campus was blocking hotmail or somthing.

Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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