New forward service from NZ Post: YouShop

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131 posts

Master Geek

#2408068 28-Jan-2020 12:42

nz post tracking has my parcel departed on the 17th jan from the uk,must be on a slow boat as its now the 28th jan lol.

nz post and you shop are so useless,i think this will be the last time i use them.

JaBZ

404 posts

Ultimate Geek

#2408332 28-Jan-2020 17:47

Having some trouble with Youshop with the last 3 parcels, they've all been held up with the status "NZ Customs Import Entry required"

I have followed all their processes, including uploading the invoice and made payment of the GST duty etc.. however 1 parcel has been like this since early Dec.

Surely the process of paying the GST upfront, and uploading the Invoice etc should quicken the release of parcels, thats the way it works for other courier services such as DHL, FedEX..

Once I get the these, this will be the last time I'm using Youshop..

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

billgates

4705 posts

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#2408335 28-Jan-2020 18:00

JaBZ:
Having some trouble with Youshop with the last 3 parcels, they've all been held up with the status "NZ Customs Import Entry required"

I have followed all their processes, including uploading the invoice and made payment of the GST duty etc.. however 1 parcel has been like this since early Dec.

Surely the process of paying the GST upfront, and uploading the Invoice etc should quicken the release of parcels, thats the way it works for other courier services such as DHL, FedEX..

Once I get the these, this will be the last time I'm using Youshop..

Your issue is exactly what I am facing as well with the same "NZ customs Import Entry required'. How and have you been able to get any of your parcels released?

Do whatever you want to do man.

1024kb

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#2408342 28-Jan-2020 18:16

Meh, YouShop. Seem to be following the unofficial NZ Post motto "Commiting business suicide". After today's debacle, I won't be using them again, that's for sure.

On 5th January I paid them $368 (!) to deliver 2 packages, they wouldn't consolidate them because one box was a wee bit oversize. The larger box contains a 4 camera surveillance kit, the other is mounts for the cameras. ETA was given as 18 January.

The mounts arrived 10 January & were taken for customs inspection. That's the last I've heard of those. The cameras never showed up as arriving in NZ. I contacted NZ Post on Friday 24th. Today I received a response telling me that the cameras hadn't arrived but I should wait "a couple more days" in case they landed in that time.

My response was to ask what would be happening in "a couple more days" should the parcel not turn up? Response - how frustrating, I feel for you. I've made a diary note to re-query next week.

I don't really like unquantifiable waffle speak (you share my frustration & feel for me? Stop it.), especially when I've paid quantifiable money, so I pointed out that "a couple more days" is not next week, it's Thursday of this week. Oh, & you forgot to answer my question - what happens when you can't find the parcel in two days?

NZ Post then threw their arms up in surrender - we've looked everywhere & can't find it so here's a list of things you need to provide us with for a refund - they've already got the documents, they just want me to get them again & in .pdf format this time. Luckily I'm me & don't have a problem turning .jpg or .doc into .pdf. So I kick that process off & get busy playing to their tune so I might get a full refund & promptly.

Here comes the next email from YouShop - your parcel has arrived!! Seems it left Portland around 2.20pm this afternoon & landed in Auckland a few minutes later. Would you believe it? Nah, me either. I've got mail saying they've searched everywhere in their system & cannot find it. Seeing as the delivery was 12 days late already, I thought this admission was realistic. Yet an hour or so later, whoops, we found it! I don't think that they have much of an idea about anything going on inside YouShop, I suspect that unlike Spark's adoption of Agile methodology, YouShop have gone with Cross Your Fingers.

The camera kit it appears, has been swallowed by Customs already, to be processed along with the well-overdue mounts & stands maybe.

NZ Post - Commiting business suicide.

Megabyte - so geek it megahertz

Oblivian

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#2408343 28-Jan-2020 18:20

I'm starting to get the impression they have 'partnered' with someone that works for cheap but charges them a fortune for inquires. So squat on them until people squawk enough that it's either going to cost them to replace it, or cheaper to action an investigation

matisyahu

1623 posts

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#2408348 28-Jan-2020 18:53

I received my Pixel 4 XL yesterday after it had sat in customs waiting to be cleared in for almost a 1 1/2 months - every one of the products had been sliced open, what were they looking for? it's a friggin mobile phone accessories and a leather case - all visible via an x-ray. Recent coverage appears that it is impacting more than just YouShop customers:

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12303912

I understand that companies can get overwhelmed but living in denial about it by refusing to communicate with customers that you have a backlog isn't how you fix the situation. Be honest, own up, apologies and give a rough time frame on when the backlog is going to ben cleared.

