^^^^^ is that through Fishisfast?

DHL absolutely rocks. Well, except when you ask them to leave a package at an NZ Post pickup location, they say it's delivered, and they've actually left it somewhere completely different. But their delivery speed is fantastic.

AWS customer service told me something interesting yesterday, when I asked them to stop using DPD for me. Part of this is me reading between the lines. When Amazon give a shipping price, they've gone out to all the carriers for prices and delivery times, and they take the best offer - best being a combination of price, delivery time, and in some cases customer preference. So basically carriers quote for each parcel, AWS chooses the carrier they want, and that's before you even submit the order. This is why Amazon said they couldn't change the shipper from DPD to another for the Amazon order I just placed. Getting a couple of phone cases to NZ for US$5.50 is ridiculously cheap, but I'd rather pay double that for a slightly better carrier. Amazon can "deprioritise" a carrier on request from a customer, though they said they'd already done it for me, but hadn't.

shoedoos:

 

^^^^^ is that through Fishisfast?

 

Yes but it's more a demo of DHL's service rather than Fishisfast - they are similarly fast if used by Amazon or Shipitto.

Granted the item still has to be moved from Auckland to Hamilton and delivered so I don't expect to get it until probably Wednesday.

I object to youshop adding 15% gst -- they are a freight forwarder, not a retailer. 

^^^^^ and worse still, slapping GST on second-hand (yes, used) items purchased from a private individual in the USA....that's the one which gets my goat....

3rd Feb today and my tracking status is still the same it has been since 15th January on NZPost website where it is sitting at their Auckland clearance centre and customs is awaiting my broker (NZ Post) to complete the imports entry form and submit it. I have rung numerous times, emailed to several different NZ Post addresses, Twitter DM etc and been given false promises or no communication back. I have finally managed to get hold of the NZ Post CFO who has requested for my tracking information. I will submit all my timelines and emails I have sent to NZ Post which I received no replies or replies that repeatedly offered false promises and severe lack of communication on NZ Post part. I hope my parcel gets released quickly now and changes follow through specially to their commercial team who have no contact phone number, they do not even put their names in their email signature and cannot get their team leader or manager to call back the customer when requested. 

feel free to publish the executive email address for the rest of us......cos we all know NZ Post's youshop service is turning to crap....no doubt we're all going to be in your boat sometime in the future....

billgates: Credit where it is due. I sent an email to NZ Post CFO this morning with all my call logs, twitter DM screenshot and email conversation screenshots and within 5 minutes of my sent email, I had a reply back from NZ Post executive complaints department advising that they will thoroughly investigate the incident and what fell over where with my parcel being stuck on same tracking status for 14 working days. I just received an automated email from NZ Post that my parcel has finally cleared customs (hooray!) and it should be delivered to me by tomorrow. Thanks NZ Post executive team for sorting this.

tchart: Wow, I'm still getting the run around from packages sent in November.

Not YouShop related, but I've had a package in transit to local depot since November. I've long since received a replacement however.

My record is three months. That was for a package sent from Wellington to Auckland, so I'm still hopeful it will turn up.

It took eight days to get a package redelivered a few weeks ago, missing four promised delivery dates.

Interestingly, I just had a sale reversed for using YouShop as the address, which has never happened to me before.  I bought a jacket from patagonia.com, gave the YouShop US address and paid with an Amex that doesn't get address checked.  The order went through OK and I got a confirmation email.  However, a day later I got an email from Patagonia saying the order is cancelled because they no longer ship to freight forwarding addresses. 

I guess they're more strict on this because they have patagonia.co.nz and patagonia.com.au in this region - which is analogous to Netflix cracking down on geo-unblocking when they launched services around the world.  It's a little bit frustrating though, as I'd be more than happy to use patagonia.co.nz, but their range of products is way less than the US site.  I wasn't trying to get something cheaper, just trying to get a jacket not available on the NZ site.  Again, I think this is pretty analogous to Netflix.

Earbanean:

 

Interestingly, I just had a sale reversed for using YouShop as the address, which has never happened to me before.  I bought a jacket from patagonia.com, gave the YouShop US address and paid with an Amex that doesn't get address checked.  The order went through OK and I got a confirmation email.  However, a day later I got an email from Patagonia saying the order is cancelled because they no longer ship to freight forwarding addresses. 

 

I guess they're more strict on this because they have patagonia.co.nz and patagonia.com.au in this region -

 

Been common for a while depending on the seller. The big 3 ice skate makers have refused anything outside the US since youshops inception citing local market exclusivity. (Bauer, Nike etc). If there is a local regional agent/approved sales. They seem to lock you to it to not break some sort of contractual agreement.