I got a delivery notification email last night for a local supplier of flat pack furniture. It included the following :-
****************************
IMPORTANT:
You must inspect each product including inside of the package upon arrival
(although the package looks ok from outside).
DO NOT ACCEPT any damaged products.
Please report to us within 12 hours from delivery with photos that shows
damaged item.
No claims will be accepted if you report us after 12 hours from delivery.
We do NOT cover any damage or loss on the item if you give an authorization to
courier for drop off, or POD (delivery receipt) is signed for clean
****************************
However, the government consumer protection website states
Common problems covered by the CGA
Include:
- products don’t do what they meant to or are defective
- products that differ from their description, eg on the packaging or in advertising
- products don’t match the sample or model you were shown
- products aren’t reasonably fit for a particular purpose you told the seller
- the retailer did not have the right to sell you the products
- late or no delivery or products arrive damaged in transit
-unreasonable price for products if not agreed beforehand.
This would seem to contradict what the retailer is trying to tell me. Or is there wording in the CGA that specifically states that damaged goods must be rejected at the time of delivery? If so I couldn't find it, and this seems impractical/illogical, as I'm not sure many courier drivers would wait around while consumers open up packaging to inspect for damage.
So am I right in thinking that this text from the retailer is essentially meaningless?