A length of second hand garden hose as a conduit should armour-plate that cable nicely.

Bringing an old thread back from the dead. This ONT install has gotta be taking the piss:

Stuff article

kornflake: Chorus should be dumped..... UFF and enable are far more professional. Chorus should be auditited at the very least to ensure there is no miss use of financial resource.

on a side note while Chorus are hemorrhaging money ....

http://www.ultrafastfibre.co.nz/locally-owned-ultrafast-fibre-places-9th-years-deloitte-fast50-index/

kornflake: Chorus should be dumped..... UFF and enable are far more professional. Chorus should be auditited at the very least to ensure there is no miss use of financial resource.

Chorus are audited in multiple ways.  Secondly one big thing that people never mention is Chorus is actually paying 2/3 to 3/4 of the cost of UFB rollout directly (billions) and the rest needs to be paid back to the Govt.

Hi all

I recently had UFB installed and am happy with the resultant speed and reliability. The installation quality however is not up to scratch I believe.

I met with the installers and gave instructions that I wanted the installation of the box that provides fibre to the ONT to be against a flat wall under my deck. However before I could stop the guys, they had drilled up through my deck directly above where I asked them to install and they installed the box on the side of my external cedar wall. This is frustrating as the box is now not flush with the external cedar weatherboard wall and therefore may not be weather tight. 

A Chorus post-installation inspector came around to audit the installation and was not happy with the weather tightness and arranged for the installers to return and repair. The installers came a couple of weeks later with a tube of Silicone to repair and did an awful job. Unfortunately they left before I had a chance to look at their work and now have an unsightly and unsatisfactory result. (as per pictures)

Any suggestions as to what I should do or who I should contact to get this tidied up? I live in Khandallah, Wellington 

No suggestions sorry, but I note that the same awful silicone job happened on my parents house which has weatherboards. It seems to be a larger problem that they don't have a good way of waterproofing installs on non-flat cladding

I'd suggest sending some photos showing the issue back through to Chorus again, with a clear description of your concerns. If you have a particular approach to resolution in mind, I would set that out as well.

In an ideal world, the cladding penetration would be well detailed (e.g with a conduit/flange). But, for a service installer, the most they are likely to do is put a bit of sealant around the hole.

I'm by no means an expert, but I think here the sealant might be best applied to the actual cladding penetration, rather than around the ETP box edge. If that's impractical, then sealant along the top half of the box might be adequate, leaving the bottom half unsealed so any water that does get in can drain/dry. If the actual penetration is low in the box, the sealant might need to go lower, so it is below the level of the penetration. 

Because of your bevelback weatherboards, there's the fairly wide gap down the side, which is probably too wide for the sealant to effectively bridge. A triangular (or trapezoid) section of timber might be able to be tacked or glued into each gap, so the sealant bead can be narrower. Again, I would probably leave some gap at the lower half for drainage/drying.

Obviously you would want a neater job with the sealant!

Edit: typos/clarification

It's interesting. For a builder, if they penetrate an existing structure with holes or nails, they need to demonstrate they have taken adequate weatherproof actions to prevent leaks, or they won't get a compliance cert.

This install would fail that test.

antoniosk:

 

It's interesting. For a builder, if they penetrate an existing structure with holes or nails, they need to demonstrate they have taken adequate weatherproof actions to prevent leaks, or they won't get a compliance cert.

 

So does a Sparkie, Plumber, or Telecoms tech.

The true ugliness is of running a conduit up through the deck and slapping that on the side of the house is far from ideal... but assuming that decision was the one to go for then as I see it you have 3 choices.

1. attach a wedge of material behind the ETP so that it removes the void (you need to be careful with the join at the top of the wedge)

2. seal the penetration properly using one of the various products available and simply attach the ETP as in the picture (no sealant visible)

3. do 2 then get some scribers and build a "nice" cover for the whole thing

personally I would be going for 3. whoever did the install needs to come back and do 2.

Unfortunatly looks like its now my turn to to post in this thread.

I had fiber installed by Chorus last week. They hand dug a "trench" across the front lawn. looks to be barely a spade deep.

Lawn was mowed yesterday morning, about the same time the internet dropped. My guess is simply walking on the "buried" cable has cracked the fiber.

So they are due to come and check it today. If it is indeed the cause and not just a great coincidence I'll be making them dig 450mm min (I will measure it before they are re lay the cable).

Glad to see my new "critical infrastructure" managed to last less than a week before it was damaged!

mentalinc:

 

<snip>. My guess is simply walking on the "buried" cable has cracked the fiber.

Just walking on the microducting will not snap fibre - it is takes a lot more force that that to damage anything inside the tube

mentalinc: <snip>  I'll be making them dig 450mm min (I will measure it before they are re lay the cable).

 

If it was a Chorus network install then the min death required is 200mm below finished ground level - if you want it buried any deeper than there is likely to be additional costs to you.

btw if they fibre connection dropped at the time you were mowing the lawn, then from experience, the likely location of the 'break' is inside the external test point (splice failure or fibre that had a micro damage or stress when installed has snapped)

edit of old post..

all fixed issue was outside a ffp??? seems pure coincidence...

Hi all,

I have come back to my parents' place over the Holidays. They got fibre installed a couple months ago and I'm not too sure that the install is up to standard. The fibre cable comes from the street though the brick fence (through the conduit which looks fine), it has then been attached to the fence - photos have been attached. This seems alright. The issue is where the fibre travels through the house to get to the ONT. The have run the white fibre cable down the wall (over the wallpaper - not in the wall). This looks terrible, and the ONT is mounted halfway up the wall - which again looks terrible. I have attached photos of these. They have secured the cable using metal clips, and in two places the fibre cable has been pierced (photos also attached).

There is a cupboard behind the ONT where I believe they could have run the fibre cable through and then out the wall where the ONT is currently mounted- which would have looked much tidier. They are replacing the wallpaper soon too, which I believe will be more difficult due to the fibre cable running over the wallpaper. 

Do you think this is an acceptable install? 

Where the fibre enters the property

Where the fibre comes back down the fence

Fibre entering home (Which looks great)

Cable running down wall

Location on the ONT (Halfway up the wall)

Pierced Cable

I can't tell you whether the install is up to standard, because I haven't seen the standards... But, I understand that attachment to a fence is allowed. I think it would have look better run along the bottom of the fence, rather than having a big loop up and down again. We can't see the whole path of the fibre in the photo, but it also looks like they might have been able to bury it in front of the fence instead.

Running down a wall inside it not ideal, but if there is no feasible alternative, then I would have expected there to be some square capping or similar on it. I also would have expected the install to be low on the wall so it can be hidden away. They might have just been trying to line it up with the phone jack in this case?

I wouldn't normally staple comms cabling because of the risk of damaging it, but what they've done here might be ok for fibre (aside from puncturing it).

I would see if you can at least get the inside run sorted in line with the above. Unfortunately, it will still get in the way of wallpapering either way.