Hi All,

Have a scenario I wanted to get some opinion on before I start sending grumpy e-mails to the retailer involved, which goes like this.

In November last year (2014), I purchased a jacket, rand-new from said retailer.  This jacket has a removable waterproof lining, which you can zip in/out as required.  Being that I live in the 'Sunny South Island', I've used this for most of the yea with the lining in, which has worked fine.

Around a month ago, I noticed a few leaks on my arms, and on removing the waterproof lining, discovered it had perished quite badly in multiple places, especially around the seams.

I contacted the retailer, who offered to send me a new lining for the cost of freight - the linings are just a rubber-coated, heat-sealed at the seams affair that zip into the jacket at the cuffs and around the outside of the lining.

When the new lining turned up, I discovered that the zips were reversed from the old lining, so they no longer fitted the jacket.  When I pointed this out to the retailer, they confirmed that their manufacturer had changed the zips, and they could no longer guarantee the linings would fit older jackets.

As you could imagine, I was pretty annoyed, as a leaking waterproof jacket is as much use as a chocolate teapot, and said that under the CGA, I wanted a lining that would fit, or a new jacket.  Their response, on realizing I'd purchased the jacket late last year was that they only offer a 3-month warranty, and the best they'd do was offer me a new jacket at a subsidized price.

 

 

 

So. . .

 

1. Effectively, they're saying their jackets are only fit for purpose for 3 months, which is nonsense
2. They're refusing to Repair/Replace/Refund

 

 

 

Thoughts?