Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4658 posts

Uber Geek


# 242504 31-Oct-2018 16:39
Send private message

My wife bought a Samsung LED TV from Dick Smith way back in 2010. We've just moved house and found we couldn't pick up any TV channels. Thinking it was the aerial, we got an aerial expert in who diagnosed a faulty built-in Freeview tuner in the TV.
We had to pay almost $300 to get this sorted.
My question is, Dick Smith is long gone, but would this be covered under any sort of warranty? Is 8 years reasonable for a $1000 TV to last, or should it last longer than this? Is it worth me approaching Samsung, or would that be pointless?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
14219 posts

Uber Geek

Trusted
Subscriber

  # 2117486 31-Oct-2018 16:45
8 people support this post
Send private message

At eight years it is pushing it to try a CGA claim.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


5777 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2117493 31-Oct-2018 16:55
One person supports this post
Send private message

8 years is not reasonable in my view.


 
 
 
 


Overarching undertones
3829 posts

Uber Geek

Subscriber

  # 2117494 31-Oct-2018 16:56
2 people support this post
Send private message

I think that at $300 you got off pretty lightly given the age of the telly because a GGA claim would be tough.

14219 posts

Uber Geek

Trusted
Subscriber

  # 2117495 31-Oct-2018 17:02
3 people support this post
Send private message

Adding an external tuner while not ideal would have got the job done considerably cheaper with units at less than $100





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


4366 posts

Uber Geek


  # 2117501 31-Oct-2018 17:51
One person supports this post
Send private message

TV should last 10 years. 

 

We have had tv's last much longer. 

 

You should try arguing it just for fun :) Not sure you'll get much, they might just give you the depreciated value as a payout?

 

 

 

 

 

 


3885 posts

Uber Geek

Subscriber

  # 2117503 31-Oct-2018 18:02
2 people support this post

I would say No. As you already spent that $300 without first giving Samsung an opportunity to repair. And there is also a chance that rough handling during the move, caused the fault.

Also, DS extended warranties were provided by a separate company. So if you have one that hasn't yet expired, you could still claim on it. Guessing that that wouldn't apply to you, since you are asking about the CGA. But thought it is still worth mentioning.







4658 posts

Uber Geek


  # 2117515 31-Oct-2018 18:57
Send private message

No no extended warranty, so no hope there. A pity, it's a nice TV, just a pain to have yet another remote to control it now. Never mind, I guess it's working.

 
 
 
 


3871 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2117522 31-Oct-2018 19:13
2 people support this post
Send private message

I'm a firm believer in getting all you can out of the CGA, but even I think 8 years is not a bad run for a $1000 TV. I'm pretty sure Consumer says a TV should last 5-10 years, and $1000 isn't really at the higher end of things.





Information wants to be free. The Net interprets censorship as damage and routes around it.




4658 posts

Uber Geek


  # 2117547 31-Oct-2018 19:52
Send private message

I was corrected tonight, it was actually $1500, but I doubt it makes much difference...

5375 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2117595 31-Oct-2018 21:27
Send private message

quickymart: I was corrected tonight, it was actually $1500, but I doubt it makes much difference...


Correct zero difference

John

15140 posts

Uber Geek


  # 2117604 31-Oct-2018 21:43
Send private message

quickymart: I was corrected tonight, it was actually $1500, but I doubt it makes much difference...

 

 

 

One thing is that technology has changed a lot in 8 years since 2010, and at $1500, I suspect it is only a 32-40 inch, and probably not a top of the range one. You can probably pickup a replacement on special for not much more than you already spent trying to work out what was wrong. I think 8 years is quite a good life and it doesn't sound like it is dead anyway, as you can use an external tuner or box with it.




4658 posts

Uber Geek


  # 2117610 31-Oct-2018 21:54
Send private message

Yes good point, it is working, I guess I was just surprised that while everything else worked, the tuner mysteriously stopped working after the move (is this a common thing?) You're right, it's a 40 inch TV and it was top of the line when we got it, but I agree, time and technology do move on. I'll chalk it up to experience - something to be aware of next time.


15140 posts

Uber Geek


  # 2117614 31-Oct-2018 21:59
Send private message

quickymart:

 

Yes good point, it is working, I guess I was just surprised that while everything else worked, the tuner mysteriously stopped working after the move (is this a common thing?) You're right, it's a 40 inch TV and it was top of the line when we got it, but I agree, time and technology do move on. I'll chalk it up to experience - something to be aware of next time.

 

 

 

 

That was a pretty good price back then for a 40 inch. Mine is 40 inch from 2012 and I paid about 1200 and it was midrange.


300 posts

Ultimate Geek


  # 2117669 1-Nov-2018 08:52
Send private message

Yeah I have to admit nearly $300 of repairs is not too bad compared to what electronic repairs can be.

 

You could try and ask Samsung, but to be honest I think it's not worth your time to waste trying to ask them.

 

I used to work at Dick Smith for 9 years up until the close, and I'm positive we wouldn't have had any hope at all into pushing Samsung to cover that repair after 8 years. Quite often in our store at least, we would cover the cost of CGA repairs ourselves, unless it was within a few months of the warranty ending or it was a product with prior similar issues.


3311 posts

Uber Geek

Trusted

  # 2117710 1-Nov-2018 09:53
Send private message

@quickymart Has aerial expert actually fixed it or just charged you $300 to determine it's a faulty freeview tuner?

 

I have to agree with others that 8 years sounds a bit long to expect the CGA to cover it. It sounds from your OP that you're more annoyed with having to spend $300 to find out it's a faulty tuner?


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.