NZ Post Mobile App

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ashtonaut

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#306216 5-Jul-2023 07:59

https://www.nzpost.co.nz/personal/app

Android and iOS.

I’ve installed and it looks OK. Let’s hope it remembers my sign in details so it’s more useful than the website. Doesn’t appear to support push notifications on parcel status change, which would be useful.

Anyone else tried it?

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#3100043 5-Jul-2023 08:09

My iOS app updated and now it keeps logging me out, just like their website.

Stu

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#3100044 5-Jul-2023 08:14

The Android app was logging you out when you closed it, but they seem to have fixed that now.

Another issue was that it was somehow displaying shipments previously deleted from the website, and then if you logged back in to the website those shipments appeared there as well (even though, as above, previously they were deleted). This happened about three times logging in to the app. Seems to be stable at the moment though.

People often mistake me for an adult because of my age.

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Stu

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#3100045 5-Jul-2023 08:21

I've just opened it again and it's now asking for a name and mobile number before I can continue. It already has that information in my account. 🤦🏼‍♂️

ETA: And it fails to login at that point.

Another edit to add that clearing data/cache and logging in again (with email/password) seems to have worked (so far).

People often mistake me for an adult because of my age.

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heavenlywild

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#3100054 5-Jul-2023 08:36

The app in its current form is a waste of time - on Android as reported it keeps asking you to login everytime you go back in. What is the point?

Stu

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#3100058 5-Jul-2023 08:48

Other than the above quirk with the app asking for name and mobile details, I'm not finding that it logs out each time with the current release.

I have noticed this seems to have been built off the back of the original app, with a release date of 2013! At least the original app worked (before they made changes to disable app access).

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ashtonaut

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#3100630 6-Jul-2023 14:37

After working for 24 hours, it now presents me with a screen on load that wants my name and phone number. I can enter this, but it refuses to go any further.

Fail 😩

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Stu

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#3100634 6-Jul-2023 14:50

Loading the app again today, has again asked for name and phone number and can't continue with or without entering details.

Yep, fail.

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Oblivian

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#3100693 6-Jul-2023 17:40

Given how small it is surely that has to be another website frontend pwa

In which case depending on how your device handles the browser probably have session cookie oddities

It cannot be as bad as Burger king's recent money saver attempt. Their app is nothing but a website front end and takes about eight minutes to place an order

Nate001

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#3100764 6-Jul-2023 21:18

It’s embarrassing to launch an app with so many issues. Why could you log in the other day with normal website credentials but now require another registration progress with name and phone number?

I’ll guess I’ll stick to the website that constantly logs me out.

Stu

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#3100822 7-Jul-2023 06:59

An update showing up this morning for Android. Version 5.0.4 claims:

We’ve done it! Now you’ll stay logged in for longer.

Logged in for longer? Why not just leave the damn thing logged in until I want to log out?

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ashtonaut

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#3100825 7-Jul-2023 07:13

Update on iOS also (5.0.4). Asks for website login, now appears to be working again. Let’s see…

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ashtonaut

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#3101185 8-Jul-2023 09:56

… and this morning now asked me to log in again. I’m no app developer, but this doesn’t seem particularly polished or functional, frustrating.

Stu

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#3101189 8-Jul-2023 10:07

I'll stick with the frustrating website until they can make the app functional. Both Android and iOS apps seem equally hopeless.

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timmmay

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#3101191 8-Jul-2023 10:09

Agree, having to log in constantly makes it pointless.

Journeyman

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#3103765 13-Jul-2023 18:32

This app really is astoundingly bad. My experience so far:

Every time I open the app, I'm greeted with this screen which seems to be a prompt for new users:

It doesn't matter if I fill out my info (despite not being a new user) because doing so and then pressing Continue does nothing. I have to close the app and re-open to get to the log-in screen. This happens every time.

Then, for some unknown reason it just automatically added 7 tracking numbers without asking. They're all old. They've all been delivered. They date back as far as April and we're already removed from my tracking list on the website as they were delivered. I can't understand why, if the app is syncing to my NZ Post account, it's pulling old data that shouldn't be there.

I mean, this really is astonishingly inept. How does an app this bad get released to the public??

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