Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




146 posts

Master Geek


# 239550 23-Jul-2018 14:14
One person supports this post
Send private message

A bit over a month ago I purchased a Mophie Wireless Power bank, from the JB HiFI website. 

 

When the product arrived a couple of days later I found the the packaging it came in had obviously been previously opened and ripped. the power bank wasnt cheap at $144 including shipping, and to find that the product had been opened and used.. or possibly even returned from another customer was quite disapointing.

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

 

 

 

 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
15165 posts

Uber Geek


  # 2061017 23-Jul-2018 14:15
Send private message

Forms on websites can be very unreliable. Maybe they didn't get it.




146 posts

Master Geek


  # 2061020 23-Jul-2018 14:18
Send private message

Yeah well unfortunately their website doesnt show a phone number to call for their web store.... and I could see no point in callinga retail store about it!

 

 


 
 
 
 


21315 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2061026 23-Jul-2018 14:38
2 people support this post
Send private message

I have had nothing but good experiences in case it means anything to you. 

 

As someone else said, web forms are unreliable though they shouldn't be. I could explain why, but it matters not a lot for right now. 

 

I think a call is your best avenue to resolve the issue. Once you get hold of someone there won't be any issue I believe. 

 

 


15165 posts

Uber Geek


  # 2061058 23-Jul-2018 15:21
Send private message

kiwiandy:

 

Yeah well unfortunately their website doesnt show a phone number to call for their web store.... and I could see no point in callinga retail store about it!

 

 

 

 

In NZ I think the  only way to contact them is via a retail store. But I have found their store customer service is  good, especially the Lower Hutt store, and I am sure they will do the right thing.  


389 posts

Ultimate Geek


  # 2061084 23-Jul-2018 15:41
Send private message

I found their online customer services nonexistent after I purchased an item from their online store

Personally after that experience I will send my money to another retailer.

Overarching undertones
3845 posts

Uber Geek

Subscriber

  # 2061088 23-Jul-2018 15:51
Send private message

Don’t want to second-guess you but TBH in a situation like yours I would visit a physical store with the evidence. But you may not have one anywhere near you.

35 posts

Geek
Inactive user


  # 2061107 23-Jul-2018 16:28
Send private message

JB Hifi is one of my favorite stores. Can't say I have ever had a bad experience. Maybe I have just been lucky, though never purchased anything from them online.


 
 
 
 


2523 posts

Uber Geek

Lifetime subscriber

  # 2061129 23-Jul-2018 17:05
Send private message

We bought a cheap house brand TV off them which failed after about 2 years. Took it back and they repaired it no questions asked and no charge (as you would expect). So I've had only good experience with them. The TV was bought online but I took it back to a store.

 

 


3209 posts

Uber Geek


  # 2061132 23-Jul-2018 17:19
2 people support this post
Send private message

Why would you wait a month before following up? Why would you not call the local shop?

I can only conclude that you were not ‘that’ upset after all. I assume having now had the use of the product for a month that you are happy with your purchase.

Personally have had great service when resolving issues.




Always be yourself, unless you can be Batman, then always be the Batman



1360 posts

Uber Geek


  # 2061150 23-Jul-2018 18:30
Send private message

kiwiandy:

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

With that little effort of a follow through I'm surprised you buy from anywhere. Phone them or go see them.




146 posts

Master Geek


  # 2061173 23-Jul-2018 19:08
Send private message

lNomNoml:

 

kiwiandy:

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

With that little effort of a follow through I'm surprised you buy from anywhere. Phone them or go see them.

 

 

the reason I bought the powerbank in the first place was because I was about to depart on 3 weeks of travel, since I have returned I have been busy with other matters... why should the time interval matter?? they had enough time to respond?....




146 posts

Master Geek


  # 2061175 23-Jul-2018 19:10
Send private message

kiwiandy:

 

lNomNoml:

 

kiwiandy:

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

With that little effort of a follow through I'm surprised you buy from anywhere. Phone them or go see them.

 

 

the reason I bought the powerbank in the first place was because I was about to depart on 3 weeks of travel, since I have returned I have been busy with other matters... why should the time interval matter?? they had enough time to respond?....

 

 

For a start I live in the country about one hours drive from the nearest store, which is why I was shopping online in the first place.. surely the object of online shopping is convenience so that you do not need to visit a store....  and secondly as I mentioned above I was away travelling for an extended period...




146 posts

Master Geek


  # 2061177 23-Jul-2018 19:11
Send private message

By some miraculous co-incidence I have now had an email in reply to my complaint this afternoon!


4672 posts

Uber Geek


  # 2061181 23-Jul-2018 19:17
Send private message

What are they proposing to do to make it right?




146 posts

Master Geek


  # 2061188 23-Jul-2018 19:22
Send private message

quickymart:

 

What are they proposing to do to make it right?

 

 

They have offered 2 options: 

 

     

  1. The quickest option is to take the product to your local JB Hi-Fi along with your JB Hi-Fi Tax Invoice. Our friendly staff will assess the item while you wait and provide a suitable remedy.

 

2.The second option is to have us organise a return consignment for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.