I'll be still using YouShop but I'll remember next time not to use it during the Christmas period.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

shoedoos

29 posts

Geek
Inactive user

#2408370 28-Jan-2020 19:53

Google Earth shows OIA as the youshop forwarder.....

https://www.google.com/maps/place/OIA+GLOBAL:+Bybee+Warehouse/@45.6284532,-122.760461,1024m/data=!3m2!1e3!4b1!4m13!1m7!3m6!1s0x5495a84b51630389:0x5f371a238131ccf7!2s14601+N+Bybee+Lake+Ct,+Portland,+OR+97217,+USA!3b1!8m2!3d45.6284532!4d-122.7582723!3m4!1s0x5495a9b299ed79e9:0x8a797410c98a920b!8m2!3d45.6284532!4d-122.7582723

https://www.facebook.com/pg/OIA-Global-Bybee-Warehouse-150378398338449/reviews/?ref=page_internal

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Oblivian

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#2408372 28-Jan-2020 19:59

And by the look of those comments, also a popular proxy for masking your address when you nick credit cards and go on a spree

1024kb

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#2409393 28-Jan-2020 22:14

NZ Post - commiting business suicide.

If you were a decision-making exec @ NZ Post, the one who decides to place the YouShop business with a particular sub-contractor, you would check the social profiles of each proposing company, wouldn't you? As part of your well-balanced process, so that NZ Post got the best partner available & for your future advancement through corporate ranks, yeah? Or at least get someone to check & report back, yeah? And when you read the litany of abysmal reviews & furious customer responses, surely you'd doubt that this company was a viable business partner?

Even if they were the standout best available, you'd still hold back from recommending OIA - or any company with a 2/5 star rating - wouldn't you? But someone (& it was someone, this decision was made by people) either didn't do their due diligence or maybe received such a generous enhancement package that they turned a blind eye to the OIA business record.

Is there any company, in any business, with such poor public reviews posted over such a length of time, that you'd be comfortable doing business with? The local takeaway shop - 2/5 - would you eat there? Would Amazon with 2/5 ratings still get your Prime membership contribution? A new phone reviews at 2/5 - are you going to even consider buying it?

Had I seen this info beforehand, I wouldn't have chosen to do business with them. I fully expected that NZ Post, even though they're rapidly descending into irrelevant obsolescence, would have made a far more responsible decision. But not even.

It's my fault for not investigating more thoroughly prior to giving Amazon the YouShop Oregon address. & thanks to this community of die-hard geeks, I'm now equipped with knowledge that justifies my reason to avoid YouShop from now on.

Megabyte - so geek it megahertz

timmmay

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#2409424 29-Jan-2020 05:47

Youshop is generally good, but when things don't go well their communication is awful and they're not good to deal with. I've found the same with Amazon recently, they used to be great but when things don't go well with delivery they don't care, make you wait a long time, no compensation, etc.

I've only used ShipItTo once, but they seem like a really professional outfit. Their shipping costs more, as should be expected for a better level of service. Youshop can be half the price, and most things arrive inside the timeframe they promise, but for anything urgent or really important I might use ShipItTo.

Shapenz

518 posts

Ultimate Geek

#2410076 30-Jan-2020 11:10

I've used Youshop since launch and done over 100 orders through them.... but lately they have been rubbish. Slow to dispatch and very slow to response to enquiries. I had to return something to Amazon and it took 3 emails to actually get the return to happen.

I've used Shipitto but they are expensive and charge for everything.

So I've just done an order through Fishisfast - 4 items from Amazon. They repacked/combined them (free), supplied photos (free), and store them (free) while the other items were on the way. Each item appeared in my 'locker' a few hours after the Amazon delivery notification and the repacking was done within the day.

Cost for the delivery was $70USD with DHL for about $110 - but since what I ordered was $800NZD I saved that in GST vs using YouShop.

Price for the same size item via YouShop was $100 for express or $88 for economy + repacking (Which is really inconsistent with Youshop).

So I can't see myself using Youshop again personally.

Edit: Sorry I should add there is one downside... Amazon recognised the address as a reshipper so wouldn't ship a Ubiquiti item I wanted due to 'regulations